I want to recognize Tammy Carr at the Wave Imaging Mission Viejo location for her outstanding…read morekindness and service. Every time I visit, Tammy goes above and beyond to help me. She is incredibly knowledgeable, patient, caring, and always takes the time to guide me and answer my questions. It is rare to meet someone who genuinely cares so much about the people who walk through the door. She makes every visit easier and less stressful, and I always leave feeling that I received excellent care and guidance. Wave Imaging is very fortunate to have Tammy on their team. She truly deserves recognition for the exceptional way she treats patients. Thank you, Tammy, for everything you do!

Terrible customer service! There was no one at the front counter upon arriving and when someone…read morefinally arrived I was not greeted, barely acknowledged, and told to have a seat. After 15 minutes and her skipping over me for someone who had just walked in I left. I never got the chance to by my referral appointment and contacted my doctor to find another company. There are plenty of good x-ray facilities in Orange County, Wave is not one of them...

Extremely disappointed with the incompetence and lack of professionalism I experienced from Emilia…read moreSullivan (front desk) . My ultrasound had been scheduled since June, yet she called me 20 minutes before my appointment claiming my insurance had not approved it. I immediately contacted my doctor's office, who confirmed it had actually been approved back in June. After waiting two months, I had to go into the office myself to correct an issue that should have been properly verified beforehand. this level of incompetence caused completely unnecessary stress and wasted my time. Patients should not have to do the staff's job for them. Completely unacceptable.

First time at this location. I came in for an MRI. While the staff and technicians are friendly and…read moresuper professional, I felt like they took longer than expected. What turned into a simple 45 minute procedure, it was like an hour. I didn't feel rushed, but it felt like a long stretch of time. I understand that accuracy is incredibly important, I'm grateful that the machine wasn't a skinny and small tunnel, it was more like a donut-shaped machine. I didn't feel claustrophobic, which was a relief. My technician was kind and caring, and extremely attentive. Overall, as unpleasant as it is with an MRI, I had an okay experience. Yes, I would come back to this location. I received outstanding care. This facility was clean and functional. Strong 4 STARS!!!

I had a laceration on my finger and I didn't have to wait long to get stitched up. They were…read morecaring and efficient. I will definitely come back next time.

Something's up with this place.. Their billing dept needs to…read morebe investigated. $615 for a 30 min office visit that took 5 minutes? Took 4 calls to get through to their 3rd party billing company, who said it herself they have "odd" billing practices. Make sure you check your bill when you get it, you might not have to pay a lot but your insurance is being milked.

The office staff is seriously disorganized, and unfortunately it shows in how patients are treated…read more The staff often appears frustrated and unhappy, and that attitude gets taken out on patients who are already dealing with stressful health issues. Dr. Chang reviewed my sleep apnea test with me over two months ago, and together we selected a CPAP machine. Since then, I have heard absolutely nothing. After multiple follow-up calls, I was repeatedly told that the delay was due to my insurance company not approving the equipment. When I contacted my insurance directly, they informed me they could not authorize something that had never even been submitted by the office. On top of that, the patient portal constantly has problems, making communication even harder. Sleep apnea is a serious medical condition, and delays like this can directly impact a person's health and quality of life. Patients should not have to chase down basic medical follow-up or discover on their own that paperwork was never submitted. My advice: pick up copies of your exam results and consider seeing another pulmonologist.

I highly recommend Dr. Rezvan for sleep studies. From my first visit they were attentive,…read moreknowledgeable, and compassionate. They explained the sleep study process and results in clear, plain language, addressed my concerns, and followed up to ensure my treatment was effective. The sleep lab staff were professional and the facility was comfortable and on time. I feel confident in the care I received and appreciate their thorough, patient-centered approach.

This is a beautiful office with fantastic, caring staff. My results were even in myChart the next…read moreday!

Very efficient and friendly service. They run a tight ship and were on time and I was done very…read morequickly. I appreciate the safety concerns and protocols. This is my permanent facility for my annual exams. I'm a stickler about times and they are too. Thank you for appreciating my time and for your kind treatment.

The other day I was looking for a same day urgent care for a swollen gland and was surprised to see…read morethere was one right down the street from me that was within my medical group. Sadly they will not have same day no appt care after April 20,2026. Service was good and the doctor I saw was very attentive. I'm

I hadn't seen a doctor for myself since my son was born -- he's now 5 years old -- so I was a bit…read morenervous finding a new primary care doctor. I know some people may hesitate because Dr. Shin is newer, but my experience with him was absolutely excellent. Before my first visit, Dr. Shin had already reviewed my medical history, which saved a lot of time and showed how thorough and caring he is. I came in for a physical and full blood work, and as soon as I checked in, Dr. Shin personally came to the lobby to ask about my concerns and what I wanted done. By the time I was in the exam room, everything was ready -- very organized and efficient! During the appointment, he listened carefully and offered thoughtful solutions before even mentioning medication. I really appreciated that he focuses on the root cause of issues, not just symptoms -- a true example of great osteopathic care. My lab results were ready within a few days on MyChart, with detailed comments from him explaining everything. Dr. Shin is an outstanding, compassionate, and knowledgeable physician. If you're looking for a caring primary care doctor who truly takes the time to listen and help, I highly recommend him!

Paula Hoyos, PA-C, at West Dermatology in San Clemente, California, is truly one of the best at…read morewhat she does. I was referred to her after having concerns about skin cancer, and from the very beginning, she made me feel comfortable and confident in my care. She took the time to explain everything she was doing and, more importantly, why she was doing it. Her knowledge, professionalism, compassion, and attention to detail were outstanding. I highly recommend Paula Hoyos and the entire team at West Dermatology!

Saw Dr. Nelms. He is absolutely thorough and amazing. Did not make me wait. Made me feel…read morecomfortable and Really took care of me. This place is amazing. I will come back here every time. I cannot recommend this place more.

Friendly staff front desk to provider…read more Had chest xray, went super quick. Efficient with happy people working the night I went. Care was awesome. The entry forms are redundant (insurance info already captured) - ugh. Pretty damn good when the only thing I had any grief with was the intake forms. This place took very good care of me.

Front desk was nice, but the doctor was not helpful and actually sent me home with an un-prescribed…read moremedication that would've been harmful to me. I had pain in my eye for 1-2 weeks which is abnormal for a simple scratch, and he used numbing drops to perform an exam with a flashlight. There was no explanation for what was causing my pain, and he simply told me it should go away on its own. He gave me the numbing drops and instructed me to use them for pain. After doing my own research and meeting with an actual eye specialist, I learned that numbing drops actually inhibit healing and cause decomposition in the cornea (AKA IT WOULD START MELTING AWAY). It's really sad that you can't trust medical professionals anymore.