Negative if I can give, One of the worst for rentals, worst experience ever. We were renting through them and were about to vacate to move in our property as rent bumped up by 50% one fine day, we had one and half month to vacate and two days before inspection day unfortunately had a family member sick with COVID symptoms and we requested them if we can reschedule and they said no and inspite of RTA saying NO to them for entry, the property manager from Remax continued with open home, they made a unlawful entry in our property, saying do what ever I could do but they will go ahead with inspection, risking potential tentants of getting COVID, as it was work involved for them to call and reschedule with potential tenants.
I would suggest everyone to keep away from these bunch of greedy and lazyy agents. We now own two properties and will never get these people near my property. We have contacted current affairs and lawyers to deal with these...I suggest landlords to give property through other agents so its a pleasant dealing for all and keep away from such unprofessional agents.
So, to the Remax guy, who very conveniently LIED to the review below, that I did not notify of COVID, please do your checks, attached is a snapshot of an email sent to you guys stating someone is unwell with symptoms and on the same email I attached an extract from RTA website, also HIGHLIGHTED IN YELLOW, when I sent the email, to be clear that it states no entry allowed if someone has COVID symptoms to inform you it's unlawful as was also advised by RTA, this was provided after repeated phone calls to cancel due to someone with COVID symptoms, the property manager didn't even attend to the call, she just told the receptionist to say "do whatever I want and whoever is sick, they can't reschedule as around 20 group of people are eager to come in to inspect the open home".
You should have recorded phone calls as well to listen to. I know it is cutthroat and profit driven market, but shouldn't you be little ashamed instead of lying? Also, it is not just the safety of you staff but the potential tenants who didn't even know that someone might have the symptoms, no mention of them in the below review clarification clearly shows what kind of customer service could be expected from you. read more