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Rebmann Coy R DDS

4.8 (5 reviews)
Closed • 8:00 am - 4:00 pm

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Emerald Island Oral Facial Surgery, Inc.: David Russell, DMD

Emerald Island Oral Facial Surgery, Inc.: David Russell, DMD

3.9(22 reviews)
0.7 mi

Amazing customer service by the all of the staff. Dr.Russel was real detailed when explaining and…read moregave me the options on removing my wisdoms. Process was fast and easy.

Stay away from this practice. The front desk treats patients awful and the doctor is not much…read morebetter, all they care about is money. I had to cancel my appointment due to having a fever, runny nose, cough and sore throat. I was told that I either come in to have my tooth removed or I would be charged $200. I obviously didn't want to be charged a $200 fee so I come in for my appointment which started at 1:15 and I assumed that once the dentist saw the condition I was in he would be understanding and let me reschedule. When I arrived at the office the front desk girl asked me if I had a doctors note to excuse me from making this appointment. I've never heard of such a thing.. A doctors note to excuse me from another doctors appointment? I told the front desk girl I did not have a note but I told her I could get one. She told me "that would help". I had an entire telehealth appointment while waiting for my appointment to start which again was supposed to be at 1:15. By the time my telehealth appointment was over it was 2:00. I went back inside and told the front desk girl I had a doctors note for her. She said I can email it to her but that's not going to excuse the $200 fee and she would need to get the doctors approval to waive the fee. After I sent the excuse note to her I asked how much longer the wait would be and she told me that he is in surgery. I waited another 45 minutes before I asked again how much longer until my appointment would start. She said that the doctor is still in surgery and that she spoke to him and I have 3 options. Either I give her $270 to get my tooth removed, give her $200 to reschedule my appointment or I never come back to this practice again. I was not able to speak to the doctor and the front desk girl would not tell me how much longer I would have to wait before I could be seen for the appointment, I was not allowed to cancel, that started at 1:15. It was clear to me that the reason why I hadn't been seen is because she filled my appointment with a different patient assuming I would just pay the $200 fee. I felt like I was not treated like a human. Zero aloha and complete disregard for my health, purely just a business transaction. I hope this review helps others to avoid this place.

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Emerald Island Oral Facial Surgery, Inc.: David Russell, DMD
Emerald Island Oral Facial Surgery, Inc.: David Russell, DMD
Emerald Island Oral Facial Surgery, Inc.: David Russell, DMD - Dr. David Russell

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Dr. David Russell

Rebmann Coy R DDS - oralsurgeons - Updated May 2026

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