Kaiser Moreno Valley really needs to do a much better job with parking. The parking situation is so…read morebad that I've even seen employees scrambling to find a parking space and risking being late for work. Patients already have enough stress dealing with appointments, treatments, and long wait times without having to circle the parking lot looking for a spot. The valet service is not much of a solution either. My experience with valet was disappointing, and it did not improve the situation. Both the front and back parking areas are consistently overcrowded and poorly managed. Kaiser is a major healthcare provider, and its facilities should have adequate parking for both patients and employees. The current situation is frustrating, inconvenient, and unfair to everyone who uses the facility. This is an issue that deserves immediate attention and improvement.

My youngest had an audiology appointment for my little one because he hasn't had one in a while…read more Erica was the one who helped us. She was absolutely amazing. We have to follow up in a month because even though I mentioned he had Autism, they only booked him with her and for 30min but he needs an additional person and an 1hr visit. That part is a little upsetting but on a positive note, it gives us some time to try to prepare him better. The quality of care Erica gave was amazing. Thank you for showing my little one patience.

On 1/8/2026, Marlee from MD (H.L) Lee's office Suite 104B scheduled my colonoscopy for today…read more2/10/2026. After doing all the prep yesterday, I arrived at the place and time of the surgery, only to find out the doctor isn't even there and there is no records of my appointment. I called his office and after being placed on hold for quite sometime, I received apologies and then they tried to reschedule me for next week. This place is so unorganized and a total waste of my time.

Very he was very thorough on his exam and had me go draw blood he'll get the results on Monday band…read moregoing to talk to PCP . Office wàs though and didn't have to wait to long to be called back to room did vitals and put me a room and maybe 5 to 10 minutes and Dr came in.

In November I had Pace Maker installed all went fine. The problem came when they called and asked…read morefor a review. I said yes, the lady said she would text me. The problem came when I received nothing. I called the hospital , results were they have no idea who all called me.

They are good the staff is attentive and cares about your well being. They took good care of me…read morebefore, during and after my surgery.

I love this place. Has an amazing team. Facility is always kept very clean and the private rooms…read moreare nice

My grandma is currently living at Highland Care Center of Redlands…read more The communication from staff has not been the best. We've called many times and left messages with no word back. It's very upsetting to not get through to nursing staff or doctors for updates. My grandma has dementia and we just want to see how she is doing and try to coordinate care/ determine placement based on her individual needs. The bathrooms were gross. Smelled like urine. The facility is not horrible, but it could be cleaner. The care seemed fine, from what I was able to observe while visiting. My grandma ate breakfast, which consisted of eggs, toast, a fruit and oatmeal. It looks like they have scheduled groups/ classes for residents. That is great. The residents were so sweet. My grandma has made some friends, which makes me happy. The facility is not very big. They do have an outdoor area for residents to walk around. That's nice.

Parking. There's valet available during the week but not on weekends. Handicap parking is a small…read morearea right at the front of the adult hospital. (The new glass building) self park structures take a bit of a walk. There's two I used the lot on the south side of the hospital off Barton Rd and Anderson st. It's across the street off Barton. Multi level covered structure. Take the elevator or stairs to the bridge level, walk across the bridge. Then take elevators or stairs back down to ground level. It'll bring you in between buildings. The adult hospital will be on the right hand side. Gift shop will be at this entrance, follow the hall straight to the front check in area. You'll obtain a wristband to pass thru security desk. Just behind security are the elevators. To the left of the security desk is the cafeteria. All staff were very kind and helpful. While I was wandering around looking for the correct entrance a lovely staff assisted me and continued to walk me in the right direction. Over and beyond helpful always brings an extra comfort when family members are undergoing surgery or recovering. The quality of service here exceeded expectation.

I can't say enough good things about the care my mother-in-law received at Loma Linda University…read moreMedical Center. Going through cancer treatment is incredibly difficult, but the team here made all the difference. Every nurse we interacted with was kind, attentive, and genuinely compassionate. They didn't just treat her--they cared about her as a person and supported our whole family through such a hard time. The doctors were outstanding as well. A very special thank you to her oncologist, Dr. Kenni. He was not only incredibly knowledgeable, but also patient, reassuring, and truly compassionate. He took the time to explain everything and made sure we always felt informed and supported. The level of care we experienced here was exceptional. We are so grateful to everyone at Loma Linda for the compassion and dedication they showed during such an important time in our lives.

Optum has horrible patient care. After taking over Beaver the urgent cares close at 8 and there's…read moreonly 1 in the area when there used to be 3. When no appts are available for Days or weeks the only option is the ER and who wants to go sit in an ER for hours due to a possible strep throat. The "affiliates" can't get your medical history and optum staff can't access the doctors notes. Calling the nurses on call is useless as they can never help due to how Optum runs their business.

I was under the care of my OB, Dr. Sadjadi at Optum, starting in September 2025 during my first…read morepregnancy. Due to complications -- my baby measuring in the 1st percentile -- I was advised that all imaging and high-risk care would be handled through Dr. Brar's office. From early on, I was repeatedly told they were convinced the issue had to be genetic. We went through more in-depth NIPT testing, and everything came back normal, yet that assumption never seemed to shift or be further investigated. Starting in January 2026, I was seen weekly at Dr. Brar's office. During this time, I rarely saw Dr. Sadjadi and trusted that between both offices, my care was being properly managed. Looking back, that trust feels incredibly misplaced. Despite being seen every single week for a high-risk pregnancy, not once was my blood pressure checked. I was later diagnosed with preeclampsia, with blood pressure reaching 158/102 -- a serious and dangerous condition that should have been caught much earlier with routine monitoring. Instead, it was missed entirely. This ultimately led to an emergency induction and the devastating loss of my baby at 26 weeks. There are no words to fully describe the pain of that loss. What makes it even harder is knowing that something as basic and standard as checking blood pressure -- a fundamental part of prenatal care, especially in high-risk cases -- was completely overlooked during consistent, weekly visits. Follow up with Sadjadi regarding this care left me feeling dismissed and unheard - she would simply tell me "oh honey don't stress" and never addressed my concerns. I feel deeply let down by both Dr. Brar's office and Dr. Sadjadi at Optum. The lack of attention, oversight, and accountability during such a critical time in my life is something I will carry with me forever. Because of this experience, I cannot recommend their care to others.

I have received amazing one on one care from all the staff. They go out of their way to help you…read morewith your immediate needs. I was recently hospitalized for high blood sugar and they immediately provided a health care plan that in two weeks cut my sugar level in half! I'm on the mend for sure! I have hope! Their follow up care is awesome and sincere. Thank you for helping me and the constant care!

They don't run their a/c or it's set really high. I'm sweating in here and it's 100 degrees…read moreoutside Hot and stuffy in here. Also there are no patients here and the physician is just tinkering in his office making me wait going on 30 mins now. Again there aren't any other patients here

Great hiking/biking area! Moderate hills and well marked trails! The bikers are considerate of…read morethe hikers sharing the trails. I will return!

Richard went above and beyond to make sure I was taken care of after having an awful time at the…read moreother location. He listened and did what my doctor recommended and agreed with that course of action. After being treated so poorly it was really wonderful to be treated like a human by all of the staff I encountered including the front desk girls.

The front of house is 1 star. Not friendly, not charismatic…read moreand slow as ever. They don't even check in with the people infront to see if they have checked in etc. The back of house nurses are nice and informative. They are quick and responsive with great energy. The doctor is a bit dry but nice and responsive.