I wanted to bring the following to your attention as feedback since I'm guessing you or management…read moreis perhaps unaware of the cleaning tactics I noticed:
Counter tops in kitchen had not been cleaned; had to go back and wipe them down myself
Water on the floor in the pantry, which I didn't notice until a few hours later when I stepped in it
Cleaners wore shoes the entire time, making messes on the floor and having to spend time re-cleaning it - this made me cringe so much that I just thanked them and asked them to leave instead of checking if everything I had wanted cleaned was good to go. For context, it was rainy and muddy outside. Cleaners wore the same shoes into my apartment, walking around everywhere. Then after they mopped, they walked over the cleaned floors with their muddy shoes. I politely asked them to re-do the floor on their way out.
Cleaner "sweeped" my rugs using a dirty broom instead of using the vaccuum - this is really odd because it just added more dirt onto the rugs than there already was
Additionally, cleaner didn't bother moving my rug to sweep or "mop" under it - I had to do that afterward
Cleaners asked me to clear out my fridge myself so they could clean inside - Is this normal? It hasn't been the case in my experience with previous cleaning services
There is still hair and dirt on the floor - I re-sweeped my apartment to get all the extra dirt
When "mopping" floors - the technique used was spraying Clorox (like literally from a spray bottle) onto the ground, then going over the area with a towel on a device that resembled a Swiffer. I've never seen this before. The chemicals were everywhere in the air, and the floors are now slightly sticky - it wasn't like this before. For context, I have wood floors. This is a poor method to clean these type of floors in my opinion.
None of my stuff was placed back where it was moved. I spent about 10-15 searching for a box, and additionally a couple of minutes searching for where my dishes had been put away in the kitchen.
I went through the apartment and found used paper-towels used to clean various surfaces. I also found bottles that I had indicated were trash still remaining on the counter. I have half a trash bag full of the remaining trash left behind
Cleaners left trash bags outside the apartment door, and one of the bags leaked some liquid onto the hallway floor outside, which I also had to clean
I had originally booked a 3.3 hour session with one cleaner for around 150 euro. However, two cleaners showed up, charging me for two individuals for two hours, which was 180 euro.
The male cleaner had little clue how to clean. He did the dishes well enough, but that's it.
I asked specifically for bathroom and kitchen to be thoroughly cleaned, with the floors sweeped or mopped if possible. It's very frustrating that for 2-3 rooms (only HALF the apartment because I told them I did not need the other 3 rooms or hallway cleaned), they took two entire hours. This means it took one cleaner one hour to clean just one bathroom (which was already relatively clean) and "mop" the floor of the living area and it took the other cleaner one hour to clean just the kitchen alone. This is a bit ridiculous to me - I clean faster than this myself.
For positives-
Cleaners got the mold taken care of so I was very happy about that
Most of areas that the female cleaner cleaned were good enough - she was fairly thorough where she cleaned and I appreciated it
They arrive 15 minutes early
I'm not requesting a refund because my primary concern was the mold in my fridge and my shower getting cleaned, which were both completed properly, although 179 euro for this is a lot. It's also clear that these are not actual cleaners who know which products or devices to use for basic cleaning. They additionally didn't clean or pick up after themselves - as in, they left messes that weren't previously there and were very lazy in their methods. I have hired another cleaning service to do a proper job and fix the sticky floors and vaccuum. However, I did want to bring this to your attention in case you're interested in what areas your cleaners may improve in, or perhaps so your company may be able to provide standardized training for your employees.
