Todo el personal muy amable. El Dr. Trabaja muy bien. Me atendieron muy bien ., muy puntuales con los horarios. read more

Great office doctor is conservative and the staff goes over and beyond. These negative reviews should be geared towards the insurance companies that don't cover necessary procedures. It's sad that patients write negative reviews towards the office when they don't have control over the insurance coverage. I appreciate the honesty and hard work this office provides. read more

My wife and I have had a relationship with Dr Rische of Rancho Dental for 15 years or more and he is a skilled, empathetic dentist whom I & my wife both trust and my parents before me. Like many patients, price factors in greatly when managing our dental costs. Fortunately, Delta Dental listed Rancho Dental as a provider. We felt that by no means "cheap", the prices we paid for the care we received were always fair. We have had a lot of work done at his "one dentist office" over the years. Disappointingly, after a return call from his office today, we now find ourselves priced out of his care and no longer valued as patients. After a quote by two other offices the front desk referred my wife to a year or so ago for surgical removal of an abscessed tooth and a subsequent implant and crown, tipping the scales at $7500 (the marble flooring WAS nice though), we found, through friends, a dentist across the border in Tijuana. The facilities and equipment were every bit as sanitary as we'd get here, the work was comparable, and the prices were easily half and in some cases a third the cost. The drawback is the time factor and MX driving, but for the savings, it's incidental (no pun intended). Today, after making an appointment for my wife with Dr Rische for a tooth ache, I was informed in a call back from the front office, "Angela", that our business was only welcome on the condition that if the tooth in question needed a root canal and subsequent crown, (we could choose any endodontist for the RC), we would be expected to have the crown (or filling) done by Dr Rische. This before any exam was performed. We've had our share of crowns done by Dr Rische over the years, the 5-year warranty was generous, and always accepted the $500 or $600 copay our insurance provided for and still does. Those days unfortunately are gone. The cost I was quoted at Rancho Dental was around $1500 for a zirconium crown on a molar which is all the Dr. now offers. I'm sure it's a top-quality job and wish I could afford it, I would. As my wife and I both were in the office the past couple of weeks for check-ups for pain, my wife for a tooth which the Dr referred her to an endodontist for, and I for pain which apparently (unbeknownst to me) was related to a surgical extraction of an implant and subsequent bone graft at the site (performed by our dentist in TJ), the front office implied that we were taking advantage of their services, stating we'd get an exam then go somewhere 'cheaper' to have the work done. IOW, rather than getting an exam which might or might not be related to work another dentist had performed, the idea of us going to another dentist for major work meant we were taking advantage of their office. Nothing could be further from the truth. I explained that we had no idea what was causing us pain and went for the exams in good faith. It never occurred to me that all along we were viewed as just a credit card not as valued patients needing care, after spending what must be thousands of $ over the years. This was a 'preemptive' call we received from the front office who, because they didn't make enough money from our past two visits, now didn't want to take a chance on not making any more from my wife's discomfort at her appointment tomorrow. No conversation about financial assistance or any desire for a conversation at all, only [sic] "if you're going to go elsewhere to have major work done rather than pay our prices, you're better off going elsewhere for everything." Wow. Leaves me with a gnawing in my gut at the tactless hard sell response to longtime customers who always acted in good faith with loyalty, courtesy and respect. Unfortunately, those values mean little at Rancho Dental. read more

