Super friendly and helpful! I was coming back from West…read moreMonroe, and my car started alarming that I was out of coolant. Staff got me filled up, and I was back on the road within minutes!

It's a gas station like any other. They got:…read more Gas Snacks Smokes Restrooms Everything you need for a pit stop on a road trip. It also has an unusual amount of cops. So, if you don't want to be seen by the cops you might want to drive on. In my case during my 1st visit we were so glad that this is the place to find the cops. We had had an accident about a 1/2 hour prior and the car was acting funny. So with car manual in hand we attempted to pop the hood and assess the damage. Luckily the cop came over to assist and called for back up a sergeant with extensive knowledge of Chryslers. It was determined that the car should go to the local dealer and we were given a police escort. When we finally left Ruston LA is was out last stop to fill up the tank on the rental -- no police assistance required.

After checking with other repair shops, I found Autoplex. I knew the problem was a bad alternator…read more Other shops wanted to charge me a diagnosis fee for something I already knew. Took to Autoplex and was given an estimate. Took my car in one day and it was completed the next. The final cost was exactly what the estimate was. Just wish there wasn't a fee for using a credit card but that's disclosed up front. For my experience, I would recommend.

I brought my work vehicle in May 14, 2024. I called several times to check on the progress and was…read moretold they were working on it but couldn't tell me what they found yet. At 4:30pm I called again and Brandi said they didn't have anything to tell me and it wouldn't be finished. At 7:00pm we were driving by their shop and my vehicle was still parked in the same place I had parked it before they opened that morning. We stopped so I could check that it was secure, since it has several thousand dollars worth in tools and supplies inside. I found the door was not locked and upon checking, I could see it had not been in the shop at all, although I had been led to believe work was in progress. I got in and drove it to my secure location. This "am" I called and Brandi was not aware my vehicle was no longer on their premises as Brandi said, "I didn't realize," then she was at a loss for words. I told her I would come by to get my key later, but I would not be back for service again. Billy Wade

They have the best rate in town and never disappointed for towing services.Very polite and fast…read moreresponse..

If we could give them a 0, we would. They had the opportunity to contact us before we arrived to…read morelet us know that the 26ft truck we rented had been turned in reeking throughout of cat piss--even if it had been returned only 15 minutes before we showed up. They still should have called us. We drove 4 hours there to pick up the truck so we could haul a huge insulation load from the supplier from Monroe to Nola. We called their U Haul location, made sure they would have a 26 ft truck. And verified the day before to Donnie's U-Haul we would be there and the importance of the truck, the length of our drive there and back as Monroe was the last supplier location with this particular insulation. We get to their U-Haul, fill out our paperwork, and open the back of the truck before we take off. A cloud of putrid cat piss smell. They have another 26 ft truck parked up front, but we cannot use it as it's for their use locally they tell us. The guy who inspected the truck earlier (nowhere around) didn't notice the urine smell they tell us, even though the front desk receptionist and the owner? who came out acknowledged the smell. No offers to clean or fix the problem. It supposedly just came in, yet the engine wasn't warm but the smell sure was! They pull a few cleaning products out as a feeble offering when we ask if they have anything (after all, they should be professionally cleaning their trucks out between clients/renters), but they are NOT cleaning them. So be aware. They knew, and they rented it to us anyway and didn't tell us before we had signed all the paperwork! They didn't clean, didn't offer to clean, didn't have a back up truck, didn't bother calling us but instead surprised this on us when we were at our most desperate, needing to pick up the load that day, and return back home that day in 4-5 hours. All of our insulation load smells terrible after the hot drive back. How crappy can people be to each other? Our bad I admit for just not walking away. We tried cleaning it out with a urine-neutralizer in the parking lot where we were picking up the load, but it was at best temporary & we were praying it would work. It didn't. After 4 hours closed up on hot roads, even worse than when we first picked it up. The entire load of 50 bales has to be wiped down individually. We couldn't move the bales into the house jobsite due to the acrid, horrid smell. They didn't tell us that we needed to turn in the truck using our cell phone or it wouldn't show as returned. Thank goodness we called the 800 U-Haul to report the issue with the cat piss and get help with what we should do when returning the truck. Good thing we called the 800 number or the reeking truck issue could have been charged against us. And that's when we found out you don't just drop the truck off, but they should have instructed us to return through the U-Haul return truck feature on our phones. If we didn't do that, the truck would not show as returned, and we could have been charged for not returning the truck as well as being charged as the responsible party for the smelly truck cleaning. Kudos to the representative at UHaul who patiently helped out tired, angry drivers standing in a dark parking lot trying to get through the return process on their cell phones. Everyone was very nice. That doesn't cut it. Still so angry today can barely write this. AND who the F&* puts their cats in crates in the back of a hot moving truck?! This entire day was a scene out of a horror comedy gone wrong with crappy scriptwriters (pun not intended).

Took our vehicle here to identify exactly what was going on when other places were unable to…read morediagnose the problem. ABC quickly found the problem and got our car is back on the road. I am very impressed with the mechanic's ability, fair pricing, and service. Highly recommend this business.

I waited almost 2 days before I got my car back. I drove it back home and it started smoking. I…read morefound out that there was no Oil in my car. Also had a new Noise. My front end was popping whenever I made a right turn. I took it back to them and they did NOTHING. They told me to take it to ANOTHER SHOP

Copes is always there when I've needed help. Friendly and…read morecaring no matter what the situation.

came out was suppose to jump my battery. told me it was my starter and it was not their caught and…read morecharged me. I called someone else and they game me a jump start with no problems. They told me it wasn't their problem and would not refund me. PLEASE AVOID THESE SCAMMERS!!!!

I was on my way to Dallas, TX when my car engine began to act up. I called Frank, and they…read moreimmediately saw my car and quickly came up with a solution to get me back on the road. The staff was incredibly nice and helpful. I would absolutely reccomend their services to anyone in the Monroe area. Excellent service.

Don't let them do the "tune up" unless you want to spend close to a grand on scheduled service.read more

If you're looking for a dependable and affordable ride check out Hicks Auto I've purchased vehicles…read morefor me and my daughter!

Love my Lexus RX 350 that I purchased from here. Excellent customer service with exceptional…read morepricing! Will definitely come back!