I never worked with Rafael, but I did work with several of his team members. Juliana is GREAT! She helped my sister with her coop purchase, and I was so impressed that I asked her to help me with my purchase. She knows the market, and she tells it like it is. She wasn't out to sell me the most expensive place, but made sure to show me places that fit into my life's needs. She really was an advocate for me. I would recommend her to anyone looking for a new home. Tania was so helpful in getting everything set up and organized. She answered my numerous questions with patience and understanding. Whitney was also very helpful in going over my application and answering any questions I had. Overall, this is a great group to work with. read more

All I can say is: WOW!!!! I am a first time homeowner because of Rafael Ching's Team. My real estate agent was absolutely the best. From day one she was personable, professional, knowledgeable, supportive and encouraging. The entire team including Jean, Dawn and Janet were amazing. This journey was less scary and stressful because of the team. They made a dream become reality. I highly recommend Rafael Ching Team for your real estate needs. They are the Dream Team! read more

Amazing team all around. Shoutout to Susan and Jean especially. They helped tremendously with my CO-OP application and guided me throughout every step of the way. I would have felt overwhelmed if it weren't for them but they have reassured me and made sure I had everything on point. Truly amazing professional team to work with read more

Working with the Rafael Ching Team at Keller Williams was a very positive experience. Each team member conducted themselves with great professionalism and skill throughout each stage of the process. Rafael made himself available whenever needed. He was never too busy to personally take my calls. He offered expert advice and creative solutions to difficult problems. I highly recommend The Rafael Ching Team to anyone considering selling their home. read more

Thank you Rafael Ching for being patient and professional with us. We would like to inform you that we found our house in Long Island. We are now new homeowners! We were helped by a very understanding Real Estate Agent who listened to us in times my wife and I feel lost or afraid. Even when it is his day off, he texted us back or even called us to make sure that we felt less stressed out, because part of his mission is to make that his customers get the best care. Unfortunately, this is not what we got from Renatta Paz, an agent from your agency, especially when we didn't get the Co-op. When we realized we didn't get the place we panicked and got frightened and disappointed as normal client would feel if they didn't get the house they worked so hard for. Who did we text? the Real Estate Agent who was helping us. We thought she cares. We realized now that she was on vacation, but why threatened us that "this is harassment, I will report you!" As new customer seeking a new place, we were shocked by this unprofessionalism. We wished she could have used kinder words to naive home buyers like us. She acted as if she didn't care unless she was earning her commission. She even attacked us that we did not get the house because we are just using our parents money, which is not true. That money is ours, our inheritance. Why even go that personal? Does she had something against us personally? This email to inform you that because of her, we left Queens, NY and found our new home. We found a Real Estate Agent that really helped his clients first. He gave his time to make sure we, the customers, are okay. Because of Renatta's personal attack on us, we left Rafael Ching and got forced to find a home somewhere else. Renatta Paz must go! She is not good for your team and we are proof she is not good for your clients. We felt pushed away by Rafael Ching Team because of her treatment. Whether we got the Co-op or not, she should have treated us with respect. How difficult is that? Renatta Paz should be terminated or at least do some professional training development. Two stars for the other part of the team. Great job especially for Jean Santos. Thank you Jean for your kindness and patience. Rafael Ching himself tried to take over after Renatta's mishap. He is professional but it's sad to say, it was too late. Renatta seems to care only "selling" a place and not customer service. She was only there for us, until we lost the Co-op. read more

Rafael and Juliana were very helpful, knowledgeable, friendly, accommodating, honest and reliable. They exceeded our expectations. They went above and beyond for us. FYI, They focus on the Queens and Nassau counties. We would highly recommend to anyone who is selling or buying a home. read more

Overall my process to buy an apartment took 4 years and several offers and horrible brokers. So finding Rafael , for me was god sent because I was at my wit's end with renting Rafael and I, encountered a 9 month closing because the transaction went through an estate ; if weren't for Rafael's and Tania's support and assistance, I know I wouldn't be an owner now. His local knowledge for each building made me feel a lot more comfortable when making offers on the apartments I liked. He also helps you see a vision outside what you are presented which makes a world of a difference for someone like me who has a hard time with that. Service/Experience: A great communicator , with a great response time, extremely professional who is more than willing to continue to look for what you want. He makes this process about you, not the deal with a sprinkle of calming factor; I feel that he is a one of kind broker. Thank you for exceeding my expectations and for being a positive light throughout my first and unique experience of becoming a home owner. read more

Amazing guy! He was the third agent I used to try to sell my co-op during covid cause all the other agents were having difficulties finding a buyer, and omg he found someone within 3 days!! Fast and kind service. He truly makes you feel like family with all his events. Loved working with him! read more

I have nothing but good things to say about Rafael Ching and his team. Professional, caring and kind. Kept me informed throughout the process of selling my house. The house went under contract within a few days after being listed. I know Rafael for many years and he is the best in this business. I highly recommend him to buy or sale your house! read more

