The account manager, Miss Selena is very approachable, respectful and assisted us so much to get…read moreinto the apt unit we wanted. She has very good customer service skills. We rate her a 10 for overall customer service. Keep up the good work. The Pettit family.

I've been a resident of Cross Creek for about four months. Two months ago I was injured at work and…read moreput off on disability. I have a Worker's Compensation claim pending. I advise the staff that I'd be a little late in making payments until this compensation claim is heard. in spite of that I was served an eviction notice because my payment was 15 days late this month. I was told that in addition to my normal rent, I would have to pay about $700 in late fees and court costs because they already filed the eviction. I think the manager is on some kind of power trip and gets some kind of gratification out of forcing people out of their homes, in spite of the circumstances . Fortunately, my brother is an attorney and someone is in his firm is going to represent me at the eviction hearing, and they feel a story like this likely to make local news .

Horrible place to stay. Extremely overpriced for a place that is built with obvious cheap…read morematerials. Cara and Kim in the office are wonderful but the management team otherwise are awful. Also, good luck getting answers on your security deposit when you leave!

Nicest place to call home! It's a neighborhood and my home is loaded with beautiful upgrades, I…read moredon't feel like I'm renting! The staff are so attentive and my few service orders were done so quickly. They even hung my tv wall mount as a courtesy! You have to see this place!!!

I am former resident and lived there couple years back. Most of the maintenance crew is great…read morepeople, however the people in the office is not so much. Apartment walls are super thin, unless you live on the top floor, you will hear every step and bump from you above neighbor. And your furnace is within your unit so be ready for noise every time it turns on. They still owe me for utilities that I had to pay 2 months after I moved out. They just did not care, free money for them...

TW: mice pics- this is only a few of over tens of mice…read more We were living with mice for almost 1.5 years straight (apt 16141 fox hunt) until we moved out in Aug 2023. We had a clean apt and no pets to attract the mice. They would leave pellets in the stove top, oven, countertops, kitchen cabinets...etc. it became a gross environment to cook in. I do want to add that we lived on the ground floor and some maintenance (Frank) was great at coming back to put traps in the apt, initially. When he wasn't available we did not have maintenance coming through as much. Towards the end of our lease my roommate called multiple times to have traps with mice removed and no one came. At a certain point we even had to go purchase our own traps. Anyway here's some pics of dead mice from the apartment. Also, we were never compensated for anything.

I have enjoyed the Shire very much- moving for a new job…read more Definitely would recommend the Birch on South Shire that I am vacating....quiet, well maintained and the Management is great to work with. Private garage, gas fireplace, in suite laundry, granite countertops....modern and clean.

The following is a true statement of factual events based on personal experience and opinion…read more The Shire offers great properties that are, unfortunately, being administered by the most incompetent management I've seen. Having resided in many rentals over the years, both within the US and overseas, The Shire was the first landlord to ever refuse my full deposit refund despite an impeccable walkthrough and handover. Firstly, you have to chase them for your deposit and then, after 37 days of ignorance, they try to brush you off with a check that's almost $400 light. Their reason: "pro-rata life of paint" (complete nonsense - translated: "we needed to balance the books until the next resident moved in"?). Suffice to say, I filed a lawsuit which prompted the MD of Harsax Management to call me and express his deepest embarrassment regarding the behavior of his management team and apologize for the encounter. A full out-of-court settlement, plus costs, received.

Was not present when the maintenance personnel entered apartment - however they called me first…read more All my requests were handled - I came home to having everything completed.

The response time is quick, and the technician followed up to inform me that the request was…read morecomplete. Excellent customer service.

I would not recommend living here as they have no security cameras and there's not enough parking…read moreand they allow smoking so the cigarette smoke would come into my apartment and in the hallways

From the owner: Aspen Lake offers superbly styled apartments with an accent on homespun charm. Each suite is…read morethoughtfully designed to give you a more useful living space than any other community with features such as an open kitchen, in-suite washer and dryer, a walk-in closet, and patios or balconies. The community has a heated outdoor pool, fitness facility, business center and is minutes from I-71 and the Ohio Turnpike. Come home to your quiet hideaway nestled in the heart of Brunswick.

I was getting Wasps in my bedroom, and I called Cheryl the office manager, she sent Mark, the…read moremaintenance man, right over, and he sprayed outside each window. He came back the next day and sprayed inside. I haven't seen any more Wasps! While he was here, I mentioned some small repairs that I kept forgetting to call about. I needed a new blind and both bedroom window screens needed to be replaced. Mark came back the next day, and replaced the screens and hung a brand new blind. Oh, and the stove knob that broke, was replaced... not just one but all four. I've lived here14 years, and anytime I've had an issue, big or small, I only had to make a call .... and it it's always taken care of FAST!!! I really appreciate Cheryl and Mark, they both do a great job. And I still love living here.

