I am a small business in Austin and TNB went above an beyond to help me get my PPP loan. I am…read moreforever grateful. I applied for my PPP round 2 from another place months ago once applications were being accepted. That company reassured me many times over everything was fine and that is was in the process of being approved. Months later I was days away from the deadline and still no approval. I contacted TNB with a desperate plea for help after calling, messaging, and emailing many banks. They were the only place that responded and said they would try their best, and they did. Thank you so much for helping us small businesses out! I can't thank you enough!

A nice, quiet branch most of the time. Employees are pretty helpful and I've never had to wait too…read morelong to see a rep the few times I've needed to. They have 2 ATMs that accept deposits in case you don't want to deal with a rep. Convenient location across from a walmart and shopping complex with lots of restaurants nearby. The location also has 3 drive thru lanes in case you don't feel like getting off. Due to covid-19, they now fill up any paperwork you might need, such as deposit or withdrawal slip. Plenty of sanitizer around. The location is in front of a busy intersection so keep that in mind if you are trying to go during rush hour around 5. There will be traffic in the area.

The worst customer service I have encountered in my whole life. Rude, unprofessional staff and…read moremanager. Manager lacks essential knowledge and skills for the role, she is beyond rude and unprofessional, with poor and disrespectful behavior towards customers.

This is a medium-sized branch in a great location on Nolana and 2nd Street in McAllen. They were…read morepretty busy when I arrived but I was waited on very quickly. I needed to exchange Canadian dollars for American. They do offer a currency exchange services at this branch. However, they require you to have an account with them to do the exchange. I just had the same road block at the Chase bank and the BBVC. IBC only does pesos or euros. However since I have a home mortgage with Wells Fargo they were able to do the transaction for me even without a checking account. The people who waited on me were very friendly and helpful. I just had to ask if an exception could be made for those that have a mortgage account with them. The original answer was no. Apparently they changed their policy about six months ago to require a checking or savings account with them. I can't really comment on their checking or savings accounts, however they were quite helpful when dealing with our mortgage and I have had no complaints over the last 17 years despite some issues they have had as a company a couple of years ago. A benefit to having an account with Wells Fargo is that there are branches and ATMs pretty much everywhere.

Rosie Tijerina at the Wells Fargo branch on University was extremely snobby. I felt like I was…read morebeing interrogated by an ICE agent, not helped by a bank employee. She refused to assist me and kept questioning why my debit card didn't have both of my last names like my driver's license. I apologized and explained I didn't know -- I've used the same documents before with no issue. I even tried showing her the documentation on my phone, not to make changes, just so she'd stop looking at me like I was lying. She refused to even look and just repeated that she needed everything "in person." After she refused to help me add my husband to my account, I told him maybe he should just open one on his own -- and she refused that too. She said the last appointment was at 4 and just expected us to leave. No effort to help. My husband got up with our baby and left. I stayed a moment longer just to ask if there was anything else I could do, and all she would say was, "You need your social," with no alternatives, no reschedule, no online option, no solution -- just cold dismissal. What hurts the most is that I genuinely love Wells Fargo. I've had an account with them for years and although I didn't even know this branch existed, I was excited to go but after this experience, I truly hope I never have to set foot in there again -- even if it means driving further. I was so excited to help my husband open his first bank account or maybe even start a joint account, but we were left feeling unimportant and unwanted. It was embarrassing and disappointing. Wells Fargo -- please do better. Not just for me, but for all the people in our community. I don't know if Rosie was having a bad day, but God bless her soul, because the people of the Valley deserve respect, kindness, and to be treated with care -- not bitterness.

This is a much smaller location compared to the other large banks of the same company. I liked it…read morebecause it seems like a quick stop type of Wells Fargo bank instead of waiting in line for a very long time like most of the other locations. The ladies at the counter where very helpful and provided excellent customer service by attending to my every need. I wish this location was closer to my home because it has all the services of a large bank but the convenience of the small banks or credit unions that make you feel just like at home.

