I came in to do an exchange tonight and i was greeted warmly by the young lady who took my bag with my exchange to the front. i found a few items and was ready to start the exchange. I purchased my items from a different store so i already knew i wasnt going to receive any money back because i asked that question when i purchased from the pg plaza location. so when the other young lady started the exchange, she tells me "you need to find something else for $4.01 because you cant get your money back" i already knew that but the tone of her voice set me in a different direction from the enjoyable moment i was having. i saw the fur ball keychains and was going to purchase 2, however, they didnt have any tags on them. i brought this to her attention and figured, since the similar ones that had tags were all $2.99, she could just ring those for 2.99 as well. she tells me "these dont have tags so i cant sell them to you" well if that is the case, the entire display shouldve been taken down and redone, considering that more than half did not have tags. at this point, i tell her to just hand me back the original item and we can end the exchange. i will travel back to the location in pg plaza (where i received GREAT customer service) and just get my money back with no exchange. if i have to travel to that location every time to shop at Rainbow, i will. read more