Ms. Rosie has helped me every step of the way--from buying my first home, to selling it years…read morelater, and now finding the perfect place for my growing family. She's knowledgeable, reliable, and truly cares about her clients. I couldn't imagine going through the process with anyone else!

It was a pleasure working with Rosie for the purchase of my home this summer. It is the third home…read moreI have purchased since 2006, with Rosie as my agent. She was also my agent in 2022 when I sold my home in the poconos. She makes the whole process appear seamless. Rosie is amazing. I call her the real estate "whisperer". She is knowledgeable, friendly, professional and very detail oriented. She is a gem. I will continue to recommend her to family and friends.

My realtor Grace Moro was amazing. We have bought several homes in the Poconos area and our go-to…read moreagent recently moved so we had to find a new realtor. We couldn't be happier to have met Grace. She was super helpful, reliable and patient. She made the process easy and I always felt she had our best interest when helping us find our home. I'm sure we will be back on the market for another property and would absolutely look for her when that time comes. 5 Stars all the way, thank you again Grace!

The represented a client of mine and almost blew the deal for him. They're not too professional and…read moreluckily I was a patient individual and work things out with the seller himself but I would not advise using this beast in anyway shape or form

I am a frequent customer to an inspiring and talented barber whom recently took control of the shop…read moreon crystal street that he has been residing in for years. Unfortunately, the business lacks one thing that is required during warmer months, A WORKING CENTRAL AIR COOLING UNIT. I am not a business owner but I think that falls on the responsibility of the property management company or property owner. How can you say you are a community involved business Baxter when you can not even fix an ac unit for over 4 months. I will still sweat it out with my barber because he does amazing work and has amazing customer service skills unlike your office personnel or yourself.

When I signed my first lease a year ago there were several problems with electrical wiring in the…read moreapt that was rented. However, I am a very patient person and gave them time to fix issues that occurred like sparks that would fly if we dared to plug in a cable box in the wall of certain rooms. This problem was fixed within the first 2 months of the lease. There was another problem where the house was not wired properly to meters on the home. With this issue the Utlity Providers could not charge us for utilities until the issue was corrected. Even with several other small issues I reluctantly resigned the lease in July of this year. We were promised that there would be a 24 hr maintenance team in the event of emergencies. When a skunk crawled into our basement through a large space in the house's foundation we found the "24 hr crew" to be non existent. Fast forward to present day there have still been issues where the breakers will trip in the home once every few weeks. The landlord was made aware of it. Once again because of extreme patience to us it wasn't a big issue. Then one afternoon the breakers trip again and the woman of the house is home alone. She heads down the wooden steps to reset the breakers and goes through the staircase on the third step from the top. She is only 4ft11 and weighs 160lbs. There is no reason that she should have went through the staircase. Once she was able to get to her feet she then had to climb out. Frantic and in pain she called me immediately to tell me what happened. When I spoke to Lisa at this office she didn't even seem to care and was more concerned with the reason that someone went into the basement. I told her that I felt it was best that we start to look for other living arrangements. At this point she chose to remind me that I am still responsible for rent payments through the duration of the lease. Lisa also states that she was told by property owner that the steps were "fairly" new. Not sure if I can legally get out of the lease, but hoping for the best. If you are looking to move to the Pocono area I would not recommend Michael Baxter & Associates. On a side note the appearance of the apartment was extremely amazing.