Dr. Malone and his staff have been trusted with our dogs for years. It doesn't matter which vet you…read moresee or which vet tech cares for our dogs as they get the best care. Kind and knowledgeable.

We've been bringing our dogs here for about a year now. We've been able to get an appointment…read moreeither same or next day each time. Front desk has been helpful and friendly. Vet has come out and spoke with us and answered all questions that we had. Price is reasonable for the area.

I'm new in the area and asked on FB for recommendations. This clinic was recommended…read more Dr Galbraith loves animals and it shows. Yes, there is a wait (can be 2 hours or more) and if expense is no object you may not want to wait. My dog is a part of my family and my #1 question is does my vet love animals. It is obvious that all the staff at the office love the pets they see. My dog is 14 and was facing serious issues. I am retired so the wait is worth it for me.

I had a scheduled appointment at 8:45am and was not seen until 3:00 pm. I started asking people in…read morethe lobby how long they been there and a few of them said they were just a walk in and they were being seen before I was. Yes! I was told this is a very cheap vet and that's why I went but no body warned me about the long ridiculous wait! And as I was checking out the girl said "thank you for your patience" and I stated "I don't know what took so long" and she came back with a smart comment and said "we can't just push a button and make your pet pee" and I said "you never told me that's what you was waiting for and I would've appreciated it you told me that so therefore I wouldn't have been so impatient". This place is absolutely not worth it! Place was very unorganized! The forms that pet parents filled out were left on the counters falling all over the place.. I WOULD NOT RECOMMEND!!

Dr. Brandie Grace and every single one of her wonderful staff have created the most loving and…read morecaring universe for animals and their owners. Giles County Animal Hospital has become a home away from home for my many dogs, cats... and for me. From regular maintenance and upkeep of shots, to teeth cleaning and removal, to treating diabetes, Cushing's' disease, hematoma, and so, so much more, to the heartbreaking time of giving my adored furry friends my last hug and goodbye, Dr. Grace and every one there have done it all with true professionalism but also with much tenderness and compassion. I am very grateful and comforted by Dr. Grace's decision to purchase GCAH.

Really great office for small animals. Staff is very comforting to your pet as well as yourself…read more Very thorough

We drove almost an hour to see Dr. Galbraith. Despite the staff losing our previously set…read moreappointment information and having to wait almost 5 hours (seriously, not an exaggeration) we were still pleased with the care provided by Dr. Galbraith. His care was exceptional as was his bedside manner. He was straightforward and polite. The prices are phenomenal. Please see my photo for a comparison of this veterinary clinic and our previous one. Price difference of $114. We were also able to schedule a dental appointment for around $100 (or less) while our old vet quoted us around $500 for the same procedures.

Our elderly doggo needed serious mouth/teeth help and they got us in with little wait, took great…read morecare of her and didn't kill what little budget we had. We were afraid we were going to have to put her down instead of having the ability to get her help. We are looking forward to many more years with our girl and it is all thanks to these fantastic people.

Very caring and knowledgeable vet. One of the best!read more

Any pet parent knows how stressful the vet can be for both yourself and your fur baby. After the…read moreday me and my cat Luna had, I knew I wanted to take a minute to appreciate Shoal Creek Animal Hospital for their continued amazing work & care! They are absolutely my #1 recommendation for anyone with the opportunity to take their animals there. They truly love your pets like their own We recently moved to Florence, AL from TN so we hesitantly decided to try a vet close to our new home. SCAH is about a 2 hour round trip from where we live now & Luna doesn't do well in the car/carrier which is the only reason we considered finding a closer vet. After today though, I can say I will gladly continue to make the drive to receive the quality care we do from Dr. Pitts and his team! Luna needed to be updated on her vaccinations, have her nails trimmed, have some tests done & be microchipped. The new vet that we tried took her back and within a few minutes returned & said that they couldn't provide her any care without sedating her for all of it. I was very uncomfortable with having her sedated especially given it was our first time with this vet and she never had any prior behavioral issues getting treatment that called for it. To my knowledge, the actual veterinarian never saw her - The technician informed me that they would let the veterinarian know that the next time Luna came in she would need to be sedated for all services. Luckily that time will never come. After receiving Luna back, I called SCAH and they were able to fit me into their schedule. I explained the situation to their staff and they were very understanding. I gave the other vet the benefit of the doubt and let SCAH know that Luna may just be having a bad day and if they weren't able to provide care to her safely then I would gladly try again another day. My sister managed an emergency animal hospital in Florida so I have nothing but the upmost respect and concern for the safety of the staff. Amazingly after being told that my cat's behavior was too awful to receive care without sedation by the first vet, Dr. Pitts was able to complete each of the services I had taken Luna there to receive within 20 minutes - Including the microchip and nail trimming which sometimes do call for sedation. I am beyond grateful for the care that Shoal Creek Animal Hospital provided my Luna & I look forward to many visits with them in the future!

Took our sweet Sadie (15yrs old) to see the vet a few weeks ago. Unfortunately, we had to tell her…read moregoodbye. Dr. Pitts was so kind and reassured us we were doing the right thing. It's never easy to give up a pet, but it definitely makes it easier when your veterinarian has compassion for you. I totally recommend Shoal Creek Animal Hospital.