My wife and I have had a relationship with Dr Rische for probably 15 years or more and he is a skilled, empathetic dentist whom I & my wife both trust, and my parents before us. Like many patients, price has always been a factor in managing our dental costs and fortunately our insurance, Delta Dental, had his practice, Rancho Dental, listed as a provider. We felt that by no means "cheap", the prices we paid for the care we received was always fair. We have had a lot of work done at his "1 dentist office" over the years. Disappointingly, we now find ourselves priced out of his care and no longer valued. After a quote by two other offices his office referred my wife to a year or so ago for surgical removal of an abscessed tooth and a subsequent implant and crown that tipped the scales at $7500 (the marble flooring WAS nice though), we found through friends who had been using him, a dentist across the border in Tijuana. The facilities and equipment were every bit as sanitary as we'd get here, the work was comparable, and the prices were easily half and in some cases a third the cost. The drawback is the time factor and MX driving, but for the savings, it's incidental (no pun intended). Today, after making an appointment for my wife with Dr Rische for a tooth ache, I was informed in a call back from the front office, "Angela", that our business was only welcome on the condition that if the tooth in question needed a root canal and subsequent crown, (we could choose any endodontist for the RC), we would be expected to have the crown (or filling) done by Dr Rische. This before any exam was performed. Now we've had quite a few crowns done over the years and always accepted the $500 or $600 copay our insurance provided for and still does. Those days, unfortunately are gone. The cost I was quoted at Rancho Dental was around $1500 for a zirconium crown on a molar which is all the Dr now offers. I'm sure it's a top quality job and wish I could afford it, I would. As my wife and I both were in the office the past couple of weeks for check-ups for pain, my wife for a tooth which the Dr referred her to an endodontist for, and I for pain which apparently (unbeknownst to me) was related to a surgical extraction of an implant and subsequent bone graft at the site (performed by our dentist in TJ, the front office implied that we were taking advantage of their services, stating we'd get an exam then go somewhere 'cheaper' to have the work done. IOW, rather than give an exam which might or might not be related to work another dentist had performed, the idea of us going to another dentist for major work meant we were taking advantage of their office. Nothing could be further from the truth. I explained that we had no idea what was causing us pain and went for the exams in good faith. It never occurred to me that all along we were just viewed as a credit card not as a patient needing care, after spending what must be thousands of $ over the years. This was a 'preemptive' call we received by the front office who, because they didn't make enough money from our past two visits, now didn't want to take a chance on not making any more from my wife's discomfort at her appointment tomorrow. No conversation about financial assistance or any desire for a conversation at all, only [sic] "if you're going to go elsewhere to have major work done rather than pay our prices, your better off going elsewhere." Leaves me with a gnawing in my gut at the tactless hard sell response to long time customers who always acted in good faith with loyalty, courtesy and respect. Unfortunately those values mean little at Rancho Dental. read more

Dr. Richey is a professional and expert in his field. He is efficient, no nonsense type a guy. It is my humble opinion he is very conservative and does not diagnose un necessary work. If you are looking for fair and honest work & pricing, Rancho Dental Group is for you. Some of his staff have remained with him over 20+ year, that says a lot about how he treats his staff and how he runs his business. Located in Hillcrest with plenty of parking. Call for an appointment, you wont regret it. read more

Rancho Dental Group - General Dentistry Near Me - San Diego, California

This dentist was phenomenal! I was extremely nervous about my deep cleaning and having to get a needle in my mouth. They heard me. They knew I was extremely uncomfortable and nervous about it so they provided two other options. Which I took. They front desk ladies are super nice and make you feel like friends from the moment you walk in. The office space is great and of course, Dr. Richey is a great guy who made my teeth what they are. Wonderful establishment! read more

Rancho Dental Group - The office decorated at Halloween, so cute! - General Dentistry Near Me - San Diego, California

Dr. Richey has been taking care of my teeth for over 20 years!!! I'm in my 50's now and I still get compliments on my teeth. Dr. Richey genuinely cares about his patient's comfort, well-being, and the end result!!! He is also VERY skilled in giving shots....DONE before you know it. Dr. Richey is very knowledgeable, honest, and straightforward. He is also very respectful of his patients' time. I don't think I've ever had to wait very long for my appointment or sit in the dental chair beyond the necessary time to resolve the problem. I really appreciate his time management so that I can get back to work. I recall there was a short time when one of the front desk personnel was not a good fit for the office and, sadly it resulted in some negative reviews. I can assure you that this is no longer the case. His office staff are very kind, welcoming, and friendly. Overall, it's a cozy office where you get great dental care at a fair price and feel like you are part of the family. read more

I've been going to RDG for more than than fifteen years. The staff is friendly and I never have to wait. Dr Richey has always been easy to reach in an emergency. I hate shots and he's good at giving them. I plan to keep him as my dentist. read more

