I have used Ray's Plumbing for over 20 years, first as working in a dental office in Port Charlotte and then when I relocated to Charlotte Square Condominiums. I have always relied on Ray's and have never been disappointed. Their technicians are superb, Rueben working into the evening very late to get our water back on for 40 units and Corey always very helpful as well. Always available day and night. Quality of work unsurpassed and the cost is well worth the service performed. We all thank you very much ! Christina A. read more

Every business should have a friendly, knowledgeable technician like Ruben. Very helpful. I will recommend them to all of our club.

Bob quoted $400 -$500 to replace 2 3/4" Ball Valves on a Water Heater. The first appointment he called the morning of and cancelled, he made an appointment three days later and cancelled that morning as well, he then made another appointment for the following Friday, no one called or showed up. I called Bob back he rescheduled for Tuesday morning, the plumber finally showed up and replaced the 2 Ball Valves. Around $50 in materials and 2 1/2 hours of labor. Suddenly they charge my 88 year old Mother $610.00. I called Bob to discuss the new charge after having been quoted the figure of $400 - $500 which I agreed to. Bob told me that hourly rate was $150. He couldn't explain the charges and became somewhat caustic on the phone. I have a real estate portfolio in Michigan and deal with Plumbing Companies weekly. The Plumber told my Mother that they use to have 7 Plumbers and now only have 2. Bob must be consistent on how he treats employees as well as customers. read more

Their 24 hour availability is great. Out water heater was replaced quickly and expertly when it decided to blow on a weekend evening. The PRICE was worth the rapid response. Great job Kyle read more

My water heater crapped out late on a Saturday night (9/30/23). I waited until Monday morning and called Ray's around 8:15am & by 11:30am we had a new water heater installed and plenty of hot water. Mike came out and he was great. Friendly, personable, and explained everything he needed to do and got to work. I highly recommend Ray's Plumbing! read more

Needed to replace my garbage disposal. Ray's came right over the next morning I called, and install went well: However, I think they were way over priced for the job. Big mark-up on the badger disposal. read more

I had seen Rays Plumbing trucks around Port Charlotte. Needed a wax ring replaced. 4 year old toilet and tile floor. Called Rays. A plumber came out, nice enough guy. Arrived at 10:40 and left at 11:00. 20 minutes. $254.75. That works out to $764.50 AN HOUR. He pulled the old ring and put down the new one. No clean up. New ring over old gunk. Set toilet back down, slightly off center, on old caulking. Took me a few hours to clean the floor around the toilet base. I took pictures. This is a situation of never again. read more

We could hear a leak in the walls in our master bathroom shower, so we called Ray's Plumbing to come out and see if they could repair the leak. We had the water shut off when they got here, so they turned it back on and listened around for the leak. They told us that they agreed that there was a leak, but the detection equipment was not available until later. They told us fixing the leak would likely cost $800-900, or we could have a re-pipe done for $5000. They left and said that they would call when the detection equipment was available. They charged $59 for the service call and $92 for "diagnostics". I understand and expected the service charge, but to charge $92 dollars to tell me what I told them over the phone before they came out (i.e. I have a leak) and call it "diagnostics" is unacceptable and a rip-off. We called the owner to complain, but he just told us that his guy was here for an hour and that is the cost. Most of the time he was here, he was trying to track down the detection equipment. I would not use or recommend this plumber. UPDATE - Dave at Ray's plumbing sent us a letter in reference to this review. The letter stated that they had stopped the charge to our credit card. They basically explained that there was a misunderstanding of the events that took place and they apologized for things not being explained properly. We are pleased that the company took the time and effort to rectify the situation and send the letter. I have updated my rating accordingly. I believe that issues will arise for all companies no matter what the industry, but the sign of a good company is one that is concerned about customer satisfaction and makes the effort to provide it when an issue occurs. Thanks, Dave. read more

I bought a house in Port Charlotte that had, had a water leak in the under the slab plumbing. The previous home owner said he had called Ray's Plumbing to find the leak and later to re plumb the water supply lines to a over head system. After I purchased the house, upon closer inspection and while replacing some water faucets. I noticed just what a trouble job Ray's had done. Nearly everyone one of the replaced PVC water supply lines ended up coming out of the walls crooked or off to one side or the other. Looked like a drunk had plumbed the house! I never did hear anything good about Ray's Plumbing. Just over priced and shoddy work. I would past on Ray's for your plumbing jobs. read more

Called Ray's Plumbing at 9a.m. Sat morning for an emergency leak in the ceiling, spoke with a less than friendly female who told me to take her off speaker phone - I did not have her on speaker phone so I started speaking louder, slowe r and enunciated each word, she impatiently told me she would take a msg and have someone call me back - nothing - no one from Ray's Plumbing ever gave the courtesy of a call back - Called another local plumber after waiting for 1 hour for Ray's to call back to no avail, the other company was very friendly, they came right out and fixed our problem - Ray's obviously does not need anyones business or maybe they might consider getting another answering service. read more

Someone keeps voting this company #1 and I suspect it's the staff at Ray's. I've used their service on three occasions for plumbing work at my rental properties. One tech was extremely elderly and had a tough time bending and working on a faucet replacement but, not a big deal. The next two, well someone needs to tell them to stop talking. Especially when it's on your dime. A plumber's trick seems to be to perform a simple cleanout and then talk your ear off - not good if it's an hourly rate. My last experience was the worst. Tired of the high prices, I used a handyman to clear a severe clog caused by a tenant witnessed by the amount of paper towels, hair, etc that was dragged out of the drain pipes. But the handyman did not have the proper equipment to reach far enough to complete the job. Called Ray's and the responding tech had to run the line twice to get through the plug which reached to the street. Then of course he began his long-winded explanation, history of plumbing and blah blah blah. Having heard enough, I asked him to stop talking and listen to the customer. I, as always, had left explicit instructions with their dispatcher who assured me the instructions were relayed to the staff, not to discuss any of the details with the tenant. Evidently, Carl's feelings were hurt because on his way out he said to my tenant "by the way, none of this is your fault". The tenant of course promptly relayed this to me and has refused to pay any of the exorbitant $400 bill from Ray's. The information he relayed was incorrect, and a devious attempt to sabotage me. That is the quality of the staff at Ray's. Oh the boss said Carl denied saying that. Did you expect him to be honest? Send that bag of hot air packin'! So property managers, if you're looking for a professional company, skip this one. I will most assuredly use another service. read more

Ray's Complete Plumbing is a great company! Larry came out and replaced my kitchen sink and faucet. Larry was very well educated and explained what he was doing and answer any questions I had. Larry had everything done a lot faster than quoted and cleaned up and took away all the garbage. Not to mention I received a great price for the work done! I would highly recommend Ray's Complete Plumbing to anyone who needs work done. read more

We called yesterday, 2/11/17, because the men's room toilet broke, water was gushing so had to turn off water to entire house. Mike came this Sunday morning and was very professional and did a super job as we watched. He was very attentive to what he was doing but also talked with us. Kudos to Mike and Ray's Complete Plumbing! We will recommend this company! read more

Mike from Ray's Plumbing, Inc. reseated two toilets in my condo this morning. Mike was exceptionally competent and thorough, courteous and polite. I have had this service done previously at other residences by professional plumbers but no one did as good a job as Mike. read more