Very disappointed in the Owner. She struggled to find my reservation. I showed her confirmation…read moreshowing the dates and exact $ amount. Asked me multiple times how I booked it (which I did through her website). She even said this system is "retarded" Even though my Reservation was made with Amex Platinum, when I checked in Owner swore up and down they did not take Amex. After arguing for about five minutes I dug out my Chase Visa and paid that way. She had the nerve to charge me an extra $40 over the confirmed amount. Said it is their 4% policy for using credit cards and above her pay grade to return it. I showed her again the confirmation and she acted like she needed to call the Owner (which is her and her Husband). She finally tried to refund the amount and could not do it so she handed me $40 cash and made a snide remark as I left to go to my room. All the while she was rude to someone who called her while she was being abusive to me. Rooms are fine. Not many choices in Rangeley, but this Owner needs to reevaluate how they treat their Customers.

Joe and Cheryl were born with hearts of gold to still be in the hospitality business for over 40…read moreyears. Raising their family, and now 6 grandchildren in Rangeley has proven they are growing their angel wings too. This motel, built in 1954 by Joe's father, is a step back in time. The family cabins on Rangeley Lake make this a very special place to stay. Rustic and simple, these cabins offer the basics in a setting so lovely you won't want to leave. John is the on site construction go-to guy, and he is methodically renovating one room, one cabin at a time to upgrade the motel with modern kitchens, bathrooms, and furnishings, along with A/C for next summer. But if you like the old fashioned cabin feel, hopefully they will leave one to rent that will always be a tribute to his father, who had this vision 70 years ago to provide a priceless setting on Rangeley Lake for everyone to enjoy. We give everyone 5 stars for effort and kindness too! Thank you to all for making cur stay in Rangeley so memorable. We will be back next year! Debbie and Gene, Philadelphia

Holden Family Campground is a wonderful campground. Clean, organized. Close to the interstate and…read morelocal restaurants. The hosts are great and very accommodating. We extended our stay twice without any issues at all.

This is the best place to go camping in the central Maine area. My family and I have been coming to…read morethis place for over 20 + years. Buster and Judy (the owners) are great people and very nice. The place is clean, clean, clean! They have a swimming pool, showers, and obviously horseshoe pits.

What great service! I'm a college admissions professional and two years in a row have hosted a…read morecollege access event in the conference room. The folks at the Best Western are kind, responsive and helpful. If you're looking for a venue to host a meeting in Western Maine. Look no further.

We came into town to surprise a family member for their birthday. The staff was kind to video tape…read morehim coming around the corner for the surprise. They lets us eat cake and take out in the lobby. The next day they helped us plan our trip to New Hampshire. Next level customer service. The rooms were clean and the breakfast was fresh. Definitely recommend if you are in the area!

Great food, service, music, ambience... would go back again 10/10…read more Chicken apple brie quasedilla, the fiddheads, and duck empanadas were all incredible.

Dan is great, always so pleasant. Great atmosphere. Home cooked meals which are delicious, thank…read moreDans wife. Not many places left like this. If you need a place to stay they have rooms also.

Hands down one of the top three ski resorts in New England and when it comes to customer service,…read moreeasily the best. After a superb trip to Saddleback three years ago, we decided to make another trip to Saddleback. We stayed about an hour away in the beautiful town of Andover, and came up early enough to make first tracks. Three years ago, the Resort had almost just opened up again after many years of being idle. This time, it had matured into an even better place, with a fantastic group of ambassadors greeting the guests at the resort entrance and being present on the mountain trails to answer questions, a wonderful staff that made our stay quite pleasant, great food, service, and most of all, superb conditions, grooming, and ski operations. Mother Nature had contributed copious amounts of snow before our arrival, and the conditions were awesome. Glades, steeps, groomers, it was all absolutely fantastic. We skied the very steep Tight Line several times, and many of our family members enjoyed the challenging tree-line skiing available at the resort. The outstanding food and drinks available at the Nest restaurant in mid mountain gave us a welcome break in our skiing day. We will definitely be back. This is a gem of a place in the entire nation.

