I am very disappointed with my experience with this company…read more We hired them for biweekly cleaning services after receiving a deep clean that we were generally happy with. After the first or second maintenance clean, I provided some minor feedback regarding our bathtub and a few areas around the house that had not been cleaned thoroughly. I even included photos and did not consider it a major issue. The following week, while my husband and I were away, I received a message from what I believe was the owner stating that they could not remove the bathtub stains, that I would need to sign a liability waiver, and that further cleaning efforts could damage the tub. This response seemed disproportionate to the feedback I had provided, especially since I have never had issues cleaning the tub myself. I had thought the feedback to be minor and easy to fix. It quickly escalated into a whole scenario. After inspecting the second cleaning, I found that both our home offices had not been dusted and that the sinks and other areas were still not cleaned to an acceptable standard. I documented these issues with photos. The bathtub itself was fine though, so I didn't understand why it was brought up the way it was. When I shared this additional feedback, I clarified that the bathtub itself was not a significant concern and questioned why a liability waiver had been raised. I didn't understand that. Rather than addressing my concerns, I was told that the condition of the tub was my responsibility, like I'd done something to cause damage to it, which is not the case. Also, the feedback regarding the other cleaning issues received no response or acknowledgement whatsoever, even though they were part of my message which the owner clearly read. After following up to confirm my messages had been received over 24 hours later, I received a response immediately that I found highly unprofessional and dismissive. The company ultimately informed us that we may not a good fit to work together, "due to availability", rather than work with me on improving the issues. It was very passive aggressive and I genuinely couldn't believe it. Again, all of my feedback was all pretty minor for obvious and blatant issues in the cleaning itself. I was shocked to receive a response like this. At no point did I make unreasonable demands. I provided polite, documented feedback on two occasions regarding areas that had not been cleaned adequately. Instead of addressing the concerns or discussing solutions, the company suggested we may not be a good fit to work together. I have never experienced this kind of behavior when it comes to a cleaning company, and I have plenty of experience. I've never experienced this kind of treatment from any professional period, as a matter of fact. It was so incredibly inappropriate and disrespectful, in my opinion. As a business owner myself I was incredulous that this is how they treat a paying customer who had every intention of continuing service. Based on my experience, this company appears unwilling or unable to accept constructive feedback or address customer concerns professionally. Their reaction was highly disproportionate to the small feedback I provided. Instead of taking accountability for the quality concerns, they turned it back on me and got defensive. The quality of the cleaning was inconsistent, communication was poor, and the overall customer service experience was disappointing. I did not like the way they treated my husband and me and how they spoke to us, it wasn't deserved or necessary. We were really happy to work with this company in the beginning, and had this been handled professionally, probably would've been long term customers. We value our relationships in every area and value good customer service, so clearly we are not a values match. So this has overall been an unfortunate experience. I cannot recommend their services. I'm sharing some of the issues we found in pictures, all taken after the cleaning. I have many more, but for the sake of simplicity I'll keep it at this.

Needed my apartment cleaned quickly because I was moving and was thinking I was out of luck. Much…read moreto my surprise it was scheduled immediately and done the same weekend I moved. Work was done professionally and the place was left spotless for landlord inspection. Great people I would most certainly use them again.

the owner misty is a great professional cleaner I started having her a few years ago she uses earth…read morefriendly cleanser and they really do a great job she is personable my mother developed multiple myeloma cancer and misty quickly learned how to make an adjustable hospital bed for my mother misty was also there when my mother and father had to put their two elderly dogs to final rest she cried along with my mom and dad besides being a dog lover she really has a great positive personality I enjoy her cleaning as much as I enjoy seeing her she is more than a cleaner she has a couple of employees Nikki and shai that help out they do a fantastic job misty recently hired a new lady and I'm looking forward to meeting her also her rates are reasonable and she charges by the hour she is more than just a cleaner she cares about attention to detail I have a collection of precious pottery and she takes her time and is very careful when dusting around the pottery she is very courteous and does an all around super job

Melissa and her team go above and beyond what I could have ever expected. From the first initial…read morevisit with her and after the first cleaning, I am more than happy to refer AYS to anyone and everyone. She is very flexible with both schedule and budget - you tell her what you are looking for, and she delivers. Her prompt communication is also very appreciated. There is nothing better than coming home to a clean house and I am so thankful that I found Melissa and her AYS team. Nothing beats walking around your kitchen barefoot without stepping on lasagna noodles. Serious fact.

While I must say that the ladies did an amazing job they broke a very small and inexpensive…read morefigurine and then lied about it. They threw it away where I retrieved it from the trash and was able to glue it. Then, after speaking to the owner she had me take a picture of the figurine as proof and then, when the women still stuck to their story she basically called me the liar. SO, since this was a cheap little figurine - although valuable to me - I can only imagine what would happen if they broke something of real value. I wasn't even mad about the figurine - accidents happen, but was SO disappointed how this was handled. There are plenty of other cleaning companies in Traverse City so do yourself a favor and pick any one of those over At Your Service Cleaning - because they are clearly NOT at your service. L.J. Hunt Traverse City, MI

They are by far the best cleaning crew that I have ever used. Extremely detailed covering…read moreabsolutely everything. I would recommend this company without hesitation to anyone.

Up North Cleaning is the answer to your cleaning problems. They are efficient, thorough, reliable…read moreand go above and beyond to do a good job. They clean residential, short term rentals, resorts and construction clean ups. You won't be disappointed!

They do not clean, they just move thing around. Absolutely terrible and more expensive than…read morecompetitors.

The Wash Dr, Jimmy Stanton, went up and above what he was hired to do. He removed rust off of…read morecement, moss off roof, cleaned gutters (debrie was disposed of) , cleaned 2-story home, removed moss from roof. All services took 4 hours. He worked hard!!

Power washed our home today 06/17/2026 for a fair price…read more Jimmy the owner showed up on time and did a fantastic job. He assured us that the spray he uses would not harm any shrubs or plants around the house. I would recommend his services to anyone.

He was on time, efficient , friendly and fairly priced I…read morewould definitely call him again.

Derek (Wolf's Repair and Maintenance) was excellent. I highly recommend him and will use his…read moreservice and expertise again should the need arise. I had him repair the defrost timer on my Frigidaire Gallery refrigerator. His estimate was VERY FAIR, REASONABLE, and accurate. And the final "actual" invoice was clear and also fair. His communication was excellent (concise and prompt). He is very kind and professional. And he is capable of repairing and probably renovating just about anything inside your house. Thank you Derek for a superb job!!

I recently hired Grand Traverse Carpet Cleaners to help me remove the stains from our new Basset…read moreHound. John and Scott arrived within the scheduled time and were very knowledgeable and answered all my questions. John seemed unsure on whether or not the stains would be removed, which had me a little worried (considering my carpet is only two years old, and very expensive). John and Scott were able to remove all the stains, moved all my furniture for me, and even placed Styrofoam under the furniture when they were done. Everything from start to finish was was better than I have experienced from a carpet cleaner. I have a new carpet cleaner for life! With a two young children Lord knows i'm gonna need one.

Had carpet cleaners out, for the first time. Not super happy. HOWEVER,…read morea second call, and they were very apologetic. Secondly, went over the areas I was unhappy with, and it looks amazing. So appreciated knowing we were unhappy. They want their reputation to be stellar. Highly recommend