I truly can't recommend Randy's office enough. Crystal has walked me through everything I've needed to know about car insurance (and trust me, I don't know anything). If I could give them more than 5 stars, I would! read more

Highly recommend working with Randy! While I lived in Hawaii for 5 years, I worked with Randy and his team and they were always so helpful and responsive after I unfortunately got into an accident and when my catalytic converter was stolen. They are really great people and truly care about you. Mahalo! read more

Krystal helped me with both claims. It was the smoothest experience I have ever had in 57 years! I have been in Customer Service for 30+ years myself, and she far exceeded anything I ever could have expected. Beyond Professional, caring and incredibly fast are just some of the things that I experienced I absolutely recommend to anybody seeking their services! Absolutely the definition of ALOHA, super grateful for her help and she eliminated any stress! read more

This is our 3rd year with state farm insurance. The agent Randy Nishii and he's staff is very helpful in regards to changing my old policy to he's policy with them. Very friendly staff and as well as him. If you need a quote or insurance give them a call. I'm sure they will be very helpful for your needs. read more

State Farm has always been my go to for insurance. But this branch called me on my birthday just say happy birthday.

I'm going to miss this office! They are so much responsive and efficient than the State Farm offices on the mainland. I live in California but I used Randy's office for a policy on my parent's house in Kailua. We just sold the house in Kailua, so I canceled our policy. Randy's office is prorating the policy, and as usual, is so friendly and handling everything efficiently. Thank you, Malia! His office is still handling policies for my sister in town, so I guess it's not a final aloha, but I'll still miss them. I only wish I could use them for my car and house policies in California! read more

Great staff! Malia help review all my policies (car, home, rental, and umbrella) and I switch to State Farm. Mahalo

@Randy Nishii - Thank you for your reply. However, I just want to be clear that there was no misunderstanding. Yes, the jeep was suspended but when I contacted Krsytle I said that I no longer have the Jeep. It wasn't a matter of I wasn't unsure what I was going to do and if I was going to add another vehicle in the future or not. The point I made was, I traded it and it was no longer in my possession so I wanted to remove it all together off of my policy. read more

Randy and his team is efficient and effective. He has insured my condo for almost 10 years. When claims were filed State Farm was responsive and did not raise my premiums because of it. He has been attentive to my questions and I have referred family and friends to his agency. Thank you Malia for all the leg work and constant communication.... read more

**MY STATEFARM AGENT IS THE BEST!!** I love my StateFarm agent Randy Nishii & his ever so awesome office staff. They are very personable & kind & provide outstanding customer service each & every time. I'm a very very happy customer. read more

Without doubt the BEST insurance agent/office I've ever dealt with. The staff is always helpful but they also go above and beyond to make you feel appreciated. Things like sending a card and calendar at Christmas, personal calls to wish happy birthday definitely make you feel like more than just a number. Can't say enough good things! Thank you! read more

Everyone I've dealt with at this office has been absolutely wonderful. Helpful and prompt with their services, in addition to having zen-like patience with me!! read more