Stayed here for one night in Trail. Really nice hotel. Seems to have been recently renovated. Old…read morehistoric hotel in downtown Trail. Outstanding downtown location. Large and clean rooms. Beds were super comfy.

We stayed in the corner suite over the weekend and it was amazing. The bartender/front desk man was…read moreattentive and charming. He makes fantastic drinks of all kinds! The room was immaculate and the bed was heaven. Thank you for a great and comfortable stay!!

Nice lobby. One of the first things I noticed about this hotel…read more Good service. It was easy to check in. Staff was friendly. Elevator was a classic with push buttons that I haven't seen in an elevator in years. The hallway to our hotel room was nice and clean The room had two double beds and was clean. They even had an easy clean TV remote for the TV set. Slim LCD TV, Telemax Hotel phone system and the bathroom clean. Wifi is a bit of a challenge. You always have to log in if you are not using the internet after so many hours. The restaurant at the end of the hallway in the hotel was a bit pricey. More on that in my next review. I like the Best Western Chain and this location hasn't let me down. The hotel is much more cheery than when you drive downtown on a cold winters dreary day in Trail.

To the location, I give 4 stars. To Aaron, he deserves a solid 5 star rating!! I called in and not…read moreonly did he do his job by working to make sure I was aware of all that was available, but he provided me with information above and beyond! He instantly earned my trust, and made the entire time we were there enjoyable by providing suggestions to what was around for a family of weary travelers. The location itself looks a little old and dated on the outside, which made me second guess the help I received over the phone from Aaron, but I knew he had my back, and when I walked in I instantly felt that the stay was going to be alright. It met our expectations, the rooms were clean, and breakfast was there for us as well. Thanks for an enjoyable stay, its employees line Aaron that will keep people returning!

Fantastic HH. Lots of food choices at a very reasonable price. My friend got the pulled pork…read moresandwich which he enjoyed. I got the choice of 3 tacos. We both also got drinks and tried the Scottish egg. Food had great flavor and service was friendly. Would definitely return!

Fabulous food and fantastic service. The fish and chips were insanely fresh and the chicken…read moresandwich had the perfect amount of heat to satisfy those of us that like some heat, if you prefer no heat/spice they will accommodate. The portions are generous and their prices are reasonable. The server was helpful and attentive without being bothersome. They have several TV's if you would like to watch sports and they have a full bar to complement their beer and wine selections. Highly recommend them if you are in the area stop in.

For the coldest beer in the Kootenays - the Rex Hotel Sports Bar is the place…read more Good friends - safe environment. The sports bar in Trail BC. The Rex is starting to promote more to a younger audience, and serves drink specials on Fridays.

Rooms were small but evidently updated. They were clean and supplied with nice toiletries…read more Front desk staff were very friendly and accomodating. There's an outdoor and indoor pool which is a plus depending on the season. There's plenty of parking. Location-wise, it's fairly close to a mall with a Tim Burtons, and a short drive to downtown Trail. It's a very good place to stay for those traveling through or visiting the area. Although its along a busy road, I could barely hear any traffic inside the room.

The floors. I really can't get past the floors…read more It's nasty old 1970 carpet that smells like wet dog and stinky feet. These are all ground floor units, so there's really no reason not to pull the carpet and put in some cheap Pergo or something. Even tile would be better than this nasty, sticky carpet. The bathroom IS tile, but the floors hadn't been cleaned in ages and were covered in dust. Cleanliness was meh everywhere else, too. There was poop on the underside of the toilet seat. There was food all over the top inside of the microwave, and what I thought was mold in the door. It smelled TERRIBLE. Cleaning staff said it's the lemon cleaner they use on everything in the room. You can't use that inside a microwave! Everything came out smelling like the cleaner. I requested a replacement. They brought another but it had the same problem, so I just didn't use it. The furniture is dirty and outdated. All the handles are sticky. The AC sounded like a semi engine every time it kicked on. I pulled the two front vents on it: They were COVERED in dust and dog hair. Nasty. Cleaned it out in the tub and Lysolled the crap out of it. The "free cable" consists of 400+ channels--of which you can view only about 60. It's awful, basic cable. Volume is set to not exceed 34, so good luck hearing that over the roaring AC. The refrigerator wasn't cold enough to keep things cold, even turned all the way up. I had about $80 worth of groceries I bought for my 4-day stay, so I explained the problem and asked for a replacement. Instead of replacing it, they decided it was a broken shelf that was the problem. Yeah, that wasn't the problem. So I had to ask AGAIN for a replacement. They did finally bring me one, which worked perfectly. The bed was sagging heavily in both left and right spots, and I was forced to sleep in the middle hump, which was still somewhat firm. I rolled off a few times during the night into the saggy spots. Pillows are good, with a variety of thicknesses. The AC blasts right over the bed though, and there is no way to direct the flow of air away, so I had to make a wall with the pillows. Wifi is good, but I was unable to upload a very short video to my blog, so they must have limits on download / upload size. I had to do it from my phone. It is a pet-friendly motel, but there is no decent place for them to walk or potty. Just rocks, dirt, and weeds. No place to walk them, either. It is NOT a no-smoking motel--it just has no-smoking rooms. There are two chairs and ashtrays outside in front of every door. That means everyone is smoking out there, and the AC just sucks the smoke right in to your room, even when someone is just walking by. They get two stars instead of one because the staff is very nice, there was good parking, the price was cheap, and they have an outdoor pool that had no kids in it.

The night manager (2/24/24) was incredibly unhappy and unhelpful. I asked her questions about local…read moredrug stores and she barked at me. It is sad they don't treat all guest equally. She is probably just a very unhappy person but the management needs to train that junk yard dog. Boo boo boo.

the night manager on 2/24/2024 was terrible!!! she was rude and purposely unhelp and me friend…read moretried to get me help. there was absolutely no communication, compassion or help. she was focused on the lobby being loses. this woman make this total suck!!!!