Until very recently, I was a biweekly customer of POSH. They have been coming to clean my house, I believe, since I moved in about seven years ago. There have been minor issues over the years (small things broken etc.) but on the whole I considered myself a satisfied customer and trusted them with my home and a key to it. I have recommended them to more friends and colleagues than I can count. That completely changed at my last cleaning appointment. I am a type 1 diabetic and have been on insulin since my teens. That means syringes and an insulin pump and insulin pump supplies. If you can picture a round piece of hard plastic with a very small (1 cm) needle that is fully encased in plastic--I use 1-2 of those per week. On second thought, I'll include a photo; see below. These little things have been designed by medical companies to be compatible with every jurisdiction's waste disposal laws, so that if you are out and need to replace your pump infusion site, you can throw it in the garbage without having to worry about "biomedical waste" or sharps that might affect the janitors or waste collectors or what have you. I've been diabetic for over 25 years, you know--I know these laws pretty well. But actually, I also care about the environment, so I remove the little pieces of metal--the 1 cm needles--and put them in a bright yellow clearly marked sharps container right beside the microwave on the counter that the POSH girls have supposedly been cleaning every two weeks for the last seven years. The plastic shell goes in the recycling (not that it ends up getting recycled with the state of plastic recycling being what it is, but that's another story). To make this 100% clear to all non-diabetics reading this, ALL NEEDLES IN MY HOME ARE EITHER A) COMPLETELY ENCASED IN HARD PLASTIC OR B) IN A CLEARLY MARKED SHARPS CONTAINER. None are accessible to anyone but me at any time, and they NEVER GO IN THE GARBAGE. I got home from a long day at work and the doctor's after the last cleaning and found a note on my kitchen table to call the POSH office about my "garbage," and indeed an open bag of garbage from my kitchen was on the counter. Imagine my shock to get a reply call to the email I sent telling me there was a "health and safety concern" due to the "needles in the garbage." This is insulting, offensive, and stigmatizing. There's nothing that even remotely resembles a needle in my garbage, ever. Because that would be ILLEGAL and again, as a diabetic of over 25 years, I know that pretty well. In the garbage they left on my counter that caused them so much concern, there is a mesh bag for clementines, some non-recyclable christmas wrapping paper from my daughter, non-recyclable black plastic cookie containers, old lasagna, and at the very bottom, a piece of medical tubing from my insulin pump. MEDICAL TUBING. Soft plastic. No sharp parts. Just a bit of tubing that connects the pump to the needle and which gets periodically replaced. But you would have to be pretty fucking high to see that and think it's a god-damned needle, and you would have had to be digging through my garbage pretty thoroughly to find it. In order to find an actual syringe, you would have to rifle through my least accessible cupboards, because I only have a few in case the insulin pump breaks. So what am I to think? That these women, who I have trusted with a key to my home for seven years, to make it a bit easier to be a type 1 diabetic single mom to a disabled kid, have been rifling through my garbage, coming to absolutely disgusting conclusions based on what they think they're finding, and judging me for it? And then passing those judgments on to the company owner, who takes it 100% at face value and calls and makes accusations on my voicemail? Guess she didn't want to put that in writing, but here it is in print anyway, Lisa. Merry Christmas. There's a lot of diabetics out there, and plenty of other people who use syringes and injections for medical reasons as well. If you haven't trained your staff in how to handle that situation or what the law actually is or even that, I don't know, needles are SHARP and made out of metal and if what you're seeing is made out of plastic it's not a fucking needle and no kind of health hazard, that seems like a pretty significant gap that is going to affect your ability to handle a significant portion of the market. Think very carefully about whether you want these people to have a key to your home. read more

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I have been with this company for 3years they were doing a good job but now lately they have becoming sloppy. They came to my house to clean damaged my furniture. The owner Ryan came to try to fix it but actually made it worse,apparently they stand behind their work and if any damage is done they would compensate,but they didn,t.Ryan called me and made excuses offered me $200.00 for a $2000.00 fridge thats how they compensate you. I am no longer with them and will not recommend them to anyone. read more