On January 4, 2023, Dr Ritchey placed a crown on tooth number 15. I paid approximately $500 more for a porcelain crown out of pocket. Dr Ritchey's said it would last much longer and look better. When the Dr showed the crown to me before he installed it, it looked very small like it wasn't going to cover all of the original tooth. I didn't think much of it since Dr Ritchey was the expert and told me he had been doing dentistry for 30 years. I recall the procedure was very painful as Dr Ritchie gave me several shots of Novocain. More than I ever remember getting before. I did notice a few months later that I could feel a slight gap on the side of the tooth between the crown and my gum line. I didn't think much of it as Dr Ritchey was the expert. Less than a year later, I was eating a chicken burrito and as I bit into the soft chicken the crown broke into pieces. I returned to Dr Ritchey's office the next day and he said he would fix it free of charge since it was his mistake and he would "get it right" this second time. Apparently he hadn't removed enough of the original tooth making the crown too thin. I remember thinking this guy has 30 years of experience and he can't get the crown right the first time? I thought I'll give him a second chance because everyone makes mistakes. As he went to inject me he forgot to use a numbing cream before injecting me. He seemed bothered by the suggestion that he use a numbing cream before give me a shot. I said do you know how much those shots hurt? Again bothered by my comment Dr Ritchie numbed the spot and then gave me another several shots. As he started to grind away on my tooth I had severe pain and he went back twice more to give me more painful shots pushing the needle deeper and deeper into my gums each time. I remember cringing in pain. After he took more tooth away, his assistant finished for him putting a temporary crown on which lasted a few days before it too fell off. A couple week s later, I was called out of town for an emergency and a week later I began to wonder when I would hear from the doctor notifying me it was time to install the new crown. I called up and the doctor's assistant Angela who lied to me telling me she had been trying to call me to schedule me in. I let her know my phone was working perfectly and I didn't have any phone msgs or emails. We scheduled me in for their first appointment. When I arrived the doctor asked where the temporary crown was and I explained it came off after a few days as they always did when Juan his assistant did the work. Dr Ritchie didn't clean the tooth up but simply started putting the new crown on and having me bite down on the dark paper. He grindded away on the crown sizing it. He did this twice and on the third attempt his high quality porcelain crown disintegrated into pieces once again as I bit down. Dr Ritchey was visibly upset and said it was my fault for not coming in sooner and he would need to take away more of the tooth, a third time to make the crown thicker. As he started to get out his shots and get ready to inject me a third time I said "Wait a minute." Do you know how much pain, time and inconvenience he had caused me? I said I'm not sure you get a third bite at the apple. He apologized profusely for his incompetence and offered me a full refund. I said will this enable me to go elsewhere? He said "Yes." I explained that it would take me time to schedule and go see another dentist not to mention we would start from square one again. Dr Ritchie assured me he would give me a full refund. I said I don't want problems with the insurance company at the next office where I get this fixed. He assured me he would issue me a credit back and contact the insurance company for their refund as well so I could go elsewhere. I would never have taken this deal unless I knew I could get the work done elsewhere and have it covered by insurance. I don't have the money to pay for the cost of the full tooth that's why I have insurance in the first place. The next week I got a call from the new dentist's office saying I would not be covered by insurance for 5 years since Dr Ritchey had not issued the credit. After three calls to Dr Ritchey's office including one on the emergency line and an email I called Delta Dental and filed a dispute. I finally got a call back from Angela the lady who had lied to me before saying she would call Delta Dental and resolve the issue. I day later I got an email saying they would not refund the $1000 to Delta Dental as they had promised and I would need to pay the extra $1000 myself and they would wait a month for the issue to be resolved. I relied on Dr Ritchey as a professional. I assumed the higher cost crown would be fit for the purpose it was intended. It clearly was not. I think it's important that other potential patients are warned about the lack of professionalism, service and integrity of Dr Ritchey. read more

I'll never go to a different dentist!! I usually don't write reviews, but Dr Richey did beautiful work for me on a crown on one of my front teeth. I was so anxious that the crown wouldn't look realistic because of experiences I had with other dentists in the past, but Dr Richey put me at ease and delivered spectacular results. I really can't tell the difference between the crown he made for me and my other teeth. Love this dentist!!! read more

