Excellent service. Did his best to quickly resolve our integrated microwave problem. Got it fixed…read morein no time saving us a lot of money.

From the owner: At the Domestic Appliance Repair Centre in Acton, we understand how essential it is to ensure your…read moreelectrical appliances are working, and how important it can be to replace them when they have faults.

My microwave needed servicing and I was a bit sceptical looking for a repair company on the…read moreinternet. Called A&G Appliance Service and booked an appointment. The engineer came out and not only fixed our microwave, but also fixed the annoying leak the dryer had been making for months. Happy with the service.

From the owner: A&G Appliances is an established, professional, domestic and commercial appliance repair company…read more Our appliance repair engineers are fully trained and competent in repairing electric ovens/cookers, dishwashers, washing machines, dryers, microwaves, and fridge/freezers.

This company sent an engineer to look at a dishwasher, he was there for 5 minutes, made no…read morediagnosis. Engineer called me and said there was nothing wrong with the dishwasher. I was charged £50 for this service. I called, asked the to send another engineer to look at the dishwasher, they said they'd call, arrange, nothing happened. Spoke to them multiple times over three weeks, no engineer visit ever happened. I concur, don't use this company!

I am very dissapointed how rude one of their staff was just now, I requested an invoice with the…read moreaddress and name of the landlord and the guy named Sam just literally hanged up on me. He said 'this is what we do, bye' and he hanged up in the middle of my sentence. Very appalling attitude towards customers.

In summary: I have dealt with not one but three people whom I've found underhand at this company…read more (NOTE: the manager has already given me the impression, via text, that he plans to suggest that I am 'untrustworthy' and 'threatening' in his reply to my review. All I can say is: please read my review all the way through, as you will discover that - possibly not coincidentally - these are the main complaints that I have about his company.) 1. I initially got in touch with this company in autumn 2018, to replace a dishwasher heating element that was not working. Hamid replaced the element and the dishwasher was working again just fine. I would have rated the company 5 stars at this point. 2. Last week, I found that the dishwasher wasn't heating the dishes any more. I texted Hamid this, expecting that he would replace/refit the element for free, given that their website says, 'we offer 1-year guarantee as standard on all parts and labour', which I felt left nothing ambiguous regarding their policy. Hamid told me in a text that this is the case 'for some jobs yes not for all', but didn't clarify how one is meant to tell the difference. We then spoke on the phone and I told him that I expected the company to honour its commitment to the 1 year guarantee and not charge me the £80 that he was then telling me it would cost to get the defective part replaced. In reply he said something to the effect of, 'Ok, if that's how you want to do it... Then maybe what I'll do is come round and find that there is something *else* wrong with your dishwasher'. I took this to mean that he was either going to take advantage of my lack of knowledge of dishwashers to tell me that another component than the heating element was at fault, or that he would perhaps do something to damage my machine while he was looking at it. I told him that I found this remark threatening. I asked for a refund for the part, as I did not want to deal with this company any more. 3. Hamid texted me the number of his manager, whose name I have never been told but whose number begins 07412. The manager told me that I would be refunded for the part without further ado. Once I had reflected on the offer of the refund, I decided that it was a fair enough resolution of the matter and informed the manager that I wouldn't write a negative review of the company after all. 4. Over the weekend, I received a text from the manager informing me that an engineer needed to come over to verify that the heating element wasn't working so that I could receive my refund. I agreed to this. 5. When the engineer came around, he verified that the part was not working and - then asked me if I wanted it to be changed. I said no and was confused to be asked. As mentioned above, I understood that the purpose of his visit was to check that the heating element wasn't working so I could get my refund. In any case, I had started a care plan with Domestic and General on the previous Friday because I didn't want to have to deal with London Appliance Repair any more, so replacing the heating element was useless to me. I asked the engineer if he had been instructed to replace the heating element and he said yes. I asked him again if he had replaced it and he said he hadn't, then he left. 6. Twenty minutes later, I got a text from the manager telling me that the engineer had replaced my heating element. I checked the dishwasher and noticed that it was suddenly heating up the water - so the engineer *had*, against my express instructions, changed the heating element after all. I told the manager that I had not asked for this. I can only imagine that their being so determined to change the heating element was a ploy so that they wouldn't have to refund me for the part. The manager has told that I will receive my refund anyway 'if I tell the truth in my review'. As you can tell from the above, I don't set much store by what he considers to be 'the truth', and in any case I don't think he's ever been intending to pay it. The company has just been wasting my time.

