I had an appointment very early in the day. I was there 20 minutes early. I was not called back…read morewith the first group of patients. I asked at the front desk why and they had forgot about me. Then, I was taken back into another waiting room. I waited and waited.... After I had waited over an hour without anyone checking on me, I came out of the room and the nurse/worker who put me in the room wasn't around. I went back to the front, asked for a refund. I tried to reschedule but they couldn't find a time for 3 months. So I asked for the doctor to call me. The office called me on my way home. They were very unorganized so I asked again for the doctor to call. I have yet to get a call back. They DON'T care about their patients. Very poorly run business.

I called to schedule an appt for my husband. I am not from Anniston and neither of us have ever…read moreused this facility. I call, I get put on hold for 12 mins until the call redirects back to the switch board, where I am met with a lady who is incredibly rude to me. When I didn't know the name of the Doctor I needed because when you search Anniston Foot clinic, it does not state that you are called a medical clinic with more than one doctor. I did not know that. I said I am sorry, am I calling the correct place. (Gives name of Anniston Foot Clinic) I don't know the name of the doctor. She said I can't make an appt if you don't know the name. Come to find out, there is only one foot doctor. So, being rude to me for what reason? After I was met with more hostility and rudeness for simply asking questions to better understand and both people acting like doing their job is an inconvenience. This clinic 100 percent needs to be monitoring those answering calls.

Have had the pleasure of seeing Dr. Grana on a few occasions when I travel to AL to visit family…read moreand gotten sick. He correctly diagnosed me with gallbladder issues, which I had to have removed. Another time, kidney stones. A third time, he sent me to have bloodwork done to monitor my Ha1c because I'm a predisposed diabetic. He is an advocate that nutrition can reverse many diseases and recommended watching the documentary, Forks Over Knives. He believes a plant based diet can help people have longer, healthier lives (but also said, if you eat meat, dairy, and eggs - the key is moderation!). He is a man of few words, but someone I trust impeccably. Not many doctors promote nutrition over prescriptions but I definitely like that about him!

My wife got a call from the Doctor and told her she needs a shot in her foot and to make an…read moreappointment for 30 minutes due to the shot said she was the only one that can give this shot, so she spent about 30 mins on the phone getting a appointment and when the appt time came she went and was charged 25 dollars when she went in and when she was called back they told her she would have to make another appointment to get the shot the Doctor cannot give the shot you have to see the another person at the same place to get the shot she was talking to the one that gives the shot and he said he couldn't give the shot without an appt. This place is in need of help, wouldn't give money back said they would credit her, poorly run doctor office

I went here after going to a different doctor, without getting any explanation for what was wrong…read morewith me...... I didn't feel the office staff were very professional...... I filled out the paperwork that was required & brought it to the window. One woman was on the phone,chatting with a friend, the other filing her nails...... I said"Excuse me, could I please get some assistance?" The woman filing her nails,took the paperwork from me and rolled her eyes at me.....she told me to have a seat & someone would call me. I told her" I am hearing impaired, I won't hear my name when they call me, could you please ask them to get my attention by waving their hand at me,or coming over to me?" She looked at me like I was from another planet....... I then explained again, that I was hearing impaired,but could read lips...so if the person is looking at me I do better. Again, I was told to have a seat......so I sat down..... It took a good hour and a half before someone came up to me,told me to follow them.... I sat in the examination room for approximately 35 minutes,then the doctor came in. I explained what was wrong with me and she poked and prodded me for a minute or two. Then she says" I'll be right back." Well guess what???? She never came back!!!!! I went out into the hall to look for someone,because I was left sitting there for so long!!!!! When I found a woman,she said the doctor wants to get X-Rays. I said"Well the doctor couldn't tell me that?' She just left me there........and didn't say anything to me, except I'll be right back.....then she never came back!!! Then the woman said that I would have to go somewhere else......but it wouldn't be for over 2 weeks!!!!! I was so mad, I couldn't see straight!!! I took the paperwork that was handed to me, went right back down to the two women, who were still not earning their paycheck......shoved the papers in the window and said "I'm Done and I won't be back!!!" How does this office let that type of behavior go on there...... From a Doctor no less..... How do they stay in business, treating patients like that??? UNBELIEVABLE!!!! DO NOT GO HERE FOR HEALTH CARE!!!! I DO NOT RECOMMEND THIS PLACE!!!!

