I was really excited to get my car tinted at St. George Tint Shop. As a 26-year-old who just bought…read moremy first car myself, I did my research and saw all the 5-star reviews, so I trusted them to do a great job and take good care of my vehicle. I paid nearly $1,000 for what I expected to be high quality window tinting.
Right after picking up the car, I noticed small scratches and bubbles. They said they'd fix it, but life got busy with work, and I didn't get back in right away. I tried to schedule an appointment later, called and left a message canceling resdue to work conflicts, but they later claimed I no showed and acted like it never happened.
Then, when friends were driving and I sat in the backseat (which I rarely do), I looked up and saw major problems. They used two different sheets of tint overlapping on the rear windows, with bubbling, peeling, and a huge noticeable gap. There was also dirt trapped underneath the tint in places, and scratches all over.
I reached out politely, explaining I was unhappy and wanted either a full refund or to have it redone properly elsewhere because I no longer trusted them with my car. Initially, they agreed to a full refund or replace "whatever makes me happy" I accepted that offer for a refund. The next day, the owner stepped in and backtracked, saying they couldn't do a full refund because they're a small business. They then offered 50%, which I declined. They kept changing their story, dropping the refund amount, claiming only one window qualified for a full refund, while ignoring the rest of the horrible job on the other windows.
I understand small businesses have challenges, but as someone who works hard and is very careful with large purchases like this, I feel misled. I was promised a refund, then it was yanked away after I relied on their word. The workmanship is honestly the worst tint job I've ever seen: overlapping pieces, peeling edges, bubbles, gaps, scratches, and trapped dirt. It's not even close to professional.
I have since took my car to multiple tint shops to get their opinion and they are blown away by view work that I received at St. George tint shop.
I wouldn't recommend this shop based on my experience. If you're considering them because of the reviews, double check recent ones and maybe ask to see examples in person. Save yourself the headache and money, go somewhere with consistent quality and better customer service.
And yes the tint has warranty under it, but it is not warranty for improper installation and scratches and personally I don't think that I should have have to go back and get my whole car redone after giving them a whole day to do a botched job with it.