they do not know about the job ,they are not qualified engineerstry ask them for IDor certificate…read morethey came to my mothers house they charge us £120 and they said they fix the cooker but when they leaved the house my mother start to cook and after 20 minutes we see smoke came out from the cooker and we call 999 to help us out nearly lose every thing but emergency and police came thank to them we are save and we did report them to trade standard

ZERO STARS. DO NOT USE.. Absolutely atrocious. Rude customer…read moreservice. Dealt with the owner directly and was appalled by the rudeness and the refusal to correct for their mistakes. They confirm bookings, take payment than change the booking to miss you on purpose. Then try to charge for another visit. They deliberately ignored correspondence and do not confirm booking changes. Their IT system and live chat does not work properly and makes communication almost impossible.

TL;DR: I implore you sincerely to please do not use this company…read more The long version: This is not one of those ranting customer reviews but a genuine plea to not encourage businesses like PHS Engineers Ltd and hopefully force them to change their ways or allow them to go out of business. The way that they operate is highly unprofessional and callous most notably from their director Adam Willis. We have had a gas heater in our warehouse stop working and naturally this is peak season for gas engineers. We sought out a number of quotes and many were either not available or unable to do this work in the time we required. PHS Engineers replied relatively quickly so we agreed. First they charged £55+vat just to attend the site to look at the job. No other company did this but we needed it done so agreed. Adam turned up and told us it would be an easy 1 day job. At this point there was no mention that we would have to get all the equipment for him to use such as access ladders/ scaffolding etc. We agreed a date for install and ordered in our heater to come in good time. This company asks for payment before they turn up - this is a MASSIVE RED FLAG as it means you are ultimately there with a gun to your head as they have your money and have no obligation at all to do the work or fulfil any promises from this point forward. On the day of install they turned up late because they had a job to do before this. No worry we thought as they said it was all easy. However, this does mean that if someone turns up not at the start of the day you are losing hours which you have ultimately paid for. The work started and they removed the heater. Then Adam said we needed some extra work because of the specifications of our heater. When we questioned this he would say things such as "Oh yeah maybe that's right" or "Hmm I would have to check that". It didn't feel like he knew this very well and had to call the manufacturer's technical department more than once to ask basic questions about the heater. In order to get our gas heater suspended from the ceiling of our warehouse required Unistrut bars as the original fixtures would not work. This is when we started to realise that we were perhaps not dealing with the best tradesperson. Adam was impressively unhelpful and made it seem like he would be doing us a massive favour to go to a unit less than 60 seconds drive from our office to get the materials required. We told him that surely as a supposed expert it would be better for him to get the parts but he was not interested at all. So I ran off to get the parts from TLC who also wondered why the engineer wasn't getting his own parts given that he should know what to get rather than rely on me. I got the parts and came back but by this time it was 4pm and Adam was clearly not bothered about completing the job. He said that due to access issues he was unable to complete the job now. Strangely the site visit he charged £55+vat for didn't flag this up but this is the MO of this company and Adam himself. His whole manner is that of a jack-the-lad character who would be more suitable flogging questionable bangers on a second hand car dealership than being in a director of company in charge of something as important as gas installations. Because of the access issues which were genuine but again should have been identified at the initial quote we had to rebook a second day. On a Friday afternoon Adam decided to tell us what he required and we had to scramble last minute to find a scaffolder to fit the appropriate structure for him to come on Monday to sort. The scaffolder who is an expert in this field and has done this before installed the scaffold to be safe and said they had done this many times before for other heater installations. (cont'd on new review because character limit)...