I purchased a hunting coat at Bell & Sons and after I returned to the US I realized that it was the…read morewrong size. The next year I was back in Alnwick and I stopped into the store. I mentioned what happened and they let me take another coat in my size at no charge. The manager only asked that I return the other coat when I get back to the States. I mailed the other coat back to them once I got back home. I have never experienced such amazing service!

From the owner: Bell & Sons have been dressing stylish men for well over 100 years. Stephen Bell is the fourth…read moregeneration of the family which opened their first Bell and Sons store in Newcastle upon Tyne in the North-east of England in 1897. You can now find the complete range of menswear clothing and accessories online from brands including Henri Lloyd, Siedensticker, Brook Taverner, Barkers Shoes and many more. We deliver our stock to many places across the globe including the UK, Europe, North America and other selected international destinations. Our online team is dedicated to providing a shopping experience that is as personal and caring as our in-store service. "We also pride ourselves on personal customer service" We answer customer emails within 24 hours and our in-store teams are on hand Monday to Saturday to assist you with more detailed product information. Every query is a priority to us and a member of our team is always at the other end of the phone to assist you in any way we can.

Has a nice selection of mens clothing. The store is quite small but everything is well presented…read moreand the staff are friendly and helpful. They also sell mens larger size clothing and if required they will order things in for you.

Leaf clothing is centrally located in Newcastle, it's a small family owned clothing shop. They…read morecater for both Men and Women and have a range of fantastic clothing brands which the owners Brian and Josie personally source each season. They are friendly, helpful and the clothes are very reasonably priced for the quality and style.

Paid for next day delivery and when I contacted customer service they told me that this doesn't…read moreinclude weekends - which they hadn't stated on ordering. I ordered on the Saturday and it didn't arrive until the Wednesday anyway so had plenty of time to ensure next day but they were unsuccessful. Asked for a refund for delivery and customer service stopped responding. Very unprofessional.

CONSUMER ALERT!! CONSUMER ALERT!!!…read more Unfortunately, Jules B has an ongoing and long term pattern of highly disconcerting and deceptive business practices. Sadly, (and per multiple online consumer reviews), numerous customers have been victim to Jules B's unprofessional, unacceptable, and unlawful merchant actions inclusive of their failure to issue rightful refunds and/or ensure delivery and receipt of purchased merchandise. Moreover, it appears that Jules B continues to demonstrate non-compliance with nationally and E Commerce designated policies and protocols specific to seller actions and consumer rights as well as a lack of "accountability" for shipment related issues and non-receipt of goods. Further, shipment and delivery related issues are the seller / sender's onus (not receiver's) whether in a customs setting, other shipment environment, or postal facility. Therefore, consumers are at risk for a problematic transaction with Jules B due to their disconcerting business practices, non-compliance with nationally designated and E Commerce seller policies, lack of merchant accountability, honesty, and integrity, and violation of consumer rights. Victims of Jules B unscrupulous actions and/or refusal to issue a rightful refund or take ownership for an undelivered shipment can initiate a refund request via their credit card company. USA based customers can also submit a consumer rights violation complaint to the Federal Trade Commission (FTC). (REFER TO ATTACHED PHOTO FOR JULES B RESPONSE TO MY COMMENTS) (4-26-23) Response to Jules B comments: Jules B disingenuous reply depicts their company's ongoing failure to take merchant responsibility for customer related issues inclusive of inquiring about significantly delayed delivery of a package allegedly going through a customs process. Furthermore, I was informed by a customs representative that it is the seller / sender's onus (not receiver) to initiate an inquiry into a problematic or delayed customs clearance. Additionally, the customs agent indicated that the package may have incomplete or missing merchant paperwork, a non-legible shipping label that was damaged in transit, and/or was lost in their system. Unfortunately, following my request to investigate this matter, Jules B refused to do so nor ensure the delivery of my order. Hence, Jules B's comment that there's nothing they can do while the package is in customs depicts their ongoing manipulative pattern of avoiding seller responsibility, unethical and unacceptable business practices, unsatisfactory customer service, and violation of consumer rights! Thus, I have escalated this matter to my credit card company and requested a full refund due to Jules B egregious actions and my continuing non-receipt of purchased merchandise. Date of experience: April 22, 2023

Decent prices for decent quality. Good selection of suits, shirts and knitwear. Friendly service…read more My husband bought his first suit in 20 years here.

A long established family tailors offering well made country clothing. At first it may seem…read moreexpensive but quality tweed clothing is never really out of fashion and will probably out live the buyer. In days gone bye the tailors sat cross legged in the windows at the side and plied there trade. This is part of the history of Kelso

Customer service is horrendous and not trustworthy. Be prepared to follow up several time to get a…read moresimple task accomplished.

In short...terrible! BS false claims and negligence. payment…read morefor fast delivery is never expedited and customer service is lacking. amazed how they stay in business. one word : Despicable

Eldon Square is the main shopping centre in Newcastle city centre, it opened on the site of Old…read moreEldon Square in 1976 and at the time of opening, it was the largest city-centre shopping centre in the UK. It was known as intu Eldon Square between 2013 and 2020 but following the collapse of intu, it has returned to its original name of Eldon Square. At the time of writing, Eldon Square is the 15th largest shopping centre in the country in terms of retail size, there is a much larger shopping centre, Metrocentre around a 10-15 minute drive away, but despite being smaller, I prefer Eldon Square, I still think the mall is a good size and it just seemed to have a better atmosphere, being in the city centre too rather than a soulless out of town mall. The mall has a great number of stores and brands including anchor retailers Fenwick, John Lewis and Marks and Spencer. Other brands located here include Apple, Boots, H&M, Next, Rituals and the major mobile phone/telecommunications networks. For food and drink, you have the likes of Starbucks, Nando's, Pizza Express, Ask Italian, Wagamama and TGI Fridays. The mall staff were friendly, and while there wasn't really anyone dotted around the mall, the help desk was easily to find so I could seek assistance finding a store. The layout of the mall is a little confusing and I think makes it seem bigger than it actually is - it can be quite a trek from the Bus Station to the Apple end of the mall. I do think the stores do shut a little early for the centre of a big city, between Monday and Saturday, the mall shuts at 7 pm, with some stores shutting as early as 6 pm including John Lewis. Thursday is an exception, where all stores tend to remain open until 8 pm, and Sunday is bound by Sunday trading laws so there's not much they can do there. 4* -

Incredible pizza service members are very nice and helpful great atmosphere. What might have been…read morethe waiter gave us complimentary food just because he wanted us to try which it was incredible