Dr. Richey has been our family's dentist for over 20 years. He's friendly, and skilled in general dentistry and restorations. Dr. Richey has erased our fears of visiting the dentist with his gentle care and painless shots. I recommend Dr. Richey to my friends who are looking for quality care at a fair price. read more

I always have the best dental experience with Dr. Richey! The whole team was super friendly, and the vibe in the clinic is chill. Dr. Richey knows their stuff and makes sure I am comfy the whole time. It is always a painless and quick process. That's what you look for in a dentist. read more

I moved to SoCal two years ago and have used Mark for several dental procedures and cleanings. Highly recommend, he also makes great conversation and makes which makes the time go quick. read more

Great dentist! Dr. Richey is very good and really knows what he is doing. He work fast but is not rough. The lady's at the front are great. Very nice and helpful. They all really help reduce the stress of going to the dentist. read more

Dr. Ritchie has been my dentist for 20 years. Both the staff and the doctor have my full support

I have had issues over the years with a couple of crowns done by other dentists. Dr. Richey was able to remedy both situations quickly and successfully. One crown had been done several times so poorly that it required gum surgery. I finally don't have issues with food being caught in between my crown since Dr Richey fixed it correctly. And the other crown kept falling out and I was advised I needed an implant but I didn't want to go through the long process. Dr. Richey was able to provide an immediate solution and connect me quickly with an endodontist that was able to save my tooth and rebuild it so Dr Richey could successfully replace the crown. His office staff always goes above and beyond to make sure I'm treated well and taken care of. I highly recommend Dr Richey and his staff. read more

I have been seeing Dr. Richey as my dentist for 23 years and would not even consider seeing someone else. The staff are great and Dr. Richey has always been top notch. After I started going to Rancho Dental in 2000 five other family members switched and still go there to this day. read more

600$ for cavity and cleaning Feb 1st 2020. Was supposed to get reimbursed by my insurance once they submit a claim, which they HAVE NOT as of April 14th, 2020. Was told many times their accountant Priscilla M. would process the claim but this was false Information. Very unsatisfied and after paying so much with some services not rendered, I have filed a claim with BBB. So far I have called many times and their story keeps changing, and they had over a month to submit the claim before Covid19 even became an issue. I will never come here for dental work again. Total nightmare. Front desk worker Alex is rude and condescending to me and my insurance rep over the phone. Very dismissive and unapologetic. Is that what you call customer service ? read more

Wow I don't know what some of the negative reviewers expect from their dentists but it seems a little much. The staff here isfriendly and the office manager has gone out of her way to save me as much money as possible for the dentistry I've needed. I needed periodontal cleanings for about a year and a bite-plate fitted for TMJ, and I think the service I rec'd was top notch. The dentist is a little on the quiet side, but I'm not thrown by his lack of small talk since he knows what hes talking about. Under-the-gums cleanings can be very painful, and he has a very gentle touch. I've been going there for years, but yeah if you're the type who needs a doctor or dentist to be your buddy, this probably isn't the place for you. If you're looking for a great dentist who won't charge you an arm and a leg, hes for you. read more

I have been coming to Dr Richey's Dental office for many, many years. He is exceptional dentist (A+) and his staff has always been and shown superior customer service. -John Slade read more

Rancho Dental Group - General Dentistry Near Me - San Diego, California

This is a great dental office. They are always on time, clean and always do a good job on any problem you have with your teeth. I highly recommend this place. read more

