Booked appointment and turned up on time. Told there was a double booking (strange how a computer gets it wrong!) Agreed to wait in the heat for 30 mins. After 35 asked where the therapist was and the receptionist did not know. she called him and he had left to get some food (!!) but would be back in a "couple of secs" After another 10 mins I asked if he was returning and she didn't know. As they charge £20 for failing to get some food to turn up for appointments, I agreed with the receptionist they should pay me £20 (two missed appointments) as i had t leave. As i was going the therapist returned and seemed to claim to know nothing about the delayed appointment, despite being called, and refused to pay £20 or even be apologetic. I swore and left .. with the therapist coming after me! Never again will I use them - travelling all that way for an appointment and then being let down with no recompense or apparent concern for the fiasco read more