My family and I were in a serious jam, we had less then three months to uproot our home in NC and move to TN. I was put in contact with a listing agent for Reda homes and was looking to buy an already existing home. Eventually we were talked into building our "dream home," and having Rick Reda do the work. Everything went great, I equate it to the honeymoon phase of a relationship; things are new, exciting and a lot is going on. But as we all know things change, quickly. We arrived in Tennessee the day of our expected closing; wife, three kids, mother in law, four fish, two dogs and I. The first bit of bad news be received was that our home would not be ready to close on the expected date as promised. I say again AFTER we arrived we received this news. I want to keep this review as truthful and unbiased as possible so I will caveat the fact that we were still able to stay in the house but more as "guests" then new home owners; didn't quite have the same ring. We get to the closing about two weeks later and are told that our home is now $6,000 cheaper then expected because we lost about 60 sq ft (or so) off the size of the house due to a measurement error. Our initial reaction reaction was happy that we would be able to save a few extra dollars during a last minute move, that very quickly turned to worry. Worry about what other errors or shortcuts could have been made or overlooked. Electrical? HVAC? STRUCTURAL?! There's no telling and unfortunately until something happens we are just playing the waiting game, with my family and a newborn on the way... I know it sounds like I am being overly dramatic because it was just a simple measurement error, it could happen to anyone right? Sure it could but then the rest of our issues started developing. In our build contract we had storm doors that were to be installed in the front and back of the house, they were not installed when we arrived at the house or even two weeks later when we closed, it took approximately one month from our move in to finally get what we were approved for. We also were approved for blinds throughout the house, again our bonus room blinds were not there and again it took a month to get them. But, being a reasonable person and still being excited about "our brand new dream home" it really would not have bothered me. What bothered me the most was the fact that I could never get a straight answer on when they would be by to actually do the installs. I would receive emails, phone calls, or people stopping by the house with various different times none of which would actually happen. It finally took me calling Rick Reda himself on his personal cell phone to get some straight answers on things and to actually get some work done around the house. Afterwards, we then noticed several other things like the fact that half our backyard floods and stays wet 24/7 making it unusable (especially with dogs), our property is the largest in the development and the property lines were never even clearly staked, and the door installed by Reda's handyman does not even close properly. This time I tried to take the route requested by Reda and used the email set up for warranty issues within the one year window, I included the unresolved issues in the email and sent it off. I received a timely response with several timelines listed as far as when they would be by to address the issues. First was the handy man to fix the door for the third possibly fourth time (a simple storm door), he was supposed to be here on a Monday. Again I made sure someone was available all day and he was a no show, not a single notification call, text, nothing. Out of the blue the next day he shows up to fix the door like its no big deal. Then I'm told Friday they would be out to fix the swamp in my backyard, Friday comes and goes no fix, no call, no nothing. This time I'm really upset because my wife herself stayed home all day waiting for them or notification that they would not be there and we never heard anything. So again I call Rick, leave him a lengthy voicemail on customer service and the importance of keeping your customers updated with the latest information available, I stressed the importance of HIM calling me back because it might actually show me that he does still care just a bit. Of course about an hour later I received a call from his office worker and not him, that was the final straw for me. It showed me everything I needed to know about Rick Reda and how he feels about the ongoing satisfaction of his clients. I love my house, I love it because it is a house that my wife and I bought together and it is were we are raising our family. It is about to be the first house that our newborn will be living in, it already has so much sentimental value to us that words cannot express. But do not think that for one second if I could go back in time and never be involved with Rick Reda I wouldn't. I have regretted this decision since day one and DO NOT recommend him to anyone else read more