I'm usually not the kind of person to write a review after a bad experience, but I couldn't resist after my visit. When I was looking for a dentist I originally checked this site and saw all of the positive reviews, so I decided to give this practice a chance - looking back I wish I didn't! First, when you walk in, it smells like mold. I wasn't trying to be judgemental so I kept staying positive while filling out my information. When I got back into the room, the x-ray tech kept using this painful object in my mouth to take x-rays. I even had to hold the object with my hands as it was heavy and jamming into my mouth. When the doc comes in, he introduces himself and seems very friendly. He takes a look at my x-rays and immediately says I I have a cavity that needs to be filled. He then pokes around in my mouth for one minute and tells me I need some special deep cleaning along with the filling and this can be done another day. I ask, "so am I getting my teeth cleaned today?" He tells me no because I need to have this special cleaning followed by 3 additional cleanings this year and he doesn't have time for that today. I'm frustrated because I moved my work schedule around for this as I am very busy and just wanted my teeth cleaned. I brush and floss daily and take very good care of my teeth, so it was a little shocking I needed these special cleanings. I then go to check out and they say they can fit me in tomorrow to do this special cleaning. I tell them I need to check my schedule and I will call back later. I then ask for a receipt so I know what was done today and the receptionist responds, "I've never had anyone ask me for this. You didn't have a cleaning done." I said ya, but I had x-rays and I like to keep track of what was done. She says, "I can give you a doctor's note." At this point I'm irritated. I leave and start looking for another dentist. I do more research and am able to get in to see another dentist on the same day. They need copies of my x-rays performed as my insurance only covers once every year or I will have to pay out of pocket. I call this office asking if I can get a copy e-mailed to me as I have an appointment, which they tell me, "It may take up to 10 business days." I then tell them I was able to get another appointment today for a teeth cleaning later and need them today. I then ask, "aren't they digital and you can send via e-mail pretty quick?" He says ya, but we are too busy and have other patients and I don't have time right now." I get it, I'm being a little extra as I'm asking to have the x-rays sent the same day, but this practice failed to clean my teeth today when I took time out of my busy work schedule to get this done! Furthermore, the doc didn't ask me if I wanted the special deep cleaning followed by 3 more this year. He basically just told me. I should've been given the option to just have my teeth cleaned for a routine cleaning today if that's what I wish to do. Needless to say, I do NOT recommend this place. **UPDATE** Luckily I was able to see another dentist the same day as I had taken off work to have my teeth cleaned. When the receptionist at the second dentist office called to get my x-rays, the receptionist (Alex) at Rancho Dental Group lied and told her I never gave them my e-mail address. I gave him my e-mail address over the phone when I originally asked for my x-rays and even made sure he had it written down correctly. When the receptionist at the new office asked if they had it as I should've written it down on the registration form, he lied again and said I never wrote the e-mail address down, when I actually did when I filled out the forms. The new dentist at the next place did a thorough exam on my mouth. He took a good look at my teeth and x-rays and said I didn't need deep cleaning and there is no cavity. The dentist cleaned my teeth and told me to come back in 6 months. Do your research folks. Be your own advocate. If something doesn't feel right, then it probably isn't. read more

I've been coming here for 12 years. I've loved this dentist because he doesn't waste my time with needless procedures, I'm in and out quickly, and everyone in the office is kind and professional. With the exception of their new front desk receptionist. He is the absolute worst. The last four appointments I have made (each six months out) have all been rescheduled the day before. I do shift work and I cannot just come in early last minute. The first time he rescheduled me, he called the day of my appointment and told me I needed to move my appointment up by a couple hours. I couldn't do that, so I rescheduled for another week. Things happen. When that week came up, he called me the day before and stated that the office had cancellations and they needed to move up my appointment by several hours. I told them this was not possible and that I didn't feel like it was fair to reschedule me because he wanted to go home early. They could only fit me in the following week. I argued that this was the second time this had happened and he then told me it was actually because the Dentist had an emergency. I asked what it was and he went on a rant about how the Dentist is "oddly private" and how he couldn't dare share that information. When I went into my appointment, I talked to the Dentist and the Dentist did not have any such emergency and apologized and said he would handle it. The third time their front desk rescheduled me he asked me "Due to Covd19 restrictions, would you like to reschedule your appointment?". I told him no, I would like to keep it. Then he said "Ok well we have to reschedule your appointment due to Covid19 anyway" and rescheduled me AGAIN for the same week. Which makes NO sense. Why even ask if you "have" to do it? And what changed in a week? Nothing. Today, he called the day before my appointment and told me that due to Covid19, my appointment would need to be moved up by several hours. I call bullshit. I am not in a profession where you can just leave work a few hours early and every time this happens, I have to rearrange coverage of my life and shift. After 12 years of Dr Richey, I finally just got a new dentist. I'll give this review two stars instead of one because I'll miss him. TLDR: If you have a tight schedule, don't go here. If you don't care about having to change your appointments last minute to accommodate a lazy and lying receptionist, then the dentist is excellent, quick, and professional. read more

