This review is for the owner Dave.
I made an appointment for which I paid and tipped very generously only to later find out at home that I got the worst haircut of my life time. As you can see on the pictures there are extremely uneven spots all over. No matter how hard I am trying to read the mindset and thought process of the young man who cut my hair, I just can't figure out how is it possible to mess up someone hair like this. The only possibility here is foul play and sociopathic behavior similar to those young men we hear about whom are working at fast food chains and are thinking it is funny to mess up with peoples' food. It's just impossible to mess up in this manner unless it was purely intentional. Days later I requested to speak to the owner. Dave the owner called and we spoke over the phone. I urged Dave to take a look at this, because I never seen anything like this in life, I just can't call this a haircut. There are spots that are cut uneven not by millimeters but two to three inches. THAT IS RIGHT TWO TO THREE INCHES. I also informed Dave that there is still sufficient length to my hair that can be fixed into something presentable. Instead of taking ownership and responsibility, Dave said he doesn't have time and I should see the young man again, because he wouldn't hire people that he doesn't think are talented. I made an appointment and I went there again. The young man asked me how do I wanted it? I told him I am glad that there are no customers there so I can speak to him freely, and I also told him not to feel pressured or be nervous, my hair will grow again. Then I pointed to the mistakes he made the first time and I asked him to turn this into something that is presentable. The young man showed me a couple of pictures and said he can fix my hair like them. I picked one and I asked him to fix all the unevenness. After he was done, I asked him a few question because he looks too young. 21 year old and less then two years on the job. I told him we are in a similar profession and our job is to make people look good. It doesn't matter if you hate someone because of how they look like or where they came from, in the end the haircut you give is a representation and advertisement of your job, you do a poor job you will ruin your own reputation. So being young and early in his career I chose not to name him. The young man kept offering me a refund, but I kept refusing. Now Dave the owner, you failed. After this disaster I gave you the opportunity to correct this intentional or unintentional mistake, but you chose to save face and ego over customer service. You cowered and avoided witnessing this mess of a job first hand yourself. The the second attempt to fix things, over the last three days, everyday has been a struggle to fix my hair but what made me come back and write a review is when a coworker attempted to fix my hair without knowing anything about this ordeal but kept failing. Had you done your job right the first time we didn't have to go through this mess, had you taken ownership, respected your profession and customers, I didn't have to come back and rewrite this review. I asked a few friends if they've ever been to this establishment, one told me that there is only one barber at this place who knows his job well and he is always booked with his regular clients, everybody else are not even as talented as the $6 Chinatown alleys barbers. Well, I am still not convinced that this was a mistake or a job done by a il experienced and poorly talented barber. A mess of this magnitude can only be caused by toxic intentions. If you're a new customer, make sure you check your hair very very carefully before you walk out of there and make sure you see the right person, or else every morning when you fix your hair, you will be very very disappointed and upset. read more