We went to Saddleback for one of the summer Mountain Music Series shows. Fantastic show, beautiful…read moreviews, however, the ticket purchasing process was intrusive and the food selection was disappointing. The venue itself is about 2,000+ feet up on Saddleback Mountain and the view from the lawn is breathtaking. The lawn seats (byo blanket or chairs) are on a gentle slope which allows for great views of the performers and the mountains. The weather on this particular July evening was perfect, low humidity, a cool breeze, and the sun was shining on the lawn for almost the entire performance. The show itself was terrific. There were a few problems with this venue which started with the ticket purchasing process. They insist on capturing too much personal information: the usual name, address, credit card of the person buying the tickets, but also the names and dates of birth of every person in the party. I called to ask about this and the woman on the phone assured me that our info was safe in their "secure system". This, just on the heels of the Ticketmaster breach. She told me I could either put our dates of birth in or buy tickets at the mountain on the day of the show. The other big problem was the food. Doors opened at 4:30, the show was 5:00 - 8:00. Understandably they have a no outside food and drink policy, so I assume most people plan to buy dinner there. We were very disappointed by the food menu--the only non meat item was the "walking taco"--an actual bag of Doritos with beans dumped in--not an option for someone who can't have dairy, etc. When the show ended (again, it was fantastic) all of the restaurants in Rangeley had closed, so we ended up getting dinner at the IGA. There are several more shows in this series, I hope in the future Saddleback will consider all of its guests when planning the menus for the remaining summer musical performances. Alternatively, eat before you go!

The staff here is amazing! I especially love the front desk staff. Kristin rescued me this week…read morewhen my phone got wet, and I tried to dry it out in rice...a piece of rice got caught in the charging port so I couldn't recharge! Crisis! She calmly add patiently loaned me her personal flat-top charger then she took the I give and cleaned out the port by blowing in it! She got out that damn piece of rice that was clogging it up! She saved my life. I cannot live without my phone! Thank you, Sugarloaf staff, especially Kristin!

Alright, so, I struggle with the rating for this hotel because although there are soooo many…read morepositive aspects, there were a few things that put a damper on our trip. Simply put, here are the pros and cons; Pro: beautiful, ski-in/ski-out lodge, direct access to the Sugarloaf village, large hot tub outside that overlooks the mountain, not too unreasonable price wise (not cheap, but you are right on the mountain with amazingly close parking) and charming vibe Cons: the check-in procedure is insane. They won't let you check in until 4pm on the dot. I totally understand if they are still cleaning the rooms, but if the rooms are clean and ready to go, just let people check in at like 2 or 3. During covid, it makes zero sense to have a line of 15-20 parties all waiting to check in at the same time. We had a small baby, and there were also several old people checking in. It just seemed asinine to create a policy that goes completely against all common sense during a global pandemic. Anyway, other cons were; the room was so tiny (which isn't horrible, but there were barely any clothing hooks, shelves or drawers to put stuff in-- and who doesn't have a lot of sh--t when they are on a ski trip!?!) and the housekeeping was pretty invisible (I'm fine with not getting room service during a pandemic, but can you at least pick up my trash and give me some towels!?!). So, obviously the pros outweigh the cons, but, the cons did take away from the comfort of our stay. However, I did have a great stay. If I return, I would just come an hour or two later to check in (if it's during covid), and I'd splurge for a larger room.

We stayed in the lean-to several times for a week. We looked out over the little creek and it was…read moreabsolutely perfect. Only problem with that is that everyone walked right through our site to get to the water. Owners and workers were kind and the place was very clean!

