The gas valve on our four-month old water heater broke on a Friday afternoon. The warranty company responded Monday that they did not have a technician in our area so we needed to find a licensed plumber to hire and they would reimburse us up to a certain limit. This was in Sept 2021 and plumbers in Baxter had waiting lists at least three weeks out. My mom and aunt had hired Randy for previous work and gave him top notch reviews. I called him on Monday. He answered his phone (first major plus), he came over that evening to fix the water heater after regular hours for which he, too, was booked out three weeks (second major plus,) he repaired it within the warranty reimbursement allotment (third major plus), he gave advice on other plumbing questions in the house (fourth major plus), and he was extremely pleasant, helpful, smart, and patient with us who had been without hot water for three days :/ (best plus ever). This guy is a true gem. read more