Front desk folks need to be more personable. I know people can be a pain, but they might be feeling…read morepoorly.( I'd give them a 2.5) I was called in by my doctors nurse she is a delight, and updated me on her baby, and how she is, as she took my vitals. (She's a 5) Dr Palmer a breath of fresh air, great bedside manner knowledgeable, concerned. I highly recommend this office. They getter done!( 5+)

I have read reviews about this place that made me very hesitant of coming here and get an…read moreappointment, but my insurance is not really good and sometimes I get stuck with the places that take it. So I was having doubts about the place and being cautious, and what a great surprise I got as soon as I arrived to my appointment, everybody is so nice and cordial, I got to see my doctor very fast and let me tell you that he is the best. Dr. Palmer is a true Doctor, very knowledgeable, very patient and most of all very caring for his patients. He is definitely one of the best doctors I have ever seen in my life. So as long as I live here in Sevierville, I'm gonna try to keep him as my doctor. Try them first before you listen to all the bad comments, I gave them a chance and I don't regret it at all, I'm actually glad that I did it.

I would leave a zero review if possible. I will not go into detail because of HIPPA however this…read moredoctors office is a joke. All I will say is I complained about my experiences and was discharged/dismissed by the practice. The women at the front desk are the rudest receptionists I've ever encountered at a physician's office before and the NP Tammy. I wasn't surprised at all to see the reviews at 3 stars and the other similar one star bad reviews. You would think the patients would receive better care. I do not recommend this office at all for any reason. Update: the office manager Jenny Rad, was spoken to in order to get meds refilled and was told there was a complaint filed against them stated the office would definitely not be helping now since the complaint was filed and that she was terminating the phone call. I suggest to anyone who has a complaint or received less than par health care from this facility to call and complain to their insurance company and the medical board. These doctors sign a hypocratic oath to help their patients. However this facility does the exact opposite. I have filed a grievance and if anyone needs information on how to do that please feel free to message me. My insurance company was very upset with the way I was treated. As well as my other doctors. Your insurance company can help you find another PCP that actually does care and want the best for their patients. Also, it seems they take pride in dismissing patients.

Had doctor and visit in billion dollar hospital in Sevierville had terrible service and nearly lost…read moremy son to their bad care; and went to someone who saved him. After going to Rock Top they had discovered serious problem that my previous doctor did not. Thank God for Rocky Top Medical Center with Keith Porter and Dr. Johnson.

They are excellent!Dr. Jonathan is exceptional. And the other Drs. are also. The staff is so…read morehelpful and nice.

Be careful using this facility as an urgent care. I verified this location was in network for my…read moreinsurance and told the receptionist. Months later I get a bill because they billed it under the provider name (who is not in network) instead of place of service. Very irresponsible. They should have told me from the beginning they would bill as provider and not an urgent care location. I would not use them again.

I can not give enough praise to Dr Wilhelm and the staff at PrimeHealth. While I had some concerns…read moreabout the costs of a concierge practice, it's some of the best money I have spent. Dr Wilhelm is caring, knowledgable, and so committed to providing the best care. My son, who is also a patient of hers, had a very scary medical issue...thanks to Dr Wilhelm, her team, and the team of Dr's she put together, he is not only fine, but thriving. Honestly, I don't know what we would have done without her. Had we not been patients in this practice, and going through the "standard" medical process - well, I can't even imagine....and thank goodness I don't have to. Thank you!

Best Care I've Ever Had Dr. Gardner is a caring and highly…read moreexperienced doctor who takes the time to get to know his patients and understand their medical issues. He is literally available 24/7 and patients get as much time as they need for appointments. His staff is caring and helpful. In short, he's a rare find. He's a bit more expensive than the average doctor but, if you can afford him, he's worth every penny.

Was so happy to have found this practice and Dr. Cox. She is very caring and I never feel rushed…read more The staff is always helpful and kind.

I see Dr. Aneela Cox. I am always allotted enough time for thorough discussion about my health…read moreissues. She listens, is compassionate, and always explains her reasoning for her recommendations. The staff is very nice too. Highly recommend.

I have been a patient of Dr. McNeill for over 10 years. I appreciate how you can schedule…read moreappointments, get lab results and ask questions by using the patient portal. I feel Dr. McNeill takes the time to listen to my issues with patience and concern. I never feel as if I am rushed.

No office phone available. Spent half a hour filling out form after form on their website to make a…read morefirst appointment. I have Medicare. When I went in for that appointment, they asked me to sign a financial obligation form but refused to tell me what the appointment would cost.

Courteous, professional staff who were ready to listen and assess my symptoms. I also appreciate…read morethat they were willing to refer me to the Emergency Room after realizing that my symptoms were more serious that what could be properly diagnosed at an urgent care.

Great staff and very clean establishment! Very friendly and attentive to my 4 year old while having…read moreto visit on the 2nd day of vacation! Got us in and out in a breeze! The 2 working up front, (middle aged male and lady, maybe..in her 60's?) were absolutely phenomenal! Thanks for making us feel welcomed and taking time with my daughter to make it a great visit! Highly recommended facility whether you are a local or just visiting!

I found everyone from the front staff to my p.a to be very friendly and helpful. Starting to feel…read morelike family

Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.

Dr Hite, DO, is a board certified family physician. I've never seen the patience and care exhibited…read morein another Dr than I see in Dr Hite. He seeks to build relationships, trust and understanding of his patients whilst delivering a thoughtful diagnosis or recommended course of action. The insight and knowledge he's gained over his years of practice show through as he listens to understand and takes interest in you as a patient and person. I'm terms of communication, he's a gem; you can get ahold him via text, phone, email or their app. In terms of pricing, there are no hidden costs! Go see Dr Hite and Amanda; they truly want to get to know you and oversee your well-being.

Dr. Hite and his team are the absolute best. I am so thankful for his dedication to his patients…read more This clinic is filled with humans who actually care about you and your well being. It is affordable and it's better than any system I used with health insurance. Go for a visit and find out for yourself. You are in great hands with Dr. Hite.

My first visit yesterday. It was a positive experience as soon as I walked in. Chestney was…read morevery helpful at check in. Allison, Emily and Kathryn were extremely friendly and helpful during my appointment. I can't say enough about their level of attention and answered all my questions. Absolutely, will recommend to everyone. Thank you

Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.