Had a 9 am apt. Was 7 min late and the front desk guy that couldn't care less about anyone but his poor choice in music told me it would be 45 minutes because I was 7 min late! How is it my fault the book 3 people at the same time ? After having time to wait in the lobby and read these reviews I am so glad I didn't go in read more

My work assigned me this dentist as part of my medical. I called and left several voicemails for a callback, but never received a call back from the receptionist. Not sure how the dentist is, but their receptionist is terrible! read more

I miss my old dentist in Encinitas more than I miss Razzles. You know, "first it's a candy, then it's a gum?" Anyway, Rancho Dental Group is about the closest I've been able to come to my dearest Dr. Fink. The head receptionist, Angela is a complete and total doll. She'll tell it like it is, call insurance and fight her little tooshie off for you, and make sure that you're taken care of both by the Dentist and by your insurance company. ***Update: Given the awesome front desk staff, the actual dentist at this place is crap. Honest-to-God he looked at my teeth for about 4 seconds before declaring "see you in six months." I know it echoes a few of the reviews before, but I was appalled! Not that I love being poked, prodded, stuck, and stabbed by those little picks and gagged by those little mirrors, but I do expect my dentist to do a thorough cleaning. That's it... I'm going back to Dr. Fink in Encinitas! read more

NOPE. I am not one to make unfounded accusations, but I have a whole panel of unbiased dentists telling me to RUN from this guy. I had to switch to an DMO recently so I ended up here. First time I came in, I didn't need a cleaning, just a referral to an oral surgeon. I was very concerned that after checking my teeth, Dr. Richey refused to offer me a standard cleaning INSISTED I pay for a "deep cleaning." (My last dentist specifically told me I do not need a deep cleaning.) So, keeping an open mind, I went on the dentistry subreddit and relayed all the details of my interactions with him and his office. The dentists on reddit unanimously told me that what is doing is NOT the standard of care for dentistry. They also told me, "RUN." You can read the details here: http://www.reddit.com/r/Dentistry/comments/umdn0/deep_cleaning/ At this point you couldn't pay me to let this guy near my mouth. I don't mind shelling out for dentistry, but I want my dentist to follow the generally accepted standards of care, not his own made-up treatment plans. read more

I can get away with rating Dr. Richey with five stars. Want to know why? Because he pulled a wisdom tooth in FIVE MINUTES FLAT and there was QUITE HONESTLY no pain!! Can you believe it?! I was ready to be like on death's door for 3 days and it was completely painless. The only thing that hurt was when he stuck me with the anesthesia! That's it!! Seriously. It did cost me $145... but I wonder if that's cuz my insurance blows balls. They told me that the original cost w/out insurance is $200. There was no oral surgery/cutting, etc. So if you need to know a ballpark for a straight wisdom tooth extraction, it's $200 here. Dr. Richey is really nice, and yes like the others said just a straight shooter, no bullshit no small talk. One of the hygienists is super talkative though, and kept saying that she liked me because I was a "challenge" since it was difficult to get my x-rays. I am so impressed by the dental work here. I am almost willing to go for cleanings more than once every 5 years! read more

I don't know what some people look for in a dentist, but after my many years of dental work I would say my criteria is: 1. Do quality work 2. Don't rip me off 3. Don't hurt me I think these guys satisfy all 3. I would give them the fifth star if the office was a modern palace with state of the art equipment a la La Jolla, but if it was I am sure they wouldn't satisfy criterion 2. The front staff is pleasant and helpful and the assistants are wonderful. Dr. Richey is no great conversationalist, but hey, I don't really want to try to chit chat with the dentist when my mouth is numb and full of tools. He doesn't make idle conversation because he is concentrating - fine by me. Don't be dissuaded by the negs...no one wants to go to the dentist, but if I have to, I want to go here. read more

