Our entire family received our care here for years. Paid the concierge fee of over $400 but the…read moreproblem is there is not even basic service! The previous reviews mentioning rude staff are accurate. They don't always ask for your insurance card or they're too busy to take it. So you may get a bill six months later for the visit, full cost, from their billing service. If you call the office and complain, they'll say we don't have your insurance card on file. Do they call you or does the billing department call you, like one would assume a concierge practice would do, prior to billing the insurance? No. Since the we received the bill from their billing department six months after the visit, if the billing department refiles the claim with insurance this time, the insurance will deny the claim because it was submitted too late... Not sure what the problem is, front staff or billing, but this scenario happened twice to our family in the past year. Told the office staff we were taking our business and concierge fee elsewhere. Of course the office sent a letter saying my calling to complain about the billing issue was abusive. What's abusive is the way the staff treats patients. We're already paying over $400 for concierge fees annually, plus our high monthly health insurance premiums, our deductible, your office doesn't ask for my insurance card and then bills me six months later for the full price of the visit, over $200, and they don't think the client is going to be a tad upset?

I want to express my sincere appreciation for the promptness and professional care I have always…read morereceived from Dr. Morf. He truly cares for his patients. I have never left his office without a proper plan of care. His staff is very welcoming and professional. He is an excellent physician and Santa Barbara is blessed to have him! Thank you Dr. Morf!

INCREDIBILY, you will save time and money driving to Ventura or San Luis Obispo. DO NOT COME HERE…read moreIF YOU EXPECT EQUITABLE PROMPT SERVICE. I need a cpap mask. They had them in stock. The person in charge of the masks was in the back. There were no other clients in the office and they sent me away. I drove from downtown SB twice because they do not answer the phone and their posted hours are incorrect. They want me to email the doctor to email the tech to set up an expensive appointment I do not need and will take days to set up. My experience indicates that this sleep center is a shoddy racket with poor quality of service and no ethics. I would avoid doing business here if at all possible. MY SENSE IS THIS IS A BUSINESS SET UP TO RIP YOU OFF!

Dr. Polito runs a very busy but wonderfully well managed practice in both internal medicine and…read moresleep medicine. After navigating the pre appointment questions I got an appointment. From the moment I came in I enjoyed good customer service from the office staff. Coming on time for my appointment I waited less than 5 minutes to get my vital signs done and be placed in the exam room. Dr. Polito came in just minutes later and clearly already had a grasp of what I was looking for based on those pre appointment questions. He took the time to do a thorough interview to fully understand my needs and to explain his treatment plan for me. He read the data from my old cpap machine and set up a sleep study to further diagnose the cpap machine and the patient (me). I left very optimistic. So far, so good. Stay tuned for updates next month.

Avoid this clinic if you're not already a patient…read more Do not come here for vaccines unless you're an established patient. We scheduled appointments for both COVID and flu vaccines because this was one of the few clinics offering COVID shots for 2-year-olds. After arriving, we were told they couldn't administer COVID vaccines and could only do flu shots. What they didn't tell us is that you must be an established patient even for flu shots. Instead of a $20 vaccine covered by insurance, we were charged: $140 for a new patient "establishment" fee (never disclosed in advance) $25 for vaccine administration $20 for the actual vaccine A simple visit that should have taken 10 minutes at CVS turned into a two-hour ordeal and $185 in charges. The staff seemed confused and unprepared. Save yourself the time, frustration, and unexpected costs -- go somewhere else.

Rebecca Huerta -Sussman…read more 28 minutes ago June 16, 2025 Hello. I am writing a review of the Goleta Neighborhood Clinic and the operators who take questions or assist the patient with many issues like pharmacies, etc. I go to the Goleta Clinic on Calle Real. My doctor is Dr. Dennis Baker. I cannot say enough to complement this physician I see on Mondays. I have had other physicians at the Goleta Clinic and they have all been good, however, Dr. Baker is by far the "best" Internist I see that I feel "very" comfortable, at ease and trustworthy. He is a patient- friendly physician who always treats me with dignity and respect, and I can discuss any issue I may have at the time I see him, and I respect and trust and feedback he gives me regarding any health question or other subject. He listens and he does not have a "God-complex" that many physicians often exhibit. He is a great asset to the SBNClinics. The operators who take calls for the Clinics I have found excellent, and they have often helped me navigate the pharmacies lack of cooperation, and relay information to the provider when he/she is not present on a given day. Kudos to them! And Kudos to the Medical and Office Staff of the Goleta Clinic. They are always kind and helpful. I always feel welcomed and understood even though on a certain day I may feel grouchy. Thank you to all of you who do such an excellent and much needed service. : )

I have been a patient of Dr. Elizabeth Kim for some years, and I feel she is one of the best…read moredoctors in Santa Barbara. She is very caring and makes you feel comfortable when you are in her office. She is knowledgeable and caring, and goes that extra mile to explain things to you. She has even called me after hours explaining some of the routine tests that I have taken. I would recommend her highly if you are looking for an excellent, caring primary doctor. Christa Lyons

Dr Kim is simply wonderful. She's great at diagnosing what's bothering us and referring us to…read morespecialists when necessary. Rachel at the front desk is super friendly even while she's busy keeping the office running smoothly.

Extremely caring and helpful physician. I am grateful for his insightful care for the last 10+…read moreyears.

i saw Dr. Birken back when he was fairly new. After not having a regular Doctor for many years, due…read moreto changing insurance plans, I went back to him and paid the $200 annual fee. While the Doctor himself is personable, I would describe the staff as curt. My last interaction was the worst. I thought I would be moving out of state, so I did not pay the annual fee. After the debris flow, I postponed my move by a few months. When I called to see if he would renew my prescription anyway, I was told by a staff person, that incredulously, I hadn't been a patient for over two years! It had only been a few months. I wrote him a letter to see what he might have to say about the discrepancy, but I never received a response. My next Doctor told me I did not really need the prescription.

Dr. Parry is one of the few doctors I have been to who actually sits and talks with me to know…read moreexactly what is going on with my body. Appointments with her take approximately 50 minutes. Not at all like other doctors who sweep in with a clipboard hand, ask a few questions, and then leave their staff to explain what my next steps are. She is thorough, professional, kind, knowledgeable, and understanding. She also keeps up with the latest in medical innovations so that I am getting the best and most up-to-date treatment. I highly recommend her.

Very kind and caring Doctor and staff. Very attentive and…read moreprofessional. I would highly recommend Dr. David Phrainer to anyone looking for excellent health care.

Nothing but 5 stars for my longtime pcp, Dr, Phreaner who is the most concscientius doctor I've…read moreever had the pleasure of knowing. 5 stars for his staff, especially Natalie who are always so helpful and kind. Dr. Phreaner is an easy going doctor, very thorough and very informative.

I had a wonderful, conscientous meeting with Dr. Whipple. He was thorough and the staff was as…read morewell. -Owen Roth

What a scam of a healthcare facility. A primary care visit was upcoded which affected coverage by…read moremy insurance plan for primary care benefits. My out of pocket cost was ridiculous. Feels really manipulative and I will never trust this office again. The doctor was subpar anyways so not missing out on anything in the long run. I saw the reviews before but was distracted by the open availability and ease of booking online. Don't be like me- find elsewhere to establish care.