Luckily we stayed here the first weekend that school started in the area and it wasn't packed with…read morefamilies and screaming kids. It says that they have tent sites and I guess they do, though there is not much space at most. It is set up very well for ATVs and RVs with water and electric at most sites. They have some lean to sites as well and this is where our story goes a bit weary. We booked months ago for a lean to site along the pristine swift river in Byron. A week before we knew bad weather was to come, so we asked if there was any way to swap sites to a flat ground site. The answer was no that they were booked up. I believed that, as it was a weekend. However many many sites round us stayed empty for the entirety of our trip. We had a very uneven, root and rock filled site. Our site was L16 and it was right in the river, just 30 feet down, and it also had its own small river running right through the middle of camp. It was a very very wet stay, even though it only rained a few times. It said one 8X8 flat spot for a tent, but there was none. We ended up with two extra people and it cost me another 100$ then when we booked originally and they charged us for 2 tent spots too, when they knew we where in a spot that didn't have that. The lady at the office with dark long hair has a bit of an attitude. So we didn't want to have to ask for much, we had to park our extra car and trailer behind the office. Also making trips back and forth as need be. She's abrasive and doesn't seem like she's happy to be there..... the place is in a beautiful spot, but beware. A few sites have parking quite a ways from sites themselves. These sites will have you walking back and forth to your vehicle quite frequently. They do warn you on the website which sites are best but photos can be misleading. Some of the lean to sites, seemed to have flat ground, and they looked real nice to say at. All in all we did the best we could with a crappy and wet situation. I really think they could have accommodated us and switched our sites to one on flat ground, since almost all around us were empty. It's in a beautiful part of our state, but I don't think we will be back. We will opt for something a bit closer to things, as Byron was a good 30-45 mins either way.

This place and the folks that run and own it are literal life savers !!! We were stranded, not from…read morejust one, but two different lodgings while in the Rangeley, Stratton, Eustis area of Maine. It was 9:45pm and other motels,hotels, and lodgers were not answering their phones. On a whim I dialed saddleback inn, and thank god we did! Not only did someone pick up the phone, but they stayed on site until we arrived and we were a good 35 mins away. If anyone has driven route 16 north from rangeley to Stratton they know it's moose alley at dusk especially, they knew and told us to be careful and that they would be waiting. They were right, we saw 7, four females, one with a baby, and two males with racks bigger then mine!! At one point we really thought we may have to sleep in the car... they saved the night and the trip for us. We can not thank them enough. The room was warm, clean and had everything we needed. The sheets on the bed were wonderful and smelled of clean linens. No smoking in the rooms but they give you what you need out on the balcony outside, where smoking is allowed. Being so late to the area, we actually missed our dinner place by an hour. Thank god the saddleback had a fridge and microwave for us to at least have something to eat. They supplied all the goods for a shower and had hairdryers available at the office. The towels were soft and they had extra pillows for the beds. They have dish tv, and so, we were able to watch a movie or two. They do have sleep hours, when no one is in the office, but they do always have someone on site and a phone number you can call if you need assistance. This place was truly wonderful and everything a lodging should be in the hospitality industry. The best pasty was waking up in the morning and stepping onto the balcony and seeing the lake down the way. Such a good view to wake up to when it was too dark to see the night before. We are already planning our next trip, with a stay at the Saddleback Inn in Rangeley Maine. They go above and beyond for travelers in the area and you would be lucky to have them host you and your family !

We intentionally went to this town because of living near a similarly-named town in Colorado. I'm…read moreso glad I picked this place! While we were driving through northern N.H., we got caught in a snow storm that slowed us down. A little after 8pm, I received a call from Marjorie reminding me of the reservation and asking if we were still coming. When I explained the situation and let her know we were still about an hour away, she gave me our room number and said she would turn on the heat and leave our room unlocked with the key inside. When we arrived, the room was warm and welcoming, had a very clean odor, and was in great condition. It looked like they either recently did a thorough reno or they just keep up with the paint and cleaning unlike most places I've been. I can't say whether the rooms are soundproof due to the fact that we went on a Sunday night in the off season, so there were only 2 other cars in the lot and I don't think they put us in adjoining rooms because it was super quiet. The ladies who I checked out with the next morning were really friendly and helpful. All in all, this was 5 stars, and I will stay there again if I find myself in the area again.