I think this office is great! Sure there are some personality things that you may have to learn to live with, or just get over (if you allow things like that bother you), but that aside, this practice is far better than most that I experienced in San Diego. I can really appreciate Dr. Ritchie for being fair to his Smile Saver patients, he will not create an excess of costs, will honestly recommend what you really need and get you the BEST crowns you could ever want! I think as a medic he has a talent & exceeds his ethical duties to his patients. If you make the decision to go elsewhere...GOOD LUCK!! btw...the job of the hygienist is to do ALL the talking, the dentist just skims for decay and abnormalities. Unless you have have cavities or other issues, don't expect any dentist to talk your ear off....that isn't their job.... read more

I went into the dentist with swelling on the roof of my mouth - never a good thing. The dentist told me "I burned my mouth on pizza". Really, I think I would have noticed. I went back a few days later because my "pizza burn" had not healed at all, in fact it got much worse. I was told, that it was actually an infection and I needed a root canal. Great. I went to the surgen with my official documents from the dentist, and he had scheduled my root canal FOR THE WRONG TOOTH! Seriously, this place is bad news and I sugest finding a new dentist asap! read more

Dr. Richey and his team: Juan and Priscilla are all terrific. They have taken beautiful care of my teeth and gums and are always professional and friendly and efficient. I highly recommend them. read more

Ummm GET A SECOND OPINION! It will save you hundreds, and your teeth. I am stuck under an HMO and so I have limited choices. I went in and he said I only had three cavities. BS. I went to a DDS a year ago (then fell out of work, no insurance, I know, judge away, my teeth were last on my list) and they said I had at least four cavities (yikes). He was IN and OUT didn't explain anything to me, not to mention when being X-rayed my mouth started bleeding from the guy shoving the plastic in my mouth. Anyway, so my HMO covers a cleaning and they said that they wouldn't do ANYTHING on my teeth until I paid (out of pocket) for a "deep pocket cleaning". Not to mention they never call, follow up, nothing. They just want you in and out, no costumer service as far as I am concerned. So I went to another DDS and didn't mention to them about my gums, didn't even mention I wanted a second opinion. They said my gums were fine and they actually took me through my X-rays and explained everything to me. I have MORE than three cavities (to be expected), and one of my teeth needs a legit cap. I hate, hate, hate, blasting people on this. BUT maybe it was just MY experience, I just know this stuff is important/expensive so I would highly suggest just getting a second opinion before you pay out of your pocket in addition to your insurance. read more

I'm not sure what all the negative reviews are about. I have to wonder if it's a grass is greener type of thing or not. I started going here somewhere around 2005 after a series of dental nightmares. While I never found Dr. Richey to be warm and fuzzy exactly I never found him to be off putting either. All this negative talk about not spending enough time looking at your teeth - maybe he just knows what he's doing and he doesn't have to dawdle? Maybe he's not into recommending expensive and unnecessary treatments. Maybe he recommends more preventative lower cost techniques (like deep cleaning) so that you don't end up having extractions later? It has always been a challenge to find a worthwhile health practitioner that takes my insurance because frankly my insurance sucks. When I finally found Dr. Richey I was really pleased with the level of care, availability and price for services. We kept going to him for years! When I moved from the area I tried to find another dentist closer to my house. After going to three different places and having horrible experiences (The last practitioner actually told me I needed about $14000.00 worth of dental work, after keeping me in the office for over 2 hours just for a CLEANING. Not sure why all these folks want to spend MORE time at the dentist office, but I sure don't. If you are one of them I will recommend the last place I just mentioned, it's in East County), my 15 year old son asked me why the heck we couldn't go to Dr. Richey. I realized that I wasn't saving any time at all by not taking the 30 minute commute to see him and we switched back again just recently. It was like going home. The staff is super friendly and was accommodating about urgent appointments and our needs. Dr. Richey didn't chastise me for cheating on him and just said welcome back. We were in and out quickly, he provided professional service, and my wallet didn't need CPR when we were done. No one likes going to the dentist so how often is someone going to say it's a pleasant experience - Never! But I'm planning on staying with this office until he stops taking my insurance, or retires. read more

