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Randy E Johnson -State Farm Insurance

3.7 (6 reviews)
Closed • 8:30 am - 5:00 pm

Services - Randy E Johnson -State Farm Insurance

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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We started using MountainStorm as our insurance broker in mid 2022 for car and home insurance. At…read morefirst they were great, very attentive and we felt they were working hard to get us the best deal possible. But two years later that all changed. Our rates started to soar and we began to have a hard time getting ahold of someone or even getting a promised return call. We finally decided to stop doing business with them this year after we kept calling for over a month trying to get someone to shop around our policy due to huge increases in our premiums (we've never had an accident or filed a claim on our home). When they finally did get back to us the conversation felt very steered towards insurance companies that would benefit them and definitely not us (ie best commission for them) We went with another company that saved us over 3k on our policies and will be proactive in making sure we have the best rate and coverage each year without us having to call in and ask for it. I would avoid doing business with them because they are no longer for their clients and it shows.

I was referred to them by my realtor and find their lack of professionalism astonishing. I reached…read moreout to them July 2nd and it took 9 days (July 11th) to even respond to me about revisiting a quote for insurance. After the response, it then took them another 7 days (July 18th) to reply to me. Keep in mind that this is coming off of the original engagement in which I contacted mountain storm and didn't receive any follow up or quotes for over 3 weeks due to an employee termination. On top of all of this my realtor sends me an email where the owner Jeff finds it appropriate to personally attack a client prospect, ME: "He is so price sensitive because he wants the best coverage in the world for nothing. I've done all I can do for him. I fill in the gaps in his coverage and I tell him to go back to his agent to do this. He just keeps complaining about the price. My price is going to be higher because I'm not gonna sell a crapy policy." Let's be clear: 1) Your job is LITERALLY to find me like-or-better insurance coverage at a like-or-better price. My second request to you was an attempt to move business to you because my existing Allstate policy was going up $700. It has absolutely nothing to do with price sensitivity. 2) I have never ONCE complained about price, because in the entirety of our working relationship, it took nearly a month to even seen pricing information. 3) I'm not looking for the cheapest crappiest policy, that's why I reached out you professionals like you for your guidance. For your information, I reached out to another insurance broker and within 24 hours he (like you said originally) recommended that I stay with my existing policy even with the $700 price increase. Imagine that? Good customer service. You should try that.

Lautenbach Insurance Agency - Our friendly and experienced staff

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Fred and Andy are great! They have helped me with my insurance now for a few years. They are fast,…read moreefficient, and help me know all the options so I can make an informed decision. Keep up the great work!

Happened to meet an old friend for coffee in Littleton and realized I was close to our…read moreorganization's insurance agency, Lautenbach Insurance. So I stopped by. No business to do, no additional needs, not buying any insurance... just stopped in to say hi. And they welcomed me as a friend, like always. Another client was just leaving, with a lot of laughs and warmth and smiles. That's how it is. Because that's who they are. They become a partner and friend. You don't get this kind of service anywhere else. And yet, their prices and premiums are still competitive, often lower than anywhere else for the same insurance. Better than anyone else has offered. Best of all, they are honest and once even told me how I could get better, less expensive coverage somewhere else for a personal project. Very "Miracle on 34th Street," right? I can't believe it has taken me this long to share my experience. Guess I was inspired today. Give Andy, Fred, or Doug your insurance needs and you'll be like me... a satisfied client who feels more like a friend. Just can't say enough good about Lautenbach Insurance. Keep it up, guys! Sorry it took so long to write something like this. But also, thanks for never asking me to. You rock!

Randy E Johnson -State Farm Insurance - homeinsurance - Updated May 2026

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