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    Real Soft

    3.5 (2 reviews)
    Closed 9:00 am - 6:00 pm

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    10 years ago

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    15 years ago

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    Princeton Computer Repair Service - Just a street with no address

    Princeton Computer Repair Service

    (20 reviews)

    I was able to get my laptop's network adapter working again before Bruce called up. But further…read morehelped me diagnose another possible cause of the issue which could be my very outdated 2004 version of Windows 10 which I wasn't even aware and got me to install 20H2 free. He also gave me another tip if my adapter will mess up again. Bruce was very helpful and responsive that I don't mind working with them with potential computer issues in the future.

    The main technician, Ted, was incredibly rude -- he spoke over me, ignored that I have a stutter,…read moreand even yelled at me to hang up because he "might lose two other calls." That's completely unacceptable behavior toward a paying customer. They never mentioned repairs would take 2-3 days. I was clearly told it would be done overnight or the next day, which I have in writing. Once they had my laptop, the story suddenly changed. The communication was chaotic and inconsistent. They also pressured me for my password even after I explained that my computer contains sensitive client banking data, then backtracked and said they didn't need it. For that, they charged almost $300 for a basic cleaning and repaste. Their Google page doesn't even list a proper address, which is concerning for a repair shop. Unprofessional, disorganized, overpriced, disrespectful, and completely lacking in understanding for people with disabilities. I would never recommend this place to anyone. I'd rather trash the laptop than hand it back to Ted -- that says everything about how much I trust his shop.

    Real Soft - itservices - Updated May 2026

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