Would not trust anywhere else with my baby. we have been there since right after we turned 1…read more things used to be a little rough, but in the last year, the new director has turned that place around. Ms. Sabrina is so dedicated to not just the well being and safety of the children, but their education as well. she has hired the best teachers and the turn over rate seems significantly lower than it used to be. we feel so lucky to be part this school.

If you have a model child, then they do well with them. If you have a child that has sensory…read moreissues, then find another daycare. The director put our 4 yr old son in time out for hours at a time saying that he was not being compliant while I could see him sitting peacefully in the toddler room on the video feed. This happened many many times before we left.

Looking for a place where you feel welcome and the Word of God comes alive? This church has an…read moreamazing, caring pastor who teaches with passion and makes every message meaningful and easy to understand.

DO NOT SEND YOUR CHILD HERE!!! My son went to this daycare for a week and it was the worst…read moreexperience ever. The teacher was so rude and unprofessional. She did nothing to try to connect with my child. My son would cry because he wasn't comfortable there. Then they would call me to come pick him up. How you work at a daycare and don't know how to deal with a crying baby? I tired to set up a meeting so we can handle the issues we where having but to no avail. They would not answer the phone. I left numerous messages and no one got back to me. I know if they where ignoring me as a parent, I can only imagine how they where treating my child. They are not attentive at all, my son came home soaking wet. He had on the same pull up I put on him that morning. Overall I had a horrible experience with them. I thought because it was a church daycare that my child would be in good hands. Boy was I wrong.

Great location. Awesome staff. The teachers take pics throughout the day of the kids and post them…read moreon an app that you can see throughout the day

My son has been going to Primrose for 3 years now. Yes, we did have a couple of hick ups with the…read moreprevious owners but the new owners are very professional, knowledgeable about child care, passionate about what they do and have already made a difference. The curriculum is amazing! I can't believe the things that they learn. I have not had issues with any of teachers. my son started in the todler 1 room and went all the way to pre-k. I strongly recommend Primrose as it was recommended to me when I moved to AL so this is my son's second day care center. So far i have not been disappointed. i think having a child being cared by others is a difficult thing.

I have been a member of the Heart of the Valley YMCA since 2017, and it has been a wonderful…read moreexperience up until last week. I will say that I love the YMCA as a whole which is why this complaint is addressed to an indivudiual I am single mother of a 12 year old and for that reason I am currently on a scholarship at the YMCA. My daughter has been apart of the youth program since I started going and I must say I am truly disgusted at the experience that happened last week on 6/17. At 3 pm I received a call from Bradley Ruff who is over the summer program and the YMCA. When I answered the phone, he quickly stated to me "What time are you picking up your daughter" I replied is something wrong he then stated yes. He then proceeds to tell me that my child lied in regard to a sunscreen incident that took place the day prior. He stated to me that he took it upon himself to watch the camera and stated that she intentionally sprayed sunscreen in her eye. He then tells me that my child is disrespectful and she " walks the line" . I explained to him that I have had nothing, but good reports and I am not sure what he is talking about. I told him that I would address her in regard to the sunscreen incident he tells me that's not enough and she can't come back to the program. As I stated in the beginning of this complaint, I am a single mother and for him to make this decision that allowed me no time to find child care is completely disgusting to say the least. He even stated to me " we have worked with your daughter" as if he is doing me a favor and I should be grateful! Absolutely not! You are supposed to work with kids! That is your job! To make matter worst this past weekend my daughter was with my mother while she was pumping gas and on the other side was a white male counselor and my daughter saw him she quickly hid her face! She stated that he doesn't like her and yells at her! She also stated that he made her sit out for an entire 4 hours! The YMCA featured me on their page and highlighted that I was a single parent but yet kicked my daughter out of summer camp with no warning or time to find care?! I attended a TRX class at the Y and have been for the last two years which means I have spent a total of $1,080 alone for this class as a single parent! There was a incident two weeks ago where my daughter was in the gym with me, when we left out a rep at the front desk made it her business to ask my how old my daughter was ( mind you she was a few days from turning 12) she told me that she was not old enough to be in the fitness center. Well two weeks after that a white man and his son were in the gym and walked past the same rep that was at the front desk, yet she didn't say anything to them until I called it to her attention! There honestly needs to be some revaluating of the youth program , there are 16 year old working with 12 year old and it is obvious that they do not have the patience for a 12 year old! Brad also told me child to "get out of his office" and called her a liar! I will be cancelling my membership as well

I like the YMCA. We've been members for two years now. The classes are great and the teachers are…read morehelpful. It's easy to jump right in when the teacher is willing to explain what's going on. My son played in their t-ball league last spring. The coach was great at teaching a sport that most 4 and 5 year olds need help understanding. He stuck to the basics and was very positive. The childcare is okay. I feel very comfortable leaving my kids there.

Mrs. Angela's home is always clean and the kids there enjoy her from what I've noticed when I walk…read morein. My 2.5 month old is happy and thriving in her care. Mrs. Angela always updates me on what my daughter has been doing as well as her diaper situation and how much and when last she ate. She is very affordable and she wasn't that far of a drive either.

I removed my children due to unclean & unkempt conditions of the facility and how they'd send my…read morekids out FILTHY!! The biggest reason for removal was the co-directors son constantly putting his hands on my daughter and other children along with using profane language. She explained all the issues he faced and how they're were getting help etc. but my child's safety shouldn't have been put on the back burner until they figured it out. They were hiding these incidents until a note was slipped into my daughter's book bag with a number to call in which I did. Low and behold I was told everything down to the emotional distress they were subjecting my child too. After that day I said nothing and my kids never returned. They immediately called the following day to see if the kids were "fine" I explained yes they just won't be returning. This was last year and I've kept them with me since. TRUST NO ONE with your kids.

We have had several sitters through Rocket City and they have always been good. We have 3 boys and…read moretaking care of three boys isn't easy so we appreciate their hard work.

I will never use them again. Notified us at the last minute that our babysitter is sick. And…read moreinstead of calling like any other business with great customer service they email on a Saturday. And the owner (Josh, I believe) was unhelpful and rude. Not reliable. Do not use them

Great location and staff. The teachers are attentive and send several photos throughout the day.read more