Stay away from Dr. Cater is not the doctor you need to visit if you want consistent medical/listen…read moreto your concerns for care. I went to see him to get my medication renewed but he/nurse did not renew all my medication, and especially the one I take for gout, which I told his nurse and him I was out of And now, surprise they are closed on Friday, so don't get sick on Friday and I'm out of my medication. He also gets frustrated whenever you take too much of his time talking to him especially if you only go once per year. He has act turned out to be a very big disappointment, now he has signs posted rules and regulations (dos and don't) all over the off office that it takes two weeks to get prescriptions refilled. I hope this review helps since this was our latest experience with Dr. Robert Cater. We will be looking for a primary care doctor. Shannon C.

I removed my entire family from the practice for lack of professionalism…read more Doctor Cater is a wonderful doctor. However, the staff that he has hired is completely unprofessional including the front desk. The issue has occurred on several occasions with multiple appointments. I attempted to professionally voice my concerns to the office manager and the office manager, Brooke stated that she was not going to listen to me complain and proceeded to disconnect the call. I never raised my tone to the staff, nor became abusive in speech. However, I was disappointed that I was disregarded while voicing my concerns. My expectation was to be heard out so that the proper conversation could be had with the lowering staff. I moved to Alabama in 2020 and came across Dr. Cater's office by search of several reviews for local offices. I did notice not so good reviews, however wanted to give the office my own judgement based on my own experience. I have had two wellness visits upon being a patient with Dr. Cater. The first wellness visit, even though I have had insurance, I was billed for. I called my insurance to later find out that the wrong code had been submitted in the system, resulting in me being billed. I had to speak with the billing staff and my insurance company several times to get it corrected. I voiced my concern that there was no reason for me to be receiving a bill. If you are familiar with billing and coding, you cannot be a digit off, or it will be billed incorrectly. Countless phone calls, and finally able to get it corrected. The year later, second occasion, and a routine wellness visit. The day before my appointment, I received a phone call from the office front desk and spoke with (lady who refused to provide her name when I later asked to submit this review) she confirmed my appointment with me. By her, I was ironically asked if I was getting a cholesterol test completed, which I stated no to. We ended the call with what I thought was a mutual understanding that it was a regular routine wellness visit. Went to my appointment as scheduled. And received a bill yet again after the visit. I inquired about the bill to the office, and somehow I got billed for a cholesterol test that I never authorized. I called the billing office at Dr. Cater's, and my insurance company as well. I made the complaint the moment I got the bill to the office, and the issue was not resolved. I called again just a few months later due to the issue never being fixed. Spoke with Brooke again. In that call, I was told by Brooke to call the company who processed the labs to get the billing reference number. I refused to do so as that is the billing office job due to them sending the bill out incorrectly. Instead I called my insurance company was/is an awesome advocate. I also refused as that had been the second occurrence of being billed incorrectly. After speaking with both parties, the bill was getting corrected and rebilled. The billing manager later called me back from Dr. Cater's office to notify me that it was resubmitted. I attempted to express the issue there in that call of this being more than one occurrence, she rushed me off the phone once I mentioned leaving a review possibly if it isn't corrected. I did not have the time at that moment to fight to be heard in that moment. I ended up calling back because that is a serious issue regarding billing and coding. I called back to speak with the billing manager, Brooke, at Dr. Cater's office. The goal was to come to a resolution requesting that a conversation be had with the lowering staff that billing and coding be done correctly, but somehow Brooke decided to disregard me after only a few minutes into our talk. I was asked by Brooke, "What would you like for me or us to do about it?" I attempted to explain that there was nothing that could be done being that the bill is being resent for coding, except as a request that the staff be spoken to. To discuss the importance of correct coding and billing as professionals. I was not able to fully speak the full resolution before I was disregarded again. This time Brooke disconnected the call after I pushed to be heard and not disregarded as before. Respectfully I attempted to continue the call but Brooke refused and hung up. The issue is that I should not have to continue going down the same road and the same exact issue for every scheduled routine wellness visit. I would not be leaving a review and would be concerned about the reputation of the company had there been any kind of empathy on the staff's part. I received no apology or empathy for my time or valid concerns as a patient. Both me and my husband will be moving to another practice after this is all settled. Take aways: * Inquire about billing before the appointment and make sure staff are HIGHLY aware of why you are visiting their office. * Your insurance will advocate for you when it comes to their billing office. * Don't be afraid to ask questions prior to visit.