If you like your boat to be in good working order - like everything that was working before you…read morebrought it in, and even better when you leave - this is NOT the place for you!
Brought our boat in to have the drive change - this cost $4,000 and was prepared for that to be the case. It went in to be fixed because the speedometer was not working; however, the gauge WAS working. When we got it back, it was now the opposite. What, you ask, could be the worst case scenario in a situation like this? YOU GET STRANDED ON THE WATER, that's what! With two young ones in tow, we took the boat out on the water expecting the drive/everything to work after it was fixed, and we got stranded and had to swim ashore, walk around with two young ones, to ask nice/kind/respectful strangers who had cottages near by, for their help. Which luckily, they were happy to do.
WHEN we brought this to CAS Power Marine's untrained? non-empathetic? customer service representatives, they were NOT going to take accountability or take it back to fix and sort it out. We had to press them until they agreed to take it to fix the next year (so now). So took it in this year for that to happen, since had email correspondence documenting the entire occurrence and agreement from their rep to take it this year, rather than actually showing any remorse or take ownership and fix it, all they did was diagnose the problem. Uh...the problem I told them about and already knew about.
Now when we brought it in this time, for them to fix what THEY broke last year, we didn't have the battery in it as we take it out every winter. Guess what they did? They charged us $60 to put a battery in. IN addition, when I brought it in this time, I specifically asked that they make sure everything is tightened properly before returning the boat to us, and told them about the stranded incident again. The incompetence continued with the response "well I don't know what happened there". No apologies. No offers to compensate or rectify the situation in some other gracious way.
When picking up the boat this time, one of the trailer light covers was broken/missing. Wasn't like that when we brought it in. They tried to charge us to replace it. That ain't happening. Had also told them we couldn't pick up the boat until the week after it was ready, and the brilliant and accommodating (sigh) customer service rep said they would have to charge us $33 to keep it there an extra week. Clearly, I'm in the wrong business! $$$ When we did pick it up and noticed the broken light, the example of what is wrong with customer service today, service rep, said that they would deduct the $33 charge from the $60 for the cost to replace the lights - we would owe the balance. Again, that's not happening and I don't expect I will get any follow up.
In conclusion - if you are looking for unethical practices and sub-zero customer service, this is the place. BUT if you like your money, and your boat, you'll keep looking!