I want to take a moment to express my extreme dissatisfaction with RBC. I wanted to open an unlimited account with them for their iPad promotion which ended on October the 1st. I was not aware of the end date of the promotion at the time that I called to make an appointment to speak with an advisor about opening the aforementioned account. I normally don't open accounts or give personal information over the phone and prefer to do these things in person, which I mentioned to the agent I spoke to on the phone. The day I happened to call was the 1st of October. I asked to make an appointment the next day, but there were no appointments at the branch I wanted, so I booked on Tuesday, the 2nd of October at another branch. Through no fault of the branch, the power went out while I was waiting for my meeting on the Tuesday and had to subsequently reschedule on the 4th of October. It was only on the 4th, in the meeting, that I found out the promotion had ended on the 1st. I requested to escalate the situation to make an exception. 24 hours later I was called by the branch manager and told he could not do anything but offered a complaints number which I called when I had the time. The first person I spoke to was abrupt and combative and I had to forcefully request a review of the situation. I was told I would be contacted between 48 and 72 business hours later. I was only contacted a full week later by a person named Brenda. After reviewing the initial recorded phone call I was given the flimsy excuse that the promotion could not be honored simply because I did not mention to the person on the phone that I wanted the iPad promotion. I was subsequently told that *if* the promotion comes back in the spring I could take advantage of it then. There was no apology or understanding on the part of either of the people I spoke to on this "complaints" number. Given the treatment and reticence to make a happy new client I have zero desire to EVER do business with RBC. This after having a constructive discussion with an agent at the branch I had my meeting wherein we had discussed the potential of investment accounts, savings and other things. Consider this a fair warning to anyone who potentially wants to open an account with RBC. Lastly, I want to say that my interactions with personnel at this particular branch were exemplary and my dissatisfaction lies with RBC bank as a corporation. read more