Ideal Roofing made an appointment with me for 10:30 AM on 2/20/2026. They called yesterday and I…read moreconfirmed that I would be here. Over two hours later nobody has shown up or contacted me. This was for a small roofing job, and I get that it might not be large enough for some companies, but to just leave a potential customer waiting is unprofessional.

This company if very unusual because they believe that if you take good care of your customers it…read morewill grow your business. I called Ideal Roofing and my questions were answered immediately. Then one of their guys came out to the house very quickly. They fixed the roofing problem in a matter of minutes. They were polite, professional and very skilled. Their prices were very reasonable. I was very surprised. There isn't a better roofing company than Ideal.

This is the last thing I want to do, write a poor review based on the lack of follow up on the part…read moreof the Receptionist, as I tried to reach the owner Willie to give him a job after a good bid for a small shed project. If you're an older person that knows what real customer service is and how the customer used to be a priority, we all know its not like that now. People get offended if you question poor service. So this my experience today. After calling 4 times and leaving a text with no reply by the receptionist, she finally answered the ph. while my wife and I were having lunch in a restaurant. I pointed out to her I had tried for 2 days to speak with willie but my calls weren't returned. I was ready to do business. I was direct, but not rude, here i am the customer chasing a company to give them my money, I felt she needed to know I wasn't pleased about this. She instantly got defensive and tried to give me excuses and then said" You're being mean to me". At this point I hung up. I don't have time nor patience for this childish non sense. her perception is her reality, but being offended when asked to do your job is where you lose me. She texted me asking why I hung up on her? I texted her back a straight answer pointing out what I had said on the phone and that her gaslighting me and trying to play the victim was not a game I was going to play. So she called her boss and within 3 minutes she texted me back that I " was a real A-hole and good luck finding another roofer". After playing the victim her boss gave her the go ahead and tell me to find another roofer, so now she was embolden to call me an "A-hole". She texted this to me! can you believe it. I got a laugh out of this. What's funny is, I liked willie and wanted to pay him to do a job, and we stood in my drive way and had this conversation about how poor customer service is today and how people get offended when you ask them to just do their job. I'm sorry this happened, there was no need for it, but I'm the customer, you are the business owner, you want my money I want your service. I'm 65 yrs old and know what good customer service is. I've been called a lot worse, but not by a company employee I wanted to do business with. BTW, I found 3 other roofers and each one is going to cost me more, but I don't care, at least none of them have called me an "A-Hole" for me asking for good customer service. Willie, you need to stand up for your employees, but there's always two sides to the story. She thinks I was being "mean". You met me. Was I mean? Was I rude? No, I was straight to the point and direct and nice to you. If you think I'm the only person that has had problems with your receptionist, think again. I'd answer my own business calls from now on or pretty soon you won't have much business. And you were referred to me. Again, I regret this happened today. All I wanted to do is get my shed re-roofed without any drama. I guess it's my karma. Feel free to reach out to me if you like, I'm not angry, why should I be? V/R Gregg K. La Center Wa.

We have used All Top roofing for all of our roof maintenance needs at our Kelso office for many…read moreyears-they are very responsive with great communication skills and the type of knowledge that only comes with a lifetime of roofing experience. All Top has always been very reasonably priced and the best quality for your dollar with old school customer service.

Very happy with their service I had two leaks on a very rainy day and they came right away to fix…read morethem. Good service and friendly service would recommend and use them again.

After purchasing a 99 year old fixer upper in Seaside, we knew at closing that one of the first…read more(and most expensive) projects was to replace the old, (and ugly) roof on the old beach house and also have a new membrane installed on the flat roof garage. As I am getting rather long in the tooth, roofing a house with this steep roof pitch and consideration of my lengthy healing time if I took a wrong slip and slide over the edge, made my decision to hire a professional easy. After putting a call out for bids amongst local companies, I awarded the job to Weatherguard. The bid was realistic and covered the what ifs and the unknowns. I requested a starting date and they did the best they could to work within my schedule as I wanted to be on site during the job. The job was pulled off and completed to perfection without too many glitches. (stopping rain was not under Paul's control) The stripping & roofing crews were friendly and professional. Everyone stayed busy and gave a full day. I highly recommend Weatherguard, Manager Dave Castle, Paul and his crew to anyone considering a new roof. From my experience It will be done right at a fair price! The frosting on the cake is they accept credit cards for easy payment at job completion. There were no requests for up front payment like others demanded.