Short version: this apartment is everything my girlfriend and I could have asked for. Beautiful,…read moresafe neighborhood, unbelievable price and all utilities work great. 9.5/10 would recommend, only loses a point because cabinets are sticking but that should be an easy fix once i make a request. You'll probably be working with a woman named Linda during the application process, she's very easy to talk to and incredibly proactive. Couldn't be happier, the place isn't huge but it's all we need and very comfortable. Long version: my girlfriend and I are a younger couple, she's 26 and i'm about to turn 27. We wanted somewhere safe, cozy and quiet, where we'd be happy for years and someday may even raise a child. Because of this, i had to think about quite a few aspects before moving. 1. Brunswick is in the top 80% safest Ohio cities. Our building comes with a primary front lock, and our apartment has a lock as well. Double security to sleep even better at night. We see school busses dropping off children all the time, and everyone in the community strongly adheres to school speed limits and other subtle but noticeable details compared to other cities i've lived in. 2. The price. Seriously, i thought it was too good to be true. If you made it this far, chances are you might be looking for a verification of authenticity, so here it is. 3. Linda (the primary person you'll be working with during the application process) is fantastic. She responds quick, promptly takes care of any concerns and is overall just a very good person. Left us a gift basket and everything with some genuine thought behind the small gifts. 4. The apartment is the epitome of simplicity. It's small but not too small, very cozy, and above all everything met and exceeded my standards down to the high pressure shower head with numerous settings and blinds that automatically pull down or up without an annoying string. 5. Woodgate Village is located on a side street off a main street, so everything we need is minutes away. Food, gas, you name it. If you're someone who's looking for a peaceful, secure and quiet place to stay, look no further. Update: been living here over four years now and still have no complaints. Got very lucky finding this place during the inflation bubble of apartments and greedy landlords. Whoever owns and operates these apartments must be a genuinely good person interested in providing fair pricing and not gouging every cent like other places. Can't be happier here.

I have lived in Woodgate Village since 2012, and have been very pleased with the property,…read moremanagement, maintenance staff, and the location. I will be moving out in March 2020 because I am moving into a home, otherwise, I would be glad to remain here at Woodgate Village. I will miss living here. For one thing, the property manager (Linda) and the maintenance supervisor (Ed) are a great team who run this complex extremely well. For example, whenever I have had an occasional maintenance issue, the matter has been resolved promptly and professionally. Ed is obviously a skilled & knowledgeable maintenance technician, and is easy to talk with. Likewise, whenever I have had a question about something, I just send an e-mail to Linda, and have typically received a courteous, informative reply later the same day or next morning. It is obvious that Linda and Ed care about managing this property well, and want to keep their tenants happy. Besides that, I like the location. Basically, everything I need is within 2 miles, including grocery stores, restaurants, the gym I belong to, gas stations, car wash, library, post office, the high school which my son attends, etc. Everything is nearby. Also, I have been fortunate to have good neighbors here. Over the years, I have seen a few people come & go, and most everyone has been nice. I've gained some new friends since living here, plus it's very quiet around here, which I love. Woodgate Village is not the kind of place where a bunch of loud, partying kids rent. In fact, those type of tenants would not last very long here. The typical tenants here are either divorced/single adults or young couples starting out in their first place together. And, it's a very quiet place, even on the weekends... no loud music or people yelling at each other, and it's very rare that you see police being called here, etc. This has been a calm, friendly environment to call home. Bottom line: I have been very happy here, and highly recommend it to others.

Management is terrible. Trust me. If you want to be left on your own maintenance wise and never get…read moreany help ever. This place is for you. Decent apartment cleanliness wise and space, but everything else sucks.

From the owner: The The Village on South Carpenter offers 1 and 2 bedroom apartment homes and 3 bedroom town homes…read morefeaturing an amenity package inclusive of a sparkling pool, central air conditioning, spacious patios or balconies, dishwasher, on-site laundry and easy access to major freeways. The property is located near Brunswick Lake, which offers year-round fun including, snowmobiling, boating, picnic facilities and swimming. Other nearby recreation facilities includes the Brunswick Recreation Center, Metro Parks and numerous golf courses. Fine dining and superb shopping at South Park Mall is only minutes away. With easy and quick access to I-71, Cleveland Hopkins International Airport and downtown Cleveland The Village on South Carpenter offers residents easy access to work and travel yet still provides an escape from today's "urban rat-race". Find out why Village on South Carpenter in Brunswick is a great choice for apartment style living.