My wife and I were in the process of having our dream home built. As part of the process we had to…read moremeet with Regina Ostrom with Five Star Flooring, to select our backsplash and flooring. My wife had a vision of an all white kitchen with gray flooring, so when Regina presented the options, which were limited to a panel of four flooring options, she immediately inquired about gray flooring. We were told that these were the ONLY options the builder would allow. Again, we inquired multiple times about other options and even asked, "if these are our only options". Which her response was, "yes". Being the persistent person my wife is, she specifically inquired about the LVP flooring, for color options and the fact we have a dog and were worried about the hardwood being easily scratched. Which she responded, "the builder would not allow because it brings down the value of the home". And brought out polish to show us what to use on scratches for the hardwood flooring. A few months later on a visit to the house to check on the progress, the counters were being installed and we were advised to go to the house next door to get an idea of what it would look like. To our surprise and shock, they had a hardwood flooring option that we were not presented with and had that been the case, we would have selected that flooring option because it was the color we were looking for. When we spoke to Regina about why we weren't presented with this particular option she said, "I should have said something" and "I didn't offer upgrade options because you never said you didn't like the floors". However, we did inquire about other options multiple times and asked if these were our ONLY options, and was never offered any other options or upgrades. She also mentioned our budget, which we never disclosed to her. We can only conclude she made an assumption about what we were willing to spend, and I'm not really sure what that assumption was based on, which is another concern. Interestingly enough, we were presented with multiple upgrade options for backsplash in our kitchen and tile floors without asking. During a follow up conversation with Regina to see what could be done, she responded with "there is nothing I can do and you will need to speak with the owner." Regina stated that she would provide my contact information to him and he would call me Monday morning. Unfortunately, I never got to speak with the manager. While the floors are GREAT quality, it just wasn't our first option, and wished we were treated better than how Regina treated us. The customer service wasn't a great experience. That is why we wouldn't recommend this company. We do know builders contract this company and you may not be able to get around that. If not, just be sure you ASK TO SEE THE UPGRADES.

If you don't mind your water flowing into your bathroom from a poorly installed shower floor, and…read moreif you don't mind that the corners and floor seams were not properly caulked, and if you don't mind that grout was splattered all over the walls and left to dry on it, and if you don't mind that they refused to even come and look at the problem, and if you don't mind they never had their boss call you back, then this is the place for you. We did indeed go past the one year warranty (though I was never told of this policy), but COVID hit and workers to finish the plumbing weren't available and my own regular plumber had knee replacement surgery then a heart attack so we only finished the bathroom in December (2 1/2 years after the flooring was put in). The day after our plumbing was finished, I tried out my new shower and stood there and watched the water pouring out into the bathroom floor. I have invoices showing that the plumber finished the job on Thursday, took a showerr on Friday morning, then called the flooring company. He said they would not even come look at it because they were not responsible. Then insulted me by suggesting that my house might have some issues that caused the problem. If anyone suggests you hire this company, run away as fast as possible. Now I'm stuck with paying to have the old tile removed, floor atlered to give it a slope toward the drain instead of the door, and then buying all new tile and paying for that installation. I'm surprised they can stay in business. If I could give them a minus 5 stars that's what my review would be.

My wife and I recently built a new house (farm-style). We had one open wall in our kitchen and my…read morewife wanted floating shelves that would span the length of the wall to be placed there. We also wanted two smaller shelves place above our bookcases that flank our fireplace. We had looked for months at floating shelves online, and for the size that we wanted, we could not find any that would be the dimensions we needed (especially the kitchen wall). I contacted Kitchen Bath, told them what we were looking for, and they came out, looked at the areas, and told me they could definitely do the job. They built the shelves with a seamless look (exactly what we were looking for) painted them to exactly match our trim in our house, and installed them in less than 2 hours. When they were installed, I thought they looked great! However, my wife would be the one to determine if they "looked great". My wife came home from work that evening and she went on and on about how wonderful the shelves looked. They were exactly what she had envisioned! I would highly recommend Kitchen Bath Beautiful for any of your needs. They are dependable, very good prices, and the quality of work is top notch!

From the owner: We are a locally owned and operated business that has over 20 years of experience in renovations…read more The focus of our business is on refinishing and refacing cabinetry as well as building-custom cabinets. Refinishing your kitchen/bath cabinets is a great way to bring cabinets back to life at a fraction of the cost of replacing them. We use only cabinet-grade paints and take great pride in giving your cabinets a factory-like finish. If you are looking to completely change the look of your kitchen/bath, we can reface your cabinets. This includes building custom cabinet doors and replacing the existing hardware. We can add draws and just about any other custom cabinet items you would like. We also specialize in custom cabinetry work. We can modify your existing cabinets or build you new ones to meet whatever your needs are. Please take a look at our Facebook page to see some of our recent projects and do not hesitate to contact us if you would like to update your kitchen or bath

What a great team! Our sales rep helped me determine whether oil or water based would be best for…read moreus (we chose water). The work team was awesome. On Day 1 they first stained 3 areas each with a different color so I could see what each would look like on my wood and in my home. Then they moved out all the furniture (we rented a Pod), sanded the floor, and put down the initial stain. The next couple days they laid down 3 more coats. It looks fantastic! We only had 2 smallish cosmetic blemishes on the furniture from moving it in and out of the Pod. Then, when they finished, they put felt pads on every piece of furniture. I especially appreciated the team's great attitude when they put the furniture back. After they positioned a large oak desk, we realized that cabling need to be run behind it, so they had to pull it out a couple times - and they did so with a friendly and cooperative attitude. We love the way it looks and would hire KTW again.

Mr. Allen and his team--Pedro, Freddie, and crew--were awesome! I purchased my grandfather's home…read moreand discovered hardwoods under the carpet, some of which were damaged from my grandad overwatering his plants. KTW repaired everything beautifully. They were punctual, professional, offered helpful tips, and completed the job swiftly. I received several quotes, and KTW was relatively more affordable compared to others with similar pricing. Highly recommend!

After my husband had an accident by slicing his thumb on a table saw I knew I had to get…read moreprofessional help. Through a friend who recommended That Floor Store I was contacted almost immediately! Sabrina arranged for her life partner & husband Tracy to meet with us! We knew this was the company to handle our flooring needs! We cannot thank you enough for a job well done! We will be in touch for additional work, including updating my bathroom! Their pics are completely accurate! There really isn't anything to add but this.... Give them a call if you need flooring work, brick or tile! In listing all possible flooring companies theirs is easy to remember! Oh, THAT FLOOR STORE! Yes! Best company ever!!!