OMG, THE WORST DENTIST I HAVE EVER SEEN IN MY LIFE!!!! he is the absolute worst, STAY AWAY AND RUN TO THE NEXT DENTIST. The idiot numbed me and tried to drill my tooth, when I told him to slow down it actually really hurts, he prescribed valium and told me to come back after I take it so it wont hurt me, I have had over 12 fillings and NEVER faced this. He only tried with me less than 7 minutes TOTAL before he ran out of patience. So you understand, he numbs me then he actually started drilling in my tooth and old filling and when i said it hurts HE SENT ME HOME with a drilled jagged tooth with broken old filling. I called 3 dentists locally and drove 135 miles to my old dentist the same day and they All COULD NOT believe this moron named Mark Richie, They all told me to sue his dumb a$s. im the least picky guy when it comes to dentist, and I paid Cash for a crown, so its not a insurance issue, the guy is just a total idiot. choose another dentist and save your self/ kids from this ignorant dentist. read more

This is a long overdue review. I had been going here for years and never had a problem...that is until my last appointment. I went in on a Friday morning ( which I had to take off work for) and the front door was locked. Ok...so I waited, and waited and waited. Finally someone came to the front door and let me in I explained I had an appt and the girl promptly said no you don't and that the dr was not in today. She looked at the appt book and said they called me to reschedule. I never got a phone call. She insisted I did. She said you are Dora right??? Um no, my name is Dana. She said they called a Dora and left a message. We'll obviously that isn't me. So I had to call my work and take another morning off the reschedule this appointment. Soooo I came back on Monday and was blown away by what I saw next. I work in the medical field and know they symbol that people use for ass@&$e. They had drawn that next to my name in their appointment book. I checked in and promptly told the receptionist that she may want to block the appointment book from clients view because I know what that means. She was so embarrassed. I told dr Ritchie about it and he said he would look into it and be in touch. Never an apology or a follow up call like he said he would. Horrible customer service. I wish I knew this girls name. All I know is she was unprofessional and had a dog running around the office. read more

I am going to find another dentist. They never answer the phone when i call during the "open" hours. I rescheduled what i thought was going to be a "deep Cleaning". Appointment was at 9 Am. I was out the door completed at 9:10 AM. Husband actually asked me what had happened when i returned home within 30 minutes of leaving home for a deep teeth cleaning. I was charged over $100 for a co-pay for this 10 minutes. I did not find the staff nor the dentist particularly welcoming. Professional but cold. read more

Rude front desk woman that answered the phone. Not the way to get new patients. She told me I didn't ask for the right service. Basically it was my fault. Very passive aggressive. read more

Was a patient a few years ago and never happy with the work or cleanings. Cleanings barely get the surface...only spend about 10-15 mins total to complete. I thought maybe this was a one time occurrence so I went back a couple times but unfortunately this is routine. Pretty useless. I always had regular check ups as well but when I finally switched dentists after being unsatisfied, I was told I had multiple cavities just months later! This shocked me since I had only one cavity in my life before, and my exam 6 months before with Dr Richey nothing was found. I also went on one occasion because a tooth was sensitive and hurting when I drank any cold liquids or with air exposure, Dr Richey did an xray and said nothing was wrong....I followed up with another dentist the next week because clearly something was wrong due to the pain and sure enough there was really something wrong. No reason to ever go to a place like this with so many great dentists in SD. My current dentist does a proper cleaning taking at least 30mins and inspecting everything to perfection; the actual dentist checks my teeth afterwards, this is what a cleaning should be! read more

Rude and non-personable dentist There are a few things that I found concerning during my visit. 1) The dentist was rude, non-personable, and did not seem to care much about my dental health. He did not even respond to my greeting. Immediately identify two cavities that needed fillings. These same areas have been noted over the past 10 years with prior providers offering to monitor, on subsequent evaluations they have been stable. He did not care to listen. Simply said I am just telling you what you need. ** this made me think Dr. Ritchey is interested in simply billing for procedures and can careless about my dental & financial well being. 2) Excess exposure to radiation during dental films (x-rays). I have never had some many shots at my mouth as I did in their office. The technology available here seems outdated. Which makes me concerned that their overall medical knowledge and practice is outdated. I general, the receptionist were wonderful. The x-ray technician did what he could with what I believe is an outdated x-ray system that perhaps is exposing patients to unnecessary radiation but the dentist was definitely not someone I would trust my oral health to. I switched providers ASAP. read more