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    Re Max Mid-Michigan

    3.3 (3 reviews)
    Open • 9:00 am - 5:00 pm

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    NCDG - Realty & Property Management - Sticky mouse trap with dead bugs on it in the cabinet

    NCDG - Realty & Property Management

    (13 reviews)

    I'm a property owner and enjoy their responsiveness, personal touch and general helpfulness in the…read moreprocess of gaining new renters. It has truly been a pleasure to work with their team. They were also very successful in understanding the markets and finding suitable renters.

    Hey renters! If you want to live somewhere where whenever anything goes wrong, you can contact your…read moreProperty Management company and they will make it the responsibility of the property owner - even if you caused the damage and/or it states in the lease that it should be your responsibility - then rent through NCDG Property Management! If you want to live somewhere for a full year and NEVER clean the place, leave dog hair and dog food all around - even though it states in your lease that there are to be no pets, leave food in the fridge, leave crap all over the floor, spill nail polish on the carpet, and move out without having to be responsible for any of it - then rent through NCDG Property Management! This is what happened to us as property owners, using NCDG Property Management. We were contacted constantly with maintenance issues, some of which were valid, but many of which were not. Some were due to damage caused by the tenant, which she was never held responsible for. Several were issues which the lease, drawn up by NCDG, stated were the responsibility of the tenant. We had to repeatedly tell them what was stated in their own lease. Oftentimes, we would have a conversation with one member of the maintenance department, and come to some resolution, only to be contacted by another member of the department about the same issue, after it had already been resolved. Communication was absolutely pathetic. Two weeks after the tenant moved out, we had not yet received the disbursement of the last month's rent they had paid. We inquired with several of NCDG's team members about this, as well as how the security deposit would be utilized, but we got different stories from each person, none of which actually answered our questions. We ultimately were passed to a gentleman who, according to their website, is the CFO. After a week of no response and multiple requests for an answer, he finally responded, and tried to say that the last month's rent paid by the tenant was actually their security deposit which had been applied to our account. I HAD TO EXPLAIN TO HIM (the CFO????) THAT IS WAS INACCURATE. He then retracted his statement and acknowledged that I was correct. An attempt to outwardly steal our money? I guess we'll never know. After the tenant had moved out, leaving the condo in utter disrepair, NCDG sent their "Vendor" to inspect the unit and take photos. The maintenance department at NCDG then compared the move-in photos to the move-out photos and determined that the tenant had caused over $2800 in damages. We agreed to pay for $1495 of repairs to bring the unit to move-in condition, but only after being assured that we would at least be reimbursed the security deposit amount of $1450. We noticed several odd credits and debits on our online account ledger, and inquired multiple times with no response as to what they meant. The final balance somehow ended up at less that $800 to be disbursed to us. When we finally reached someone by phone, we were told that the tenant had disputed the damage charges, and that NCDG, WITHOUT ANY CONVERSATION OR QUESTION, reduced the amount they owed from over $2800 to less than $800. The $2800 number was THEIR determination, based on photos that THEY themselves had taken. We had absolutely no knowledge of this taking place until we hunted them down for an explanation. When we expressed our concern with all of this, we were told that the matter was final and our account was closed. We could not be more dissatisfied with the job that NCDG did representing us as property owners. It is mind-boggling to us that they continue to stay in business. In case all the other atrocious reviews aren't enough for you to run as far as you can from them, perhaps this review will help you make up your mind.

    Re Max Mid-Michigan - realestatesvcs - Updated October 2026

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