So I wanted to learn to play guitar. Walked in not knowing a single thing about a guitar. Ralph White asked me what music I like. Blow me down, he's actually played with the group ( and many others I've since learned). Not only that, he took me into his in shop studio and played the very song I had chosen as the one to learn and others from the same group and other groups. Blew me away. So I needed a guitar, had no idea about them. He took me through his large range of guitars with advice, comparisons, in depth knowledge and recommendations all along the way. I picked out 3 and then we spent time trying them out until deciding on the final one. It was, for me, the perfect choice and have never had any doubt about it. That's the way it should be, service, service, service and post service support. Lessons were a must for a beginner. We teed that up. Now nearly 5 years later I can play that song I first set myself, far better than I could have imagined or would ever have achieved on my own, as well as a lot of other wide ranging songs. Ralphs teaching is fun but serious and he aims for perfection in you. His rates are so reasonable and he takes an interest in you. He's good, really really good. I aspire to reach his level. Probably wont because he's been playing for over 50 years everyday as it is his profession, me 5 minutes in comparison and my profession has nothing to do with music. I'm 63, haven't got 50 years left, started when I was 58 from scratch, should have done it earlier, that's one big regret. I'm a far better guitar player that I would have been had I just strummed a bit now and then. And all thanks to Ralph and his welcoming staff. As he song goes "Heaven can wait", I got lots of music to learn and play from this maestro. Never too late to start. read more

My partner has a holiday tradition of buying a guitar at some point during our travels, and as we driving from Cairns to Melbourne we weren't short of options! After several sh**ty experiences along the coast a good friend suggested we stop by Ralph's - VERY VERY glad we did. Let's be clear, Ralph's is not a discount/ bargin basement guitar shop, but it's range is superb - considered, good quality and well-priced for what you're getting. My partner LOVES the latest addition to his collection and still plays it daily - some 18 months after it shared a long trip home with us. Given his collection of 20 guitars - this is quite an achievement! Ralph knows his stuff, and is happy to share his knowledge in his down to earth way with those share his love of music. This ISN'T the place to tyre-kick, but it IS the place to get lost in for an hour or two, delighting in the broad range until you find something that is *just right*. The service was fantastic - never before we been offered an espresso coffee while browsing a guitar shop! Ralph genuinely wants his customers to delight in instruments that are perfect for them - but isn't ever pushy to make a sale (possibly because he *knows* they'll be back ;) Whenever we head north we will stop by Ralph's - and thankfully there are some great coffee shops nearby so I can let my partner browse in peace! read more

The team at Ralph White Music are the best you could ever meet! I've been coming to the store for over 5 years now, bought guitars, amplifiers, strings and many other items, as well as taking guitar lessons and getting equipment serviced throughout that time. All the staff are genuine, friendly, helpful, passionate about the music business, and have a very in-depth knowledge of the equipment they deal with. Ralph takes real pride in providing the best care and customer service you can find. He ensures everyone who comes into his shop is given the best treatment and shows genuine care for every customer. He really makes you feel like family. Servicing and repair work is top level and done with the greatest of care and skill. They take pride in the work they do. There is always a huge range of instruments to choose from and they only stock the best quality brands regardless of the price range you're looking at, from entry-level right through to top-of-the-range. Little wonder the store has so many loyal customers who continue to return time after time. read more

I admit openly that Ralph White music is a common place for me to drop in and on this occasion we (band) spotted a PA on sale that was perfect for gigs. The reason I mention this purchase is that the salesperson knew that we hadn't used a PA before (reason why we were buying one) and as part of the sale had offered to help us set it up. Of course we thought nothing of it as it was just part of the sale and we fully expected to have fun trying to figure it out ourselves. How hard could it be? True to his word the staff member followed up and came over during our practice session this week. It took a bit of time but he was able to fine tune the system to our instruments and established our sound preferences for the songs we play. Quite simply the sound from the PA once it was tweaked by an expert was much better. Thanks again guys for your help! read more

One of the worst customer experiences possible. My friend recently purchased an Acoustic bass, and picked up a model in store to compare and admire. One of the staff members immediately rushed over to make sure we weren't going to steal it. I am currently in the market for a Gibson, and upon asking if I could try one hanging on the wall, I was told that I could not try it unless I "Put the 9k cash on the counter, because then we can talk". Everything was hideously overpriced. What is the point of being a physical music store if no one can try the stock? As I was leaving the store one of the staff members reiterated the 9k cash on counter comment for literally no reason. Never going back. read more

If you are looking for something cheap and nasty then dont go here, at Ralph white music they only sell quality gear. The owner Ralph will be straight up and direct with you and trust me he knows his stuff. I can see there are a couple reviews on here from people that are a little upset and i think they have just taken Ralph the wrong way. Take some time to talk to him, dont be so sensitive and you will find you will walk out of that shop with a smile on your face like i did. I would highly reccomend Ralph and his team to anyone and would like to say thanks again for the repair on my maton guitar, it sounds better then ever! Cheers Pete. read more

I'm always on the hunt for a 'new toy' which will compliment my husbands garage band. I've been to Ralph White music on a number of occasions and have always had great service. The guys really know their stuff. Only a few weeks back I spoke with Ben, a staff member, about possible singing lessons. Instead of pushing his own weekly lessons, he recommended a book as an ideal starting point. He was spot on. After my husband learns the basics I'll be booking him in for some serious lessons. I would happily recommend this store to anyone. read more

I was in the Palm Beach store, looking at a Gretsch. I was told by the owner to, "put that down, you probably can't afford it anyway", notwithstanding I had $5,000 cash in my pocket. I honestly don't know how this business has survived. It would seem after reading the reviews, that the staff and the owner treat lots of their customers in this deplorable way. They certainly need to up their game in the customer service department. THE OWNER IS RUDE AND ARROGANT. I WOULD NEVER RECOMMEND THIS STORE TO ANYONE.... read more

Ralph White is one of natures gentlemen. Always ready to help and totally reliable. I confidently recommend him - as a guitar teacher, for guitar repairs and guitar purchases. Just go and have a chat with him you'll see what I mean. His shop Ralph White Music at Palm Beach is truly Guitar Heaven. Stay in Harmony, Kitty Jellinek. [ Lead Guitarist "De Ja Vue" 1984 - 1991] read more

I recently went into this store to purchase a Maton guitar and could not be more pleased with the customer service and over all dealing I received upon this experience. Being a long time professional musician it was good to talk to people that knew music and their gear hence making my choice easier. I like to support local business and this is one store I will most certain visit again. read more