I have never been more irritated with any business in all my life. They have a habit of half assing…read moretheir job. Dr. Malone's staff is the rudest people I have ever met! My dog was extremely sick and I took him this morning to get seen and they told me it would be a while. I told them I would have to drop my dog off with my dad and he would bring him back because I had to go to work. The receptionist with the bad attitude told me that was fine and to make sure my dad checked him when he got back. When my dad brought my dog back, she lied and said she told me to bring him back later in the week, they were booked and unable to see him. That is officially the last time I will EVER bring my pets there.

Great with large and small animals. Explains things well.read more

I brought my cat to Center Star because he had started urinating outside his litter box. The staff…read morerecommended neutering him, so we scheduled the procedure. My cat has FIV, so I asked several questions beforehand because I was concerned about infection risk. I was reassured that neutering a male cat is a very simple procedure. When my husband picked him up later that afternoon, there was blood in the bottom of the carrier. At first he thought it was part of the carrier design, but when he got home and took our cat out, there was blood everywhere and the bleeding would not stop. I immediately called Center Star and was told they were closing and that we needed to take him to the emergency vet. Because the emergency clinic did not open until 6:00 PM and it was only 5:00 PM, I called Helton Plaza Veterinary Clinic for advice. Even though they were closing, the staff member there stayed on the phone with me and helped guide us until we could get to the emergency vet. At the emergency clinic, we were told the bleeding occurred because the surgical site had not been properly tied off. They were able to get the bleeding under control. The next day we returned to Center Star to have my cat checked and to discuss reimbursement for the emergency visit. During that visit, the veterinarian we saw also stated the issue was due to it not being properly tied off. The manager told me this situation "never happens" and said he needed to speak with the veterinarian who performed the surgery before making a decision. From that point forward, communication became extremely frustrating. I was told I would receive a call the next day but did not. I had to call multiple times myself to try to get an answer. I was eventually told they would not reimburse the emergency visit. What has been most disappointing is the lack of communication and accountability. No one from Center Star called to check on my cat after the emergency visit. I had to initiate every follow-up conversation myself. I was also told the veterinarian would speak with me, but when I called back later that afternoon I was informed she had already left for the day. I understand that complications can happen in medicine, and I was initially very understanding about the situation. However, the way this was handled afterward -- the lack of follow-up, the lack of communication, and the refusal to take responsibility for the emergency care that resulted -- has been very disappointing. Pet owners deserve transparency, communication, and accountability when something goes wrong. Because of how this situation was handled, I am also considering filing a formal complaint with the Alabama State Board of Veterinary Medical Examiners so the incident can be reviewed.

We have been going to this vet for several years with all of our fur babies. Now, after being sold,…read morewe will not be back! We took our dog there due to severe allergies. After waiting about 3 hours to be seen, they gave us meds. When the medicines did not work, we went back 2 weeks later. The doctor drew blood to be sent off to testing. It is now a month later with no response on the tests and no relief. We ended up having to go to another vet because our dog was suffering so much. After both (new vet and us) trying to call the past two weeks, we FINALLY got an answer. The employee said they would call us back with results. When we asked for all records to be emailed to us, she got rude and hung up on us. The records emailed were for our other dog, not the one with all the testing. It is pitiful that they are making these animals suffer. I personally think they only care about the money.

The staff is the best. Scheduling is perfect. Dr is very knowledgeable and experienced. He will…read morespend time with you and define the diagnosis or treatment plan Thank you East Side Animal Hospital

I took my cat in to get neutered. Within 2 weeks he was dead. A few days after castration, he was…read moreobviously in pain, wouldn't eat or drink. His bum area was seeping, but I was not sure what it was as the smell was rather horrific. He would not or could not pee or poop in his litter box for 12+ hours before I could get him into see another doctor. I had no peace in taking him back to Eastside. I ended up taking him to a different vet. The other vet thought it was Bob Cat Fever initially. I was sent home with antibiotics, pain meds, and liquid food. I followed their directions explicitly. During this time, I noticed an open wound and it was leaking out junk and smelled horrible. I spent several days tending to him and over the course of those days this hole expanded quickly. I brought him back in to this second team of doctors where they determined that it was not Bob Cat Fever. The wound would have required extensive surgery and result in immobility for many weeks. There was no guarantee of any quality of life. The underlying cause was unknown but this doctor could not rule out recent surgery (since it was so close to the incision). Also, Derryberry claimed to have given my cat a comprehensive exam and charged me for doing so. Yet the 2nd veterinarian found a heart murmur. This would have been something Derryberry should have noticed, therefore I don't believe she examined my little guy as she said she did. I have no confidence of her work and would never recommend her to anyone. Since then, 2 people have asked me who I recommend for a vet. I told them anyone but Eastside Animal Hospital.

I took my two labs there, and my sweet little puppy. They are caring, thorough, and do an excellent…read morejob on preventative care. I would definitely recommend.

Goose Creek is always willing to make room when urgent situations arise, and for routine visits,…read moretheir prices are fantastic. They started asking people to wait in the car during COVID and kept the practice going, which really cuts out a lot of the choas inside, which is good since the lobby is fairly small.