I'd read so many positive reviews of Posh that I was absolutely stunned to experience today. We hired them for an estate cleaning. On the initial consult I discussed some issues with mold in the basement and some pet odors throughout. I actually went out of my way to make the job sound as gruesome as I could, because I needed to find a company who could do the job and I didn't honestly care who did it or what it cost. When they initially quoted me around $400 I again reiterated that it was a big job and restated the problems. They assured me these were things they could handle so we decided to use their service. They made us wait almost 2 weeks for an appointment. We had a real estate agent scheduled, so I reiterated that I needed the clean done sooner than later and they managed to get us in today, which was the day before the real estate agent. It seemed like everything was on a tight schedule, but grand, until they showed up. Things stated to get a little weird when they showed up at noon instead of 1:30pm which they were scheduled for. I ended up having to rush out of work to accommodate the almost insane promptness. When they arrived they did a walk-through before explaining they wouldn't clean it because of the basement mold and pet odor which we'd discussed (multiple times) during the initial consult. I was floored. They simply drove away leaving me with a place that needed cleaning and absolutely no solution to the problem. I saw another review on here with a response from the company saying that they offered both onsite and on the phone estimates. I'll tell you right now that was NEVER offered to me. I honestly found it strange that they would quote the day of the clean, but she assured me that it would be fine and they would simply let me know if it would cost a bit more or less. An on-site estimate would have be a welcome relief, but it was never an option. Never the less, after the girls left, I called the office, obviously angry and she apologized telling me all the things they should have done (like an onsite estimate), but at the end of the day none of that happened, and regret doesn't get the house clean. I happily left a poor review on google (hopefully to warn other people with larger jobs about their limitations) and would have gone about my day with a new cleaning service and some aggravation, but after I posted my review, I received a call from the CEO (almost instantly), who called to explain to me that they had many "very satisfied customers". I haven't the faintest idea what telling me about their other happy customers has to do with the fact they left me standing in a driveway with no plan and no cleaning staff. Nor do I understand the outcome they'd hoped to achieve with that. You said you do estate cleanings. You said you could handle the problems I noted during the initial consultation. You led me to believe you could be relied on, and none of those things worked out. There's little else to say, right? He explained that with most problems like the girls forgetting to clean a room (How does that even happen?!) were easier to troubleshoot, but that he could offer me the contact info for a company who could handle my job, and I could likely get it done a little faster with his recommendation. It's not that I don't appreciate a business who can follow up, but when you tell me you can do something and you cause me to rely on you and then you can't follow through, the offer of someone else who might be able to help clean up your mess is a day late and a dollar short. It was a time sensitive clean and I was as clear about that as the challenges of the clean itself (but clearly no one was listening). The conduct of the company just keeps getting more absurd as we go (hopefully they're done now?!). All they had to do was say "We don't do that kind of cleaning" a month ago when I first called and none of this would have ever been an issue. In my opinion if you want your windows washed or your carpet vacuumed, the ladies that actually came to the site seemed sweet and great, so I'm sure that would be just fine, but if you have a larger project or intensive cleaning needs, I wouldn't even bother (unless you somehow enjoy finding yourself standing in a driveway without a cleaning service - which I can assure you isn't as rad as it sounds). read more

So my family have decided to look for a new home but first we wanted to get things super tidy and clean with our current home. I called the head office at POSH and spoke to Lisa( The Owner) right away she told me they would send someone over to quote the job because our house was 6500sqf. From my initial phone call to our site visit at our house Lisa was very clear what the job entailed and also her knowledge in the cleaning business was extensive. So I booked with POSH they showed up to my house with the date we agreed on and let me tell you when the POSH team arrived the staff was extremely polite and professional they cleaned my house from top to bottom and it looked wonderful and smelled beautiful..!! I would definitely call POSH again and recommend them as their services were excellent and I'm a happy customer. read more

We have been using POSH for quite some time to prep our Real estate listings. Our Seller clients loved the services POSH provided, and we have had amazing results. I would recommend POSH over any other company, They not only do an amazing job but they do it with passion. I guess that's the reason we see unbelievable results. A team of true professionals. read more

Almost every clean has been excellent and the one that wasn't was fixed right away, no questions asked. Karen, the supervisor for cleaning our house, manages the team very well and we are happy with our clean home every week. Rates are very reasonable and they bring all the cleaning supplies with them. In the vast sea of cleaning companies out there, we are satisfied with Posh and would gladly recommend them to others in the area. read more

My wife and I have 2 dogs and frequently go on weekend get aways. We Take this opportunity have POSH come by and work their magic. It feels so nice to come home to a pet hair-free, professionally cleaned home after a relaxing get away. We have never had an issue with them and will continue to enjoy their services. read more

I would be glad to recommend Posh to anyone looking for a cleaning company. Posh did a wonderful job and I certainly don't mind confirming their outstanding service. If you're thinking about hiring Posh to clean your home .. don't hesitate and book them asap! read more

I must say that your services are great and the care taken to make sure nothing is missed is greatly appreciated. I am a happy client that enjoys your service. Thank you Posh. Orlando D. read more

Horrible experience. Send team of 4 out to clean and no one knows what they are doing. Rush around. Bathrooms not cleaned. Complain send a second team out very next day. The next 6 girls see the proof that Brenda never cleaned AT ALL prev day. Clean again. Leave a SORRY CARD WHICH MEANS NOTHING. Horrible cleaning company. Wouldn't recommend them to anyone. My children clean better than the 4 they sent weekly to my home. Disgusting to call themselves a cleaning company. Reported them to BBB. read more

Absolutely terrible. I would never recommend this company to anyone. They did an estimate over the phone and did not come to my home for it. I found the cleaning girls did not end up having enough time to clean my home as it is a large home. I was very disappointed about the estimated time frame. Go for a company that comes to your home for an estimate! read more

I started using Posh several months ago, and have been incredibly satisfied with their business. Lisa (the owner) came over to quote the house, and showed up to the first several cleans to make sure everything was just the way I like it. I'm pretty picky, but everything was super clean, from my baseboards to my lights. They paid attention to the things I asked (especially in the bathrooms and kitchen, as I have two teenage boys), and have always been on time and reliable. For high quality, but still affordable cleaning, I completely recommend Posh! The best company I have used so far in Hamilton. read more

I contact this company for a cleaning service. The person who responded was very nice and gave me the details needed. We agreed on a date and a time for the visit. I toke permission from my work to be available for the visit. It was scheduled for 12:30 PM. At 12:45 PM I get a call saying that the team cannot be at my place until 3:00 PM or after!!!!! This kind of delay either due to a very bad scheduling or to dis-respect of clients. I had to cancel the service. It seems that there is a lot of business around that they do not bother about clients whether regular or not. Bye-the-way, I was asking for a bi-weekly service for a large home. Anyways, my conclusion is that they are unreliable on time commitments despite all the nice spins that they put online giving then a good image. Don't be fooled with it. I am really surprised to see all these positive reviews about them!!!!!!!! read more