As a New Yorker I'm used to change, and being in England, I had to find a new hairdresser. After 6 months and unbearable ends, I went in search of a new salon. Living locally, I came across this chain of salons that was only a 5 minute walk from my fiancé's place. Usually I would have called much in advance, but I checked Facebook and they had a few 5 star reviews so I forged ahead and checked their website, and they had a deal: 30 pounds for new customers! I called to see if they could fit me in. Luckily one opening at 1PM on a Saturday, guess I'm just lucky!
Charlotte greeted me at the front desk and offered me a drink, I opted for some lemon water, which she brought out with some candies on the side! She was sweet, and during the consult she was helpful and listened to exactly what I wanted regarding length, layers and the style I wanted at the end. The hair was was absolutely glorious, and she asked me if I wanted a head massage... UM YES PLEASE! Who ever said no to that question? During the cut, she talked me through each step before doing it, and checking after each step that I was happy! I have never had someone do that before and it was really nice and refreshing!
I told her I was going out later in the evening, and she asked how I would like it styled, and I asked her just large waves/curls, with an easy flow. I'm not sure I even knew what I meant, but Charlotte did and delivered! I swear in my almost 30 years of life I have never been so happy with a haircut! I think I found my new hair stylist, but can I just bring her back with me to New York? Pretty please? Charlotte if you are reading this, thank you! I felt gorgeous for the next two days! Wish I had taken a picture so all of you could see how amazing it looked! Just take my word for it! Charlotte was also a pleasure to talk to and we were chatty the entire time. She was sweet, nice, kind and chatty without being too intrusive, I enjoyed her company for the hour appointment!
OVERALL:
Good customer service over the phone = 5 stars
Greeting at Salon = 5 stars
Hair consult, discussion and deliberation = 5 stars
Hair wash, head massage = 5 stars (can I give it more?)
Hair cut, dry and style = 5 stars (10 stars easily, felt like a star for the next two days!)
25 STARS, but I guess YELP only lets me give it 5! If you are a local and looking for a salon, I highly recommend this salon! Quality, ambiance, and friendly people who give great haircuts! read more