I rented "30 foot parking" for my RV. When I got onsite found the assigned space was less than 20', not long enough to park my truck without blocking the next slot. Contacted Red Dot, got customer service in another country. They said the spot is 30' take it or leave it that's all we have. Obvious answer, leave it and now waiting for refund. If advertised as 20' parking space, I would not have rented and not wasted anyone's time. False representation. read more

This place is a joke. My father passed away, I was the only surviving relative. No estate required to be filed in Ohio, nobody can contest anything. Red Dot required me to file an estate with the state, costing money, all while continuing to charge for the unit (nobody had access to). 60 days later after the court mailed the paperwork, I faxed it over and immediately they emailed me the information and then put a lock on the access code and charged late fees (less than 4 hours after receiving the paperwork) They refused to pro-rate the month as I'd only had access to it because of their rules and said they didn't have a way to pro-rate. Scammers and swindlers trying to get a buck when your parent or close relative passes away. Yet they are no d their condolences. What a joke. BBB report in progress. read more

I currently am renting a unit since Feb 2020 in another state over 6 hours away. My son was finally able to go get his stuff from the storage unit on a Sunday (11/7/2021) Upon getting there, he noticed a lock was placed on top of our lock. The facility said that it wasn't their lock and nobody could get there until Tuesday (11/9/2021) to remove it. How is this possible? This trip was done on a weekend as not to impact work/school and we now have to wait 2 days. The supervisor doesn't call back and there is no one above the supervisor to speak to. I sent 3 emails to corporate in regard to this and no one calls back either. The only answer I received was the maintenance supervisor has prior obligations. Again, let me repeat we are from out of state and being made to wait 3 days to retrieve our belongings on a unit that has been paid in full since Feb 2020. Do not use this Red Dot storage in WV or in any other state. Not very accommodating to their customers. read more