I recently booked a 3-hour driving lesson with Jahanzeb Anjum, who goes by Jay, and my experience was extremely disappointing. I ended the lesson early because of how uncomfortable and unsafe I felt under his instruction.
From the very start, Jay laughed at me multiple times and made belittling comments that immediately knocked my confidence. Within the first few minutes, he told me I "would have failed" and laughed in my face. He also questioned what my previous instructor had taught me in a tone that felt disrespectful rather than constructive.
His behaviour made me feel very uncomfortable and, more importantly, unsafe to drive. I am normally a very confident driver who genuinely enjoys driving, but during this session he made me feel as though I couldn't drive at all. Because of this, I felt I had no choice but to terminate the lesson.
I had booked a full 3 hours and only completed one hour, yet I am still being charged for the additional two hours that I did not receive.
To make matters worse, RED's customer service showed zero sympathy or understanding when I reported what happened. Instead of listening to the serious issue I experienced with the instructor, they were more concerned about repeating their 48-hour policy showing that all they care about is money. There was no acknowledgement of how unprofessional and unsafe the lesson felt, which was incredibly disappointing.
Based on my personal experience with both the instructor and RED's customer service, I cannot recommend this service. I am sharing this review to make other students aware before booking. read more