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    Rally Credit Union

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    1 year ago

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    Wells Fargo Bank

    Wells Fargo Bank

    (3 reviews)

    Rosie Tijerina at the Wells Fargo branch on University was extremely snobby. I felt like I was…read morebeing interrogated by an ICE agent, not helped by a bank employee. She refused to assist me and kept questioning why my debit card didn't have both of my last names like my driver's license. I apologized and explained I didn't know -- I've used the same documents before with no issue. I even tried showing her the documentation on my phone, not to make changes, just so she'd stop looking at me like I was lying. She refused to even look and just repeated that she needed everything "in person." After she refused to help me add my husband to my account, I told him maybe he should just open one on his own -- and she refused that too. She said the last appointment was at 4 and just expected us to leave. No effort to help. My husband got up with our baby and left. I stayed a moment longer just to ask if there was anything else I could do, and all she would say was, "You need your social," with no alternatives, no reschedule, no online option, no solution -- just cold dismissal. What hurts the most is that I genuinely love Wells Fargo. I've had an account with them for years and although I didn't even know this branch existed, I was excited to go but after this experience, I truly hope I never have to set foot in there again -- even if it means driving further. I was so excited to help my husband open his first bank account or maybe even start a joint account, but we were left feeling unimportant and unwanted. It was embarrassing and disappointing. Wells Fargo -- please do better. Not just for me, but for all the people in our community. I don't know if Rosie was having a bad day, but God bless her soul, because the people of the Valley deserve respect, kindness, and to be treated with care -- not bitterness.

    This is a much smaller location compared to the other large banks of the same company. I liked it…read morebecause it seems like a quick stop type of Wells Fargo bank instead of waiting in line for a very long time like most of the other locations. The ladies at the counter where very helpful and provided excellent customer service by attending to my every need. I wish this location was closer to my home because it has all the services of a large bank but the convenience of the small banks or credit unions that make you feel just like at home.

    Rally Credit Union - banks - Updated May 2026

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