I traded my 2020 Subaru Forester Sport for a 2026 Subaru Forester Touring. Jack was a great…read moresalesman. Made sure I got the color exterior/interior that I wanted. The entire team was wonderful. I never felt any pressure. Jack kept me updated. Eric handled the finance end with ease. I have been getting my vehicle serviced there for years. Highly recommend Step One.

I've gone here twice for scheduled maintenance on my Forester, and both times everyone has been…read morevery helpful, friendly, and professional. When a problem was identified, they informed me that it was covered under warranty but it would take a few more hours to repair. They gave me a loaner car and took care of all the paperwork quickly. A great experience.

Tried several Toyota dealerships in the area. Of these dealerships, they were the only dealership…read morewilling to work through the VA Automobile grant. It would have taken less time due to inconsistencies with what the VA instructions stated and what the VA rep actually wanted...but it all worked out. Now that they (FWB Toyota) know the process, I recommend any eligible vets doing the VA Auto grant (VA 4502) use these guys.

DO NOT GET MAINTENANCE DONE HERE!!!!! I had left a bad review on google 2 years ago on something…read morethat occurred the last time I gave Toyota business, and last year, they were doing a promotion and giving people free oil changes or tire rotations, which I received, so I thought like anyone "why not give them a chance, it's free anyways" well holy crap, I had my car checked 6 months after they changed my oil and they didn't tighten the thing right and it was leaking. Literally can not trust these people to do anything

Well, it's a Mercedes dealer. I own several Mercedes, one 20 years old, and a couple late model…read moreones. Generally, you're better off taking a Mercedes to a dealer, even though it's going to cost you. The services reps are generally very friendly here, but service is way overpriced. That's true at any dealer though. For example, a standard scheduled maintenance visit that's basically an oil change and some filter changes can be over $500. That's ridiculous. It ought to be around $150 - even $250-300 would be high but understandable at a dealer. And no, Mercedes owners don't have any more money or shouldn't expect to pay any more. A Mercedes SUV for example isn't any more expensive than an equivalent Tahoe.

Worst dealership imaginable!!!!! Specifically Thomas Cambell in the service department. Needed help…read moregetting locking lug nuts due to losing the lug nut key. Mercedes has a master key to remove them. They refused to help me. I am trading my Mercedes in on a new model, but it won't be with this dealership. Have had issues with them before on their pricing of services offered. If I could rate this place a 0, it would be too high! Run from this place as fast as you can!

Very nice staff was no pressure. Enjoyed working with them. Easy to deal with I found out that the…read moreinstrument panel was not lighting up after the deal and they still fixed it. Would definitely use them again

When buying a car for the first time most dealers where cold and don't answer the questions I have,…read morewhen looking for cars I found beach city motors not knowing much about buying a car Ben gave me all the information he had to make buying a car non stressful and easy, he even made sure I went through my bank to get the best financing I could get with no credit! When buying the vehicle Ben was super helpful and kind we where in and out within an hour a little bit later after buying the car it had a few problems that where not easily found when Ben found out he helped us find an amazing mechanic and he helped us through every process I highly recommend buying from Ben!!!

John was great with how quickly I was able to trade in the Acura for the Audi TT. However, I asked…read morethree different times if there was anything seriously wrong with with the car so I could budget for repairs and was told no by both the mechanic and the manager. Not 2 hrs after purchase, I was blocks from my office in Pensacola when the entire clutch system died. Over $2500 worth of repairs not even 3 hrs after purchase. When I called to get any suggestions for where to take it for repairs, etc. no one returned my call. Awesome car, not awesome with following up post-purchase.

This place is a total rip off. They do have a nice staff, but beware. Their cars are highly…read moreoverpriced, and they lie. When I pointed out that the car I was trying to buy was priced over double the kelly blue book value, they said they go by nada. I looked on Nada and it was priced even lower than kelly blue book. Then they tried to tell me I had the wrong van, so I looked at ALL model vans for that make and model and year, with no huge price difference. I was then told they had no control over what was charged, that it was the lender's choice. What a bunch of bologna! I had told them what I could do down payment and payment wise before I went in. What came back wasn't even close. Wasted my entire day. If you are desperate and have no other choice, this might be a place for you, but I've also read many reviews elsewhere that the cars don't hold up, so I don't even think that would be an option. Don't get suckered in with the nice act. Do your research.

The employees at this establishment make themselves seem incompetent by not catering to the…read morecustomer which directly leads to decreased customer adherence. Need better customer service and communication overall.

If you BMW is need of repair, have it towed somewhere else. Here is my experience:…read more I was Florida checking on a rental property when my car had an issue. After the diagnosis, I was told that my part would be in and installed by weeks end and would be able to return home in time for important work commitments. After calling in to make sure them part was in, I was told "yes, its in and we are going to install it, and you be on your way home". I call the next day and was told that my part was NOT IN and was in fact on back order. In order to fix their screw up, they offered me a rental car from Enterprise, and said that BMW has a "Reunite Program" and will transport my car back to my home, which is out of state. I thought that was very thoughtful and at that moment began to mentally for give this "stealership" for crapping the bed on the supposed part that was in but really wasn't. A few weeks go by after they contacted me saying the car is fixed but that "BMW won't honor the reunite program because I own property in the area." WTF? So I call BMW North America: THEY STATED THAT THEY WERE NEVER CONTACTED BY THE DEALERSHIP AND I INDEED QUALIFY FOR THE REUNITE PROGRAM AS I WAS 500 MILE OR LESS FROM MY HOME." So basically this crappy slime ball Stealership lied and tried to blame BMW North America on denying what I was entitled to. The only person there that wasn't part of the lie was the receptionist girl Taylor. Somebody should hire her cause she is the one that has field all the dissatisfied customers at this dishonest stealership.

