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    Randy's Service Centre

    5.0 (1 review)

    Services - Randy's Service Centre

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    11 years ago

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    Bear Wheel & Brake Service

    Bear Wheel & Brake Service

    (1 review)

    This is not a normal thing that I do (1st time) but when I had several wheel related lights on dash…read moreand brought it into Bear Wheel. Diagnosis ($80 ok) was rear wheel bearing (hub). Troy calls me to tell me it is left rear wheel bearing says no big deal I carry them in stock and a couple of hours to install. I say ok put it in. When I go to get my vehicle the bill is $738, $407 for the bearing alone. When I question it, I am told that it is a superior bearing and has a 3 year warranty. I leave and call around. I can get same bearing for $153 on internet (Rock), GM dealer $289. When I share my findings with Troy first thing he asks me is what is the warranty on the bearings and I say 1 year. He tells me he gets his bearings from APC. I check with APC and yes they have a $406 (retail) bearing with a 3yr Warranty and also have Delco (GM) original equipment one for $300 with a 5 year warranty. At the outset, neither the cost of the bearing nor the warranty were ever discussed but when I questioned the cost of the bearing I am informed of the most important 3 year warranty. If the warranty was so important why wasn't I informed and better still why wasn't I offered the $300 bearing with the 5 year warranty. What is missing on the $738 invoice is any reference to the 3 year warranty on the bearing. So when I go back 2.5 years from now to get my warrantied bearing replaced, since there is no reference to the 3 year warranty I might be out of luck. That's right. Caveat emptor.

    From the owner: Let Bear Wheel & Brake Service in Owen Sound take care of your vehicles electronics, transmission…read moresystems, air conditioning, alignment and suspension systems and brakes. We pride ourselves on quality workmanship and won't rest until your car is running at optimum level. Call us for a quote today.

    Randy's Service Centre - autorepair - Updated May 2026

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