After months of requesting a refund due to extreme shedding "right out of the gate" on a piece of bound carpet purchased from Redd's, they informed me they would not refund my expense. I submitted pictures, videos and text messages from friends and cleaners who were alarmed at the performance of this carpet at our vacation home. Being a widow, I would have had to hire men to come roll and remove this 14'x14' piece of carpet from a 3rd story condo, tie it to the top of my car and bring it back to Columbia .... As if my videos and pictures weren't proof enough. They gave me the run around for months, not returning phone calls and continuing to tell me they were in discussion with their rep.
It's disappointing when businesses don't choose to stand behind their product and choose to do the RIGHT thing. This experience ends my time of doing business with Redd's and also of referring other clients there. read more