I took my dog to Urgent Vet in Parker on a Friday after hours because his regular veterinarian was…read moreclosed. He had a broken foot, and his splint had slipped and was rubbing against his leg, causing a wound. The staff were very nice and compassionate, and I appreciated being able to get him seen when our regular vet was unavailable.
Unfortunately, the biggest problem with this visit became very apparent around midnight. My dog suddenly started crying, panting, and chewing at his bandage. He NEVER chews on his bandage, so I knew something was seriously wrong. I tried everything I could to calm him, but the only thing that finally settled him was when I removed the outer Vet Wrap and sticky tape. It was extremely tight and apparently causing him a tremendous amount of pain. I was very upset that after taking him in to get help, he ended up in such obvious distress that I had to remove part of the bandage myself in the middle of the night.
The next morning, Saturday, I took him to my regular veterinarian, who redid the bandage. He has been fine ever since. This made the entire Urgent Vet visit feel like a complete waste of time, money, and, most importantly, caused my dog unnecessary pain and distress.
The cost was also extremely high, even considering that this was after-hours care. I was charged approximately $117 for the wrap, compared with about $40 at my regular veterinarian, plus approximately $125 for the veterinarian to examine him. I understand that urgent care costs more, but those prices seemed excessive for what was done. I also requested an email copy of my receipt and the veterinarian's notes, but I never received them.
The staff were nice, but kindness alone doesn't make up for the fact that my dog was left with a bandage that was so tight he was crying and panting in pain, only to have his regular vet redo it the next morning. Between the unnecessary pain my dog experienced, the excessive cost, and not receiving the records I requested, I was extremely disappointed with this experience. I would think very carefully before returning to this location.