My son's time at Goddard has come to an end, and I feel it's only right to share my experience…read more
On his very first day, I picked him up and noticed he was limping. The owner, Wendy, was present and even asked what happened. However, the staff had no explanation, and no incident report was provided that day or the following day. That evening, I had to take him to KidMed because he could not put weight on his left leg. (I have attached the KidMed invoice with the date.) When I asked my son what happened, he said he twisted his ankle on the playground.
What prompted me to write this review was my final interaction with the owner, Wendy. Earlier in the day, I had called Mrs. Ray and asked if I could receive my son's medication back and a letter confirming my prorated rate in writing. When I arrived, Mrs. Trina and Mrs. Ray kindly greeted me, returned the medication, and Mrs. Trina even gave my child a hug. However, when I asked about the letter, Wendy stated, "It was sent to your bank." I reminded her that I called two hours prior and specifically requested something in writing, which Mrs. Ray acknowledged at the time. Unfortunately, Wendy's demeanor was dismissive and unnecessary.
I also reminded her that I never received an incident report for my son's injury--something that, by law, should have been given to me immediately without me needing to ask.
Despite the negative experience with Wendy, I do want to express my gratitude to Mrs. Trina, Mrs. Ray, and Ms. Bri. Thank you for always welcoming my child with warmth and care. Please continue doing what you do--you truly made him feel comfortable and valued.