My wife and I have closed on several properties within the past five years. We recently sold a co-op in Briarwood Queens and used Rafael Ching and his superlative team to help us sell the property. We highly recommend Rafael Ching and his team to represent you as either a seller or buyer. Rafael and his team were very communicative, realistic, honest, positive, and very professional. Each week, Rafael or someone from his team would update us on the sales process. Additionally, Rafael and his team were open to suggestions and very responsive to our requests. They were very friendly, very supportive, and overall, a fresh relief from all the high pressure real estate agents out there just looking for their next commission. With Rafael and his team, we felt like they cared more about us than the sale. Don't get me wrong, they expertly found a buyer and got to close quickly, and the satisfactory transaction was another great feature of the overall Rafael Ching experience. read more

Rafael and his team Juliana and Tania are great. I went to an open house and met them there as the sellers realtors. Even though they were the sellers agents, they helped me through the entire coop process! Coop process is a huge headache but they made it as smooth as possible. Tania followed up with me frequently to make sure everything was going smoothly and was willing to help me out whenever I needed. Rafael and Juliana are very approachable and very responsive to calls and texts. If I ever need to sell my place or find a new home, I would use them. I would also definitelt recommend them to my friends who are looking to buy or sell their home! I had a great experience with Rafael and his team! read more

I've read all the horror stories of co-op purchases and was super nervous about my first apartment purchase but Rafael Ching and his team made the process simple and painless. I worked with Juliana and she stayed on top of the whole process from the offer to closing. Would definitely recommend their team to help out with all your real estate transactions, selling or buying. read more

Rafael Ching and his team are true professionals. If you want a team that will guide you every step of the way, then look no farther. Rafael is very personable and friendly and easy to work with. Selling your property can be a nerve wracking experience. Rafael and his team always made me feel confident that things will go well. He was knowledgeable in answering all my questions, and no question was too stupid. The team was responsive to all my calls at any time of the day, something I really appreciated. There were some up and downs with buyers (nothing to do with him) but Rafael stuck with me and I was able to sell my property. I can't say enough about my positive experience with Rafael Ching and his team. read more

Being first time home buyers, we were a little intimidated at first. Luckily we knew Rafael Ching Real Estate Team, which made the process much easier than we had been anticipating. They have worked with my father in the past and are always amazing. Any questions we had were answered quickly and efficiently. He knew exactly what we were looking for. We both are very happy with our first home and couldn't have been more pleased with the service. Renatta Paz and Tania Luzunaga were always there for us, guiding us through the whole process. We thank you for the time and effort you spent with us, making our first experience as easy as it was! I definitely recommend Rafael Ching Estate team to anyone and would not hesitate to use again for ourselves. read more

Rafael helped us purchase our first home. We met a lot of other realtors during our house hunting and Rafael stood out. He is friendly and also professional. He seems to have a lot of knowledge and experience in the area we were looking to purchase in (Jamaica Estates area). He was very quick to always follow up with us. Definitely recommend him. read more

Rafael Ching goes above and beyond when selling your home. Other realtors didn't even settle close to the price he suggested, but he took a leap and sold as promised, for top dollar, and he delivered! When he lists a home he goes through all the steps and beyond. He takes beautiful and professional pictures to enhance the beauty of a home. He treats you like family. He is very approachable and has great personality. He has a wonderful team, especially Tania. They answered all our calls, texts, and emails promptly. Rafael made thoughtful decisions when it came to potential buyers and was part of every step of the process. No matter how difficult it was during the closing process, he made it smoothe. We definitely recommend him to all! read more

If you are in the queens or long island area please save yourself a ton of headaches and hire Rafael Ching and his team. Rafael is professional and personable all at the same time. He got me a buyer one week after posting the listing and we closed six months later. He will do all the heavy lifting like background checks to making sure the buyer will be a good candidate, dealing with management and making arrangements with the board if you are in a coop. It was nice to have his experience and expertise to rely on. There is no way I could have done this by myself. He made the experience of selling my coop not only easy but incredibly pleasant as well. Jean and Renata were personable, kept me updated and were a pleasure to work with. Extremely grateful for Rafael and his team. They turned a difficult situation of selling my coop in the midst of covid into a easy and pleasurable experience. I would highly recommend him. Thank you Rafael, you guys are amazing! read more

Rafael was professional and knowledgeable throughout our house hunt. We met many other realtors whom seemed invested in their own interests, but Rafael and his team had our best interests in mind. Rafael knew the market and the neighborhood quite well and walked us through the house purchase process. We are glad we met him in our search! read more

Working with Rafael removed all the tension and difficulty associated with selling an apartment. He helped me price my co-op so it would be competitive; net me a nice profit; and satisfy the building's board. More amazing than that is that within one week of putting the apartment on the market, I received (and accepted) an offer at my asking price. Rafael had already vetted the potential buyers so, once again, the board had no concerns about approving them. We closed exactly when I wanted to and throughout the entire process, Rafael and his staff reassured me and were responsive to every question and concern. read more