(Your guideline:) Give..the core of the consumer experience…read more My core experience for my first attempt to get service from this business is that I called there, spoke with a lady that took my name and telephone number for someone to call me to set up an appointment. I never received that call. That was two weeks ago. A week later I emailed the company on their contact link on their web page. another week & a half with no response. So my review will have to be the least star on the review page because I have not heard anything to let me know if they want the work or do not want the job.

From the owner: All types of Mechanical Piping for Industrial use. All types of Sewer and Drain Cleaning - Jet…read moreRodding (ranging from 2" to 24" lines).Underground Video Inspection Water Heater Repair or Replace

I was initially happy with the service thru my home warranty but I had a friend who is a plumber…read morereview the work and he said there were some subpar items. The biggest issue is the fact that I was charged for a water alarm and it was never provided.

I contacted them by phone and explained what I needed done I was give a rough estimate of what it…read morewould cost and was told they would have to come out and see what I need to have done. I called back a few days later to schedule an appointment to get a real estimate and no one answered the phone over the next week I called repeatedly and left voice messages. I sent text and email and never heard a thing back!

He has done multiple jobs for us including 2 garbage disposal installs, drain clearing, leaking…read morepipe repair, and a water pressure fix at our home. He's always been polite, professional, and does a fantastic job. Price has been in line with or cheaper than competitors. I wouldn't hesitate to use him again and I would recommend him to others.

Two days ago (Tuesday morning) my wife contacted PG Plumbing & Drain about a major clog. She…read moreexplained that we had no functioning toilets or showers because the toilets were backing up and sewage water was draining into our bathtubs. Matt told her he would be able to come out the next day to check it out. The next day (Wednesday), she did not hear from him and had to reach out herself, and when he finally got back to her, he said he would "try to squeeze her in" before the end of the day. Here's my problem: had he used that language ("squeeze you in") on Tuesday, we would have just called someone else who could fix the problem, which was VERY urgent, that same day. How can a family of four, with young kids, survive without working toilets or showers? At this point, we decided to give them the benefit of the doubt and wait an extra day because we weren't sure another plumbing service could make it to our house any faster. So, today comes around and he informs my wife, at 12:30 in the afternoon, that he "probably can't make it today," and has the nerve to tell her that he could've come yesterday if she was home in the two hour window that she had to take our soon to a doctor's appointment. Matt gave us the run around for two days when we could have called someone else, and then blamed my wife for not being available at a specific time as the reason he couldn't make it out. Had he been up front and honest about his schedule from the very beginning, we could have saved ourselves two and a half days of stress, and waiting to hear from him. So my wife finally gave up and called Mr. Rooter, who assured us that he will be at our house before 5:00 p.m., and even gave us a quote. What really irks me is that Matt knew, for a fact, that we did not have a functioning toilet or shower, and still jerked us around on a string and left us hanging. We'll look elsewhere for our plumbing needs in the future.