BEWARE! Things aren't the same anymore, Rosanne use to take over projects but we had a new intern that built our website and it wasn't completed when it was handed over. Everything about the website was left for a heavy retainer to fix. It's done this way to completely drain you from every penny you have. This was very disappointing, we were $13,000.00 deep on the website and nothing was ever fixed. We have to rebuild a complete new website because they have settings in there that will lock out anyone that wants to make changes. Months later, I had to hire a different company to fix those issues cause our retainer literally disappeared with hours that they didn't work out. I also had to go towards another SEO company to ensure that work was getting done. I've spend 8k on the website, they charged me 4k which most of that retainer hours should be part of the website. I paid them another 7k for SEO and more retainer hours but she says they have been working on SEO and have barely any retainer left. This was a complete lie as we have fallen face down to 0 rating in RushSEM, when my SEO was audited by my CMO. My entire site was flagged in the reds. Rosanne has been tough with me and won't return my retainer. Now she won't even work on helping us with some of the retainer refund from the SEO that we believe wasn't done. I have emailed her numerous times for details so we can build a completely new website. We lost easily 14k with this firm, I WOULD NOT DO BUSINESS WITH THEM. read more

I have been working with this company for multiple years. Only recently has the communication been terrible and lacking tremendously. They do not keep you updated with progress and the questions you ask go unanswered for weeks on end. But when your trying to make a payment for a new service they are quick to respond. read more

Redhead Labs (formerly Redhead Web Development) made a website for me. Overall it looked pretty good. The problem I've had with them is they provide no customer service after they make your site. I emailed the Owner Rosanne a couple times with a question i had, but got no response from her. I called on another occasion 3 times and spoke to a guy who told me someone would call me back with a problem I was having, but they never did. I also emailed the Designer that made my site because i didn't get files for some of the pictures they created for my site, but he didn't respond back. Overall, they can make a decent looking website, but their after the fact service is terrible. Don't expect any kind of help once you pay them. I would not recommend! For the almost $3,000 that I paid them, I would EXPECT some sort of Customer Service! read more

We used Redhead Labs to redesign a site that we've had online for over a decade. They did a great job and we are very pleased with how it looks. Not only that, their customer service was fantastic. I never had an email go unreturned and they were always willing to talk to me over the phone to make sure my needs were addressed. read more

So so happy After a serious issue I was having with my BigCommerce stencil theme, and knowing very little coding I needed to seek help. After contacting several companies that work with BigCommerce which many either got back to me days later or never at all, or requiring a retainer that was out of my budget, I found Redhead Labs. After initially speaking with Alexis who was wonderful, I was handed over to Rosanne. In speaking with her I felt both comfortable and confident that I was in the right hands. I was absolutely right. I explained to Brandon who would be my project manager a list of things I needed in order of priority. I was told by a few other companies that the most serious issue would take about two hours to solve. Brandon did my entire list with time to spare in under an hour. Everything was done exactly as I had wanted. I would absolutely go nowhere else for my future needs. I put my trust in them and they didn't let me down. read more

I have been working with Redhead labs for about 7 months, they have a retail locator that was more difficult for me to use than expected, they have offered to upgrade my business to a more robust version for a minimal fee that will suit us much better. Thumbs up to Redhead Labs. read more

I contact Redhead Labs in late Oct 2014 to build me a new ecommerce website. I gave them the initial payment of about $3000 to start with a completion date of Jan 2015. January came and went with no website. In March they demanded the balance of about another $3000 but still no website. They finally finished in April without doing everything I was promised. I paid them $6000 for a website that I had to get rebuilt by another company. NOT RECOMMENDED!! read more