Mike was quick and efficient I have used him 3 times on different houses! I only had one problem on…read morea rental which he sent one of his crew back and fixed it immediately. Roof and work is beautiful.

Left nails in driveway, roofing nails are like tacs so when you run over them, they are going in…read moreyour tire. The workers had some of the worst attitudes imaginable, one even asked "if I had a problem, not knowing I was the customer." I would pay the extra couple hundred and go with a true roofer with quality employees. You get what you pay for, don't pay to do your roof twice.

Responded quickly, Came out and gave a reasonable bid, Completed the Job in a timely manner, highly…read morerecommended!

From the owner: This is Chelsea & Jacob. We opened our business in March 2021. We have 6 years experience Roofing…read more Our dream has always been to open our own business and we working at it for about 3 years and it finally came true. We are a small family owned business and hope to someday grow and expand. CJAFFJA797JL

Fantastic communication, they showed up when they said they would and went above and beyond on the…read morejob. Great hard working company. For any future roof needs on our multiple building they will be our go to. Trustworthy and Quality work.

From the owner: Locally owned and operated. Small business and very personal. It is unlikely that You will ever…read morehave to call us back on our work because we are on all of our roofs. You will not be dealing with a salesman, but the owner/operators, directly. We are licensed, bonded, and insured.

We hired Dustin for doing work over the course of about 2 years and then in the last 6 months he's…read morebeen unresponsive and has not shown up to do the work that we've already paid him for. I just hired an attorney to sue him for the $16k worth of work that he still owes us. Whatever you do, don't give this guy money up front. You'll never see him again.

, I would advise homeowners to consider alternative options for their roofing needs, especially if…read morethey are working with a new construction home and their builder has assigned this particular company as the roofing vendor. Based on my experience and observations, there have been numerous instances where homeowners have expressed dissatisfaction with the services provided by this company. Communication issues, such as unanswered phone calls and emails, including from the owners themselves, have been a recurring problem. Additionally, there have been cases where the company has claimed to have conducted inspections or completed work, but upon further inquiry, it was discovered that these claims were false. Furthermore, requests for documentation or paperwork related to the work supposedly completed have often gone unanswered. This raises concerns about the company's transparency and accountability. It is important for homeowners, especially those who are out of state, to be aware of these issues and consider seeking alternative roofing companies to ensure a reliable and satisfactory roofing experience.

Patience is a virtue ! Our roof had a leak a few months ago and John came right over and put a temp…read morepatch to hold it over same day i called...Once John managed to work our roof into his super busy schedule and being short handed ( cause no one wants to work ) his awesome guys, especially Trevor worked like a horse! His music rocks! Boom, our home has a new hat on! I highly recommend All Weather. All around great guys ! My advice to anyone is today's environment is "lighten up" leave self entitlement aside, learn patience and BE KIND! Cause being a whiney complaining person will get you nowhere, fast ! Lol ! From our family to yours, THANK YOU JOHN, AND YOUR ALL WEATHER CREW

Terribly rude on the phone. He said very impatiently and…read morewith a bad attitude that he doesn't have time to repair support beams now or ever and I'm not likely to find any contractor who does. I found this to be very unprofessional and I can hear his distaste for his job and the lack of passion for his work in his voice.

Excellent job!!!!!! I was amazed at the quality of work! I can't thank you guys enough, you'll…read moreget my business in the future! My wife said it was a 2 person crew on this heavy duty cleaning and treatment, they were experts!!!!!!! Thanks a million guys!!!!!!:):):)

Exceptionally professional, friendly and knowledgeable staff! Garrett and Charlie came to our house…read moreto bid a job for us. These two gentlemen were respectful, courteous, friendly and professional. We would recommend this company.