Great store great service 100% fantastic people and great work!!!!!!!!!! Will definitely be backread more

I went to Best Buy initially (I don't know why, maybe I was feeling particularly stupid and…read morethick-headed at the time) and was told that to repair a broken LCD on a 400 dollar laptop would cost...300 dollars. Also, they would have to mail it in to the repair center. I asked why it was so expensive, and the guy said "well, LCDs are really expensive, so the part alone is 200 dollars". I was thinking, ok, who the fuck falls for this crap from a pasty dickwad like this guy? Who would ever think an LCD screen was more than 80 bucks on amazon or ebay? This is why Best Buy is going out of business. The employees that work there are shit. The products are generally shit (unless you firmly deny geek squad protection, warranty protection, repair plans, 5 year soul sucking plans, etc), and honestly they operate on the assumption that Americans are stupid. Yo, Best Buy, we have wikipedia and google, man. Stop being so 1999. Anyway, I called up Charm City Networks, and they said "yeah the part is like 60-80 bucks, but you can buy it online and bring it in and we just charge for labor". They charged 100 bucks for labor(fair enough) and so I went in to see if it was just the LCD that had a problem. They checked the computer, fixed it within a day, and I picked it up the next day after lunch. It was as easy and painless as possible, and affordable as hell. The guys that work there are very nice and helpful, and generally will go out of their way to make sure you have a great customer experience. Everything in that last paragraph is the exact opposite of Best Buy...which is why I recommend these guys for any computer/laptop hardware repair work.

My daughter's (a Johns Hopkins student) laptop charging plug broke off in the charging port the…read moreother day. She and I checked with some other local repair places, and got [phone] estimates of $99 and up, and $80 and up..."depending". She also tried the campus techies, and was told "We aren't licensed to work on Lenovo" (I was not aware a special license is needed to pull a broken plug out of a Lenovo laptop! I wonder who monitors that?! ) Today she took it to DNS Technology Group, a few blocks from campus. Fixed it in a few minutes, 25 bucks! And super-nice people, according to my daughter. So props and a 5 star rec for these guys (but be aware they have somewhat limited hours)

John Savage figured out what was wrong with my laptop and quickly got it fixed! I highly recommend.read more

My relationship with Alpha Graphics Inc started when I was looking for a custom printer in the area…read moreand decided to visit several locations. Each place I visited was kind, but AGI immediately went above and beyond. They didn't hesitate to engage in conversation with me, talking to me about what I was looking for, patiently explaining processes when I was truthful about feeling like a fish out of water (I felt like I had absolutely no clue what I was doing), and answered every question I had before I ever put in my first order. Once I received my prints it was the icing on the cake. Not only is the quality of the prints wonderful, but as an artist I was able to look at my images for the first time and see the total quality of my work. I am confident in providing my products to my clients and look forward to using Alpha Graphics for all of my printing needs in the future.

We love a local print shop, and they are located right around Union Mill area in Hamden. The…read moreparking can be really tricky. They do have spots out front but the first time I went I parked under the hill and it wasn't bad because it's all free parking. You just have to walk up the hill. It is right past the train track so make sure you are aware because the light rail passes through. I think the prices are really reasonable in this day and age when we still have to print things for marketing purposes and it's always nice as a local business versus a FedEx or Kinko and the service here is superior. They let you see a proof and they are really communicative.