We always receive courteous and friendly service at Preston Hood…read more Service on our vehicle is most excellent. We just had it detailed yesterday!!! It is AMAZING!!!!!!!!!!!! Our car looks so shiny and new ~ inside and out!!!!!!!!!! AWESOME!!!!!!!!! THANK YOU PRESTON HOOD for your MOST EXCELLENT SERVICE. It is Greatly Appreciated!!!!!!!!

My experience with this dealership was exceptional from start to finish--10/10. As soon as I…read morearrived, I explained my needs, and they had three vehicles ready for me to explore. I was given plenty of time and freedom to thoroughly test the one I liked. When I raised a concern about something I noticed, they were more than willing to work with me on the price. My salesman, Derick, was knowledgeable and attentive, and the sales manager was equally helpful. A few weeks later, when I brought the vehicle in for service, I had the pleasure of working with Latone, who was both professional and pleasant to speak with. I'll definitely be buying my next vehicle here, and I'll be recommending this dealership to my family and friends as well!

Everything is great from dealers financing to driving off the lot maintenance love them. They show…read moregreat Customer care.. thanks, Toyota, Fort Walton Beach, Florida

The WORST customer service of all car dealerships of all time. Rude and demeaning customer service.read more

Ralph the service porter is excellent. Friendly…read moreknowledgeable and professional. He quickly dealt with my issues and gathered additional information. We'll worth the drive down from Crestview to have issues dealt with.

My husband and I had a wonderful car buying experience with Gary Smith Honda in Fort Walton Beach…read more We were looking around for a vehicle to fit our growing family when we just thought to stop by some car lots to just peek around. We stopped at a few other dealerships in the area, didn't love the prices for what they were offering, and kept searching when we finally stopped at Honda. We came after hours so unfortunately no one was available to talk to us, but we still were able to look around at the vehicles they were selling. We stumbled on this 2022 Ram 1500 and were super interested since it'd fit our families needs and more. The price wasn't terrible for a full sized truck either which was also a plus. So, we head home, do some research, and set an appointment to test drive the truck. I was promptly reached out to after requesting the appointment where they confirmed my time. When we got to the dealership our salesman's, Johnny, was ready to greet us and had everything ready to go for us to test drive the vehicle. The test drive went great and Johnny asked us the usual questions about how we liked the truck and, of course, we loved it so we got to talking about purchasing. We've bought cars in the past so we were ready to have to haggle tooth and nail for what we wanted with the vehicle we were hoping to buy. However, were pleasantly surprised when our offer on the vehicle we wanted to purchase wasn't pushed back on and was quickly accepted. Johnny was very friendly and went over everything on the paperwork. He answered all of our questions and got us back to Ian the finance guy. Ian was also fantastic and was able to answer all the questions we had and they even got us a better APR than our bank was offering (which is great for these high percentage rates these days). Super great people and friendly service. I love that they're not the usual stiff dealership that doesn't want to haggle to get you a good deal.

I needed to purchase a vehicle and the one I specifically was looking to purchase was about a 7…read moreHour drive to this location... Called all week and spoke to two salesman's, the answering service, and some manager before Jeremiah- a sales guy, took me seriously... Finally on Saturday morning I was able to get confirmation on what I was trying to purchase... Believe it or not... I took an Uber and closed the transaction over the phone. That was nice... However, there was a specific amount on a $28,000 vehicle that I needed to be under monthly... In the length of the online contracts they didn't disclose to me the warranty that was an additional $2800... By the time I got there suddenly the $28,000 transaction after a 9500 down payment was a total of $27,500 if I recall correctly... !!! THIS HERE!!! I had a license plate that I was going to bring to put on the truck... They charged me full price for a registration an instead of transferring a tag, told me I was getting $400 back but instead sent me $78 check because they didn't swap but issued a new tag... I have yet to deposit check because I do not want to confirm anything binding by making this deposit. I hope the dealership reads this and offers to help fix at least the plate because I still don't know if the license plate I have is legal on my truck. Lastly, I haven't received the $2800 in return from the warranty that I canceled... I feel like they took advantage of my expedient transaction... Erick's decent and has been ahelpful and Jeremiah waited until we got there about 20 minutes after close. Kudos man I would haven been able to make the purchase of it wasn't for you! I'd hire you! Thanks man. Quite frankly I think this dealership's ridiculous and unless there's something specifically you want... Only Eric and Jeremiah were worth a lick. A lot of bs but at least it's not a lemon.

Me and my wife got a car in 2025 around winter time. Once when we found the car we wanted we went…read moreto finance through them. They ran our credit 15 times on different hard inquiries when it should have been one hard injuries throw different vendors I don't recommend this dealership.