South Texas Federal Credit union has the worst customer service. No one on their team is helpful…read more Stephanie, the member service representative seemed confused through the whole process. I had called in advance to see what I needed to do and was advised I needed to open an account. I came prepared to do that and although no one was at the bank, the wait was well over 30 minutes. I am not sure why it is so tedious to do small things. Also, be prepared to have cash to open an account, which was not explained to me over the phone. Terrible rates as well. Go to Security First.

It's an ok bank, the employees here are rude at times, roll their eyes, and are sometimes just…read moreannoyed with working with you. Have to look into other credit unions. Sad that people can't strive to do his or her best at a job. Thank goodness this doesn't have to often. Although that should not even be an issue. December 8, 2018 No one up front to help. No one greets you. NOTHING! I had to wait for 10 minutes for someone to even ask me IF I wanted some help. What a waste of my time... Asked to put in a new code...the numbers keys are so used you don't know if you're picking the correct numbers and on top of that it's up side down. Rocio must think everyone has memorized the key pad. I have because I use it at work everyday. But what about other customers. Not a very customer friendly bank. Another customer in the adjoining cubicle, yes, I get to hear their conversation and he gets to here mine. His wife was told to come in to handle his account and the she came and they told her that he needed to come in... I guess I could have gotten more information if I just bothered to listen. But he finally decided to get his own account because his wife remained home. Hit me up if you want more information on other customers.

I attempted to use the drive thru services at this location and the drive thru representative was…read morevery cold and callus in declining to do my transaction. Stating they do not deposit com checks via drive thru and I would have to get down because it takes too long to call and get authorization. I am a small business owner and usually do my banking at the Edinburg (university) location where they perform the transaction via drive thru. In this time of a Pandemic drive thru should be the primary use instead of myself having to get down with my three children. I am now at the Edinburg location where they gladly performed the transaction.

Their officers don't respond to texts or messages. Service is getting so bad... take your money…read moreout.'

Recently obtained financial services, at Rally Credit Union (McAllen, N 10th). We were assisted by…read moreKassandra Balderas who made the process smooth and seamless. Great banking experience overall.

From the owner: Rally Credit Union gives you the tools to help meet your financial goals quicker--all from a team…read morethat really has your back. For over 200,000 members across South Texas and the Rio Grande Valley, we provide access to high-interest savings accounts, auto and home loans, and checking accounts with rates 50X greater* than the national average. (And that's definitely something to cheer about!) Rally members also enjoy services such as Early Pay Day, free bill payments, instant issue debit cards, and credit score checks.

Came here to draw out some money for my trip. Very convenient location that is just down the street…read morefrom the HEB supermarket and Allure Nails Salon. Came here after hours so I couldn't go into the branch but they have a drive thru ATM and the line moves pretty quickly so that was good.

Wish there was 0 stars These people are CRIMINALS…read more They had to refund me money and made me wait for a personal banker to verify the check. It's there check!!!! Awful customer service

I have been banking with Bank of America since 2010. I have to say that after COVID the service of…read morethis office has deteriorated greatly and services have been decreased instead of offering better service. In the past two years my account has been locked twice due to someone reporting that I am deceased. No one at BOA can explain how that happened without having a death certificate provided to the bank and they don't have any information on who made those reports. I called Social Security as the bank suggested and they did not initiate this request either. The hours of operation are horrible making it seem like an ATM machine can offer the service of the bank professionals. There is no more drive thru banking even on Fridays so that makes the lobby a horrible mess every Friday. You'd think they'd have more tellers on Friday to provide quicker service......negative on that too. Friday hours are 10:00 a.m. to 4:00 p.m. when most people need service. Yesterday I deposited my payroll check through online banking from my phone and today I checked and the deposit has just vanished. Tried calling at 9:00 a.m. only to find out they open at 10:00..it's time to find a better bank. If anyone has any suggestions, let me know. If there were ZERO stars or NEGATIVE stars I would have chosen that but since 1 star is the